AVOID AT ALL COSTS - not safe in emergency situations
My partner and I booked Llama Path’s 5‑day Salkantay Trek only after multiple written assurances that the company could handle my severe food allergy. I provided a detailed Spanish-language allergy card, confirmed my requirements repeatedly by email and WhatsApp, and was told: “Our chefs are very professional – don’t worry.”
Those assurances proved dangerously false.
Day 2, at the hardest part of the trek at the highest altitude, I suffered a severe allergic reaction to food served by Llama Path. Within minutes, I was extremely ill and too weak to walk, and had to be carried down the mountain.
Emergency costs were dumped on us: Llama Path demanded 450 PEN (£90) in cash for a taxi back to Cusco, despite my medical state. We were left to secure last‑minute lodging and manage recovery ourselves.
Zero accountability: After two months of fragmented communication, Llama Path claimed their “investigation” found no fault - directly contradicting the guide’s on-site assessment and my own medical knowledge. Despite this incident arising from their breach of agreed safety measures - and contrary to Peruvian consumer protection law - Llama Path is now stonewalling all attempts to seek compensation or resolution.
I’ve travelled extensively and never encountered such gross negligence in allergy handling, nor such indifference to a health emergency. If you have any dietary restriction, allergy, or expectation of basic accountability, avoid Llama Path. This company is not safe.