I’m a creator and the experience is horrible absolutely horrible. They have no customer service to help me when setting up the account. My campaign went live as soon as I started getting paid they fro... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
Kickstarter is a funding platform for artists, designers, filmmakers, musicians, journalists, inventors, explorers...
Contact info
United States
- [email protected]
- www.kickstarter.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
bought a product from jetkvm in april…
bought a product from jetkvm in april 2025, i still haven't got my shit
I’m a creator and the experience is…
I’m a creator and the experience is horrible absolutely horrible. They have no customer service to help me when setting up the account. My campaign went live as soon as I started getting paid they froze it said I had to confirm my bank account. So I did. Now they told me after having issues all day I have to go make a deposit. This is like harassment. Ridiculous I can’t believe them. Constant issues if my campaign wasn’t uploaded already I’d use another platform. This is my second campaign the first one they kept all the money. Idk is it a scam seems like it…
Kickstarter stole my money
I've backed a bunch of projects, and while some fail to deliver despite successful backing...that I don't mind.
That's life, some projects just fail when creators try to scale up production.
My problem with Kickstarter is their customer service (and their Pay Over Time option)
The last project I backed, I stupidly opted for the Pay Over Time option. When the backing period was over and it was time to make the first of 3 payments, it said there was an error with the payment, but I tried again, and it went through.
The second payment, it again said that it was an errored payment. I checked my bank statement and saw that payment had gone through successfully, so I contacted Kickstarter to let them know there was an issue with their system (that they successfully received my money, but it was showing up as errored).
The initial response came relatively quickly...my ticket got moved to different departments twice, then the communication stopped.
It has now been over a month since they have been "investigating" (2 months since my initial email) with zero follow up, and no responses to my request for updates.
Since then, my pledge has been wrongfully cancelled because of this falsely errored payment.
I would give their customer service a zero if I could
Everything went well
I do not really understand the negative reviews. All the products I backed were delivered and useful. I was informed throughout the process and got what I ordered.
Don't bother, it used to be ok but now it is a scammers paradise
So you can get some good ideas on there but where the tech ones are concerned, don't bother.
If anything you may get repackaged aliexpress items that are not unique but now it seems you are just funding scammers and kickstarter will do nothing at all to protect you.
If the project has legs then the creator should produce it and back their creation. If not, don't bother. It used to be a good way to create unique inventions. Gutted it has gone the way it has.
Just lost my time
I tried to launch there a page , for the real art gallery I m planning to open , I gathered only 10$ real and other donations were made by scammers and then they deleted it ….they try to cheat you on money there …..there are million of scammers , I just spent my time , I have no idea why this web exists
No support from Kickstarter when things go wrong
I used to have a very positive view of Kickstarter. I genuinely liked the idea of supporting new products and helping creators bring their ideas to life. Until recently, I believed it was a solid and trustworthy platform.
Unfortunately, my experience completely changed after I received a defective product from a project I backed. I repeatedly tried to contact the project creator through email and through Kickstarter’s own messaging system. Despite several attempts, I received absolutely no response.
I then contacted Kickstarter for support, providing clear proof that I had already tried to reach the creator multiple times. Their response was simply to tell me to contact the creator — something I had already done, and clearly explained. Kickstarter refused to take any responsibility or offer any meaningful help.
In short, once something goes wrong, you should not expect any real support from Kickstarter. They position themselves as just a “platform” and leave backers completely unprotected when creators disappear or ignore issues.
This was a very disappointing experience, especially given how much trust they ask users to place in their system. I would strongly advise others to keep this in mind before backing any project.
Kickstarter is where projects go to die
I have backed about 5 projects. Literally only 1 was successful and I received it. The rest shut down, failed, or disappeared without a trace. I'm not talking small projects. I'm talking projects that ranged from $50 to $2,000. The worst one was an automated lawn mower that I backed for $2,000, then the company just disappeared without a word. And you will NEVER get your money back for any failed project. Kickstarter has made sure to cover their butts and have you sign that you are risking losing everything by continuing. I would NEVER back another project. Most projects WILL fail.
Beware
In recent years, Kickstarter has turned into a safe haven for scammers. It is becoming increasingly rare for projects to actually follow through or offer refunds when things go wrong. It feels like the platform is simply profiting from robbing people – they take their fees and wash their hands of any responsibility.
Even when a creator blatantly violates Kickstarter's own rules and Terms of Service, the platform does absolutely nothing to protect the backers. It is frustrating to see a company facilitate theft while hiding behind the excuse that they are "just a platform." I can no longer recommend backing anything here.
Kickstarter Complicit in Fraud
Kickstarter is a great idea if you want to make up some story about some cool new gadget or project then get all the money by deception with zero recriminations, Kickstarter is complicit in fraud, it benefits from the funding yet has no oversight proceedures in place for those fraudsters that use its platform, 183 backers pledged $51,962 to help bring this project to life. or rather had their money stolen in a clever fraud UNLESS YOU CAN AFFORD TO LOSE THE MONEY STAY WELL AWAY
You wait and wait
Paid for something and now I wait and wait.. they said the delivery will be december and now suddenly it‘s „I don‘t know the date when the manufacturer is delivering it as he didn‘t respond but I try to give a time window soon“
I paid over 100€… the person seemed trustworthy but we see what happens..
I pledged on 3.November!
It would be appropriate for kickstarter…
It would be appropriate for kickstarter at least to refund their fee when a creator fails to deliver, to incentive kickstarter to do a better effort screening creators before allowing them to raise capital on their portal. Buying stuff on kickstarter is a risk, but it seems scammers also have free passage on kickstarter, which is a shame for genuine creators looking for crowd funding. Kickstarter should take their share of the loss for failing to prevent that. I advise both investors and creators to go somewhere else than kickstarter
I would give them a zero if I could
I would give them a zero if I could. Pretty close to 100% SCAM these days. Take your money… prove 11-12 updates and fade away… you’ll never see a product and when you contact both the owner and the Kickstarter platform… you’ll never hear zip back. Clearly the platform gets paid on the front end and has no interest in ensuring any credibility on the platform. The more criminals they let on.. the better for them. Do NOT Back!!!’
What happened when creator failed
Kickstarter is not liable if a creator fails to deliver a project.
Mostly A Scam
You have to pay up front and will supposedly be sent the item once it goes into production.
Some items went into production and I received them.
However, most of the items, though paid for, were never sent to me.
True Scam
True Scam, never again! How it works? You pledge for some really amazing products, funds leave your account once time is up...that's where it start...you get hooked on backers offer, usually 40% of RRP ,then you patently wait , in some cases months...till they finish production and start shipping. When you get it- you are over the moon, it does everything they said and more! Kicker? Here it comes.... Check Amazon, and you find the product already there ! Cheaper than what you gave! Feeling like you been taken for an idiot, rightfully so!
I was one of 989 backers in 2024 who…
I was one of 989 backers in 2024 who supported a campaign and made a pledge of $199 + $30 postage on Kickstarter.
Needless to say, the creator has ceased communication and no product was sent
Kickstarter have not helped.
SCAM, SCAM, SCAM, SCAM!
FYI, the product from DONGYING was a touchscreen projector which is now advertised on Temu.
I love participating in new research…
I love participating in new research and being able to have new things on the market. But I do not like being scammed. These creators make prototypes and give a short window of delivery. They take our money and then all of a sudden we won't get it for 6 months. They know the windows have closed as far as a dispute so they drag it out as long as possible. I will not participate in one more kickstarter product, The brush it off to the creator when the creator did not collect our money Kickstarted did. I have three projects outstanding one that has not sent an update since September and these people think this is acceptable.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








