Poor service
Had someone reverse into me whereby they admitted liability. However, Budget were too quick to pass me contact details expecting me to do the majority of running around. Lost count how many notes i've taken and calls i've made (isn't that Budgets job)? Paid fully comp including a courtesy car. I drove 35 miles each way to Frazer Auto Repairs (Hull) for an assessment, only to chase Budget up four weeks later having not heard anything, discover it's been classed a total loss, as the cost to repair exceeded the cars value. Passed onto Faraday to eventually be told I can have it repaired wherever I wan't to take it, BUT work to be done within 30 days, another MOT required at cost (no idea why, as dented passenger door only and mot'd until Aug '23), no hire car entitement (this car is my only meams of transport), or to scrap it (cars perfectly okay), so none are an option. Considering the other driver caused the accident, seems i'm being penalised for having a high mileage old car. I even had an accident witness. Still awaiting the solicitors dealing with my whiplash injury to update me.
Quick to take my money for fully comp insurance including hire car. Accident occured 22. 03. 23, still no updates as messages get ignored via email and whatsapp.
UPDATE: It seems the 3rd parties insurers (AVIVA) put a cat N marker on the MIAFTR car insurance database, and I can't get my claim settled until it's removed by AVIVA. The accident wasn't even my fault. It's now the 26th July and still ongoing. However, Kudos Solicitors dealing with the injury side are 1st class.
22 March 2023
Unprompted review