Road Angel Group Reviews 3,133

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, patience, and helpfulness. Consumers highlight the excellent customer service, noting that representatives like Donna, Ady, Gopal, Bhairav Mane and Manoj go above and beyond to resolve issues and provide support. People appreciate the efficient and pleasant assistance they receive, especially when setting up devices or addressing technical questions. The subscription process is also viewed positively, with reviewers finding the staff helpful in explaining options and making informed decisions. The service provided by Road Angel receives high marks for its effectiveness and accuracy. However, opinions on the product itself are mixed, with some consumers reporting issues such as malfunctioning devices, SD card problems, and concerns about certain features. Despite these mixed opinions, the company's responsiveness in addressing customer concerns and offering solutions is consistently praised. The willingness of Road Angel to resolve problems and provide excellent after-sales support is a recurring theme in the reviews.

Based on these reviews

Rated 5 out of 5 stars

Today I had a lengthy phone call with Road Angel as I was having difficulty setting up my new Pure Sync unit. My call was handled by Gopal a customer support agent who I must say was extremely pa... See more

Company replied

Rated 5 out of 5 stars

I changed my previous Dash Cam to a Road Angel Halo front and back and what an improvement. Excellent video day and night whatever the weather it is spot on I must also mention Alex for the help... See more

Rated 5 out of 5 stars

Ordered a new Road Angel Pure after such bad luck with scrupulous mobile van cameras and unclear road speed changes making driving on UK roads such a stress. Fantastic product, a real driving aid that... See more

Company replied

Rated 5 out of 5 stars

I bought Road Angel Pro Ultima from Costco, some months ago, but only recently fitted to the car. The SD card was not recording any data, despite various attempts, even after having formatted. I ran... See more

Company replied

Rated 5 out of 5 stars

Donna really was on top of her brief, in every respect. She had all my relative details to hand and was able to offer sensible and practical suggestions as to how best I should/could handle my situat... See more

Company replied

Rated 1 out of 5 stars

Poor product and endless broken promises. 2 weeks after purchase, is was told by road angel support the Halo 4k, is an obsolete product, I asked why it's routing all it's data via china, and was to... See more

Rated 5 out of 5 stars

After being frustrated, going round in circles I put a 1 star review on Trustpilot. Following that review Road Angle reached out immediately to try and resolve my problem. Basically the problem was... See more

Company replied

Rated 5 out of 5 stars

Road Angel - what can I say? My Pure One is absolutely fantastic, she even alert's me to red light cameras, which I never knew existed! Hopefully I won’t get any more speeding tickets now! Donna is... See more

Company replied

Rated 5 out of 5 stars

I firstly spokw with Donna who got me registered and subscribed and she was so efficient and pleasant. A quick technical question with Ady and his product knowledge impressed me, he also gave me a co... See more

Company replied

Rated 5 out of 5 stars

MANOJ was brilliant in dealing with my problem I'm 73 and have hearing difficulties. I related my issues to MANOJ who quickly diagnosed that the problem was the FONT size on my phone was precludi... See more

Company replied

Rated 3 out of 5 stars

It records our trips ok. However it keeps saying that its default wifi password password must be changed. When this happens we can never connect to it again and we lose access to the videos at exactly... See more

Rated 5 out of 5 stars

Unfortunately my annual renewal did not renew according to the email I received, I clicked on the link to update my payment details but again, for some strange reason it did not work. Jumped on to c... See more

Company replied

Rated 5 out of 5 stars

Excellent Device – 4 Years Trouble-Free! I’ve had my Road Angel Pure for over 4 years and it’s been fantastic. Accurate alerts, clear display, and great build quality. Updates are easy and customer s... See more

Company replied

Rated 5 out of 5 stars

Dealt with Ady over the purchase of an additional power cable. His service was exemplary so he gets 5 x stars............can't say the same about all the issues I have had with RoadAngel since pre Chr... See more

Company replied

Rated 5 out of 5 stars

I was interested in fitting a camera to my vehicle but didn't quite know what I wanted and were there going to be wires everywhere. All questions answered between two calls. Black Friday deal meant... See more

Company replied

Rated 1 out of 5 stars

What’s the point of it users have to press button when they see a camera van or police to warn others well some maps does that for free. As far as not being able to connect the Angle is because your... See more

Rated 1 out of 5 stars

Bough the camera in October from Currys after my old camera gave up...waste of money....road angel halo drive 2. After trying 3 memory cards, 2 of them official road angel cards and various ways of fo... See more

Rated 2 out of 5 stars

Purchased a road angel halo pro dashcam. However although the camera seems to take good video footage, the actual app connectivity is awful/clunky.Connection has been very intermittent,not sure if the... See more

Rated 5 out of 5 stars

I had an issue with an SD card and the new Road Angel dash cam. I had to return the camera and had little hope of receiving this back before Christmas, however, with thanks to Ady Singh, B Mane and Al... See more

Company replied

Rated 5 out of 5 stars

Have been a loyal RoadAngel customer from the very start and must have had every Camera Detection unit they have made. They have saved me on countless occasions! Customer service is always second to... See more

Company replied

Rated 5 out of 5 stars

All the staff at Road Angel have been great but Donna has almost become friend lol.🤭 In fact the incredible service there was a real surprise ! After buying a used Pure two weeks ago and gettin... See more

Company replied

Rated 5 out of 5 stars

I had a useful conversation with Manoj, he cleared up a couple of questions (no I cannot return an older model, no I cannot 'share' the RA Pure data subscription) So I purchased the HALO Play 4k Dash... See more

Company replied

Rated 5 out of 5 stars

This is a follow up to my review on the 9th December 2025. After posting my customer service experience here, I was called by a senior UK based management team member who was extremely helpful... See more

Company replied

Rated 5 out of 5 stars

I lost a screw that holds the power cable to the front camera. After searching everywhere I contacted Road Angel speaking to Bhairav Mane. Bhairav was very polite, understanding and helpful requestin... See more

Company replied

Rated 3 out of 5 stars

Purchased a Pure Sync RA and been using it for a week now. Honestly very disappointed. It constantly looses BT connection and refuses to sync back up to my phone. Another issue is my phone gets extrem... See more

Rated 5 out of 5 stars

Struggled trying to set up my connection after Halfords fitted my camera superbly, contacted Halo road angel group and spoke to a great guy called Alex who sorted everything out over the phone then se... See more

Company replied

Rated 5 out of 5 stars

Halo dashcam arrived promptly, and easy to set up. Unfortunately it stopped working in a few weeks. Contacted customer support and Gopal did a fantastic job helping me manage the situation. Eventually... See more

Company replied

Rated 5 out of 5 stars

Received 1st class service from Ady in customer support. He was professional and courteous throughout and has gone above and beyond to assist me with an issue with my dash cam. He has mainta... See more

Company replied

Rated 5 out of 5 stars

Got this for my teenage daughter’s first car. Really easy to set up and use, the app makes viewing your footage equally simple. The video is 4k clear so is ideal and it can be downloaded very easily i... See more

Company replied

Rated 5 out of 5 stars

Have dealt with Ady several times. Always helpful... always sorts it out. Top customer service. He us why I keep buying Road Angel products. Thanks again.

Rated 5 out of 5 stars

I have has a problem with my Halo Play dashcam fitted last November. I keep having problems with the car battery draining. Speaking to Alex he advised me the problem might be that installers had not c... See more

Company replied

Rated 5 out of 5 stars

FANTASTIC SERVICE Donna certainly went the extra mile and showed why she is a cut above the rest . Outstanding customer service, kept all promises, Brilliant communication, a great pleasure to de... See more

Company replied

Rated 5 out of 5 stars

I had an email to let me know my subscription was due for renewal. Online options were only for 12 months so I called Road Angel to see if there were any other options. Ady was very helpful talking m... See more

Company replied

Rated 5 out of 5 stars

Installer put outdated Halo app (coloured black) on my phone so I was struggling with set up. Manoj took me through the complete procedure to discover I should be using Halo-Playback app (coloured o... See more

Company replied

Rated 4 out of 5 stars

I have recently bought a new car which amongst other magical features identifies speed signs and set the car speed to this and many wonderful other things beyond my comprehension. I actually cancell... See more

Company replied

Rated 5 out of 5 stars

I had my Road Angel Dash Cam hard wired installed today by their installer in Laindon, Essex, who has made a very professional job of it. He was extremely organised and efficient, i cannot praise him... See more

Company replied

Rated 5 out of 5 stars

I have had a Road Angel Pure for 8 years and decided to update to a Road Angel SYNC to take advantage of the special offer. Despite a lot of assistance could not get it to work so returned it for a re... See more

Company replied

Rated 5 out of 5 stars

Wow! Impressive! Although fairly technical myself I thought the Halo dash cam would work differently so I was quite confused. One phone call to Technical Support and a conversation with Manoj and my t... See more

Company replied

Rated 5 out of 5 stars

I bought a 2nd hand Pure on ebay and was expecting some problems trying to get it unlocked and switched to my account... However I was pleasantly surprised by how helpful they were and how little time... See more

Company replied

Rated 4 out of 5 stars

I had a Snooper S2000 for a long time maybe 15 years for caravanning. When updates were no longer available I upgrades to an S5100 Ventura Caravan and Motorhome home Sat Nav. Due to COVID I could no... See more

Company replied


Company details

  1. Electronics store

Information provided by various external sources

Offering The UK's Most Premium And Reliable Road Safety Device. Road Angel is the ONLY live-updating wireless GPS safety camera database in the UK! We hold the largest pool of information which is consistently being updated to ensure your safer driving. If you leave us a review, please leave some contact details, we'd love to talk to you about it.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 15% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The Supporting App is poor

The Halo vision 3 box contain no instructions. It was not clear which Halo app to install (we needed road angle app with blue line) and even after doing so I had to sped 30 mins with help line to get camera connected to the phone. English was not the first language of the support helpline staff, but they were very helpful. The Camera does not fit well over the mirror and some of the camera footage is blocked out by the mirror mount. The mirror camera plays back some recording footage when you start up the car instead of allowing the rear view mirror. I would reconsider purchase purchasing this product.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Manoj Choudhary - Amazing Customer Service

After enduring the worst customer service experience with Road Angel, Manoj completely restored my faith in the company. His professionalism, clear communication, and genuine commitment to resolving my issue turned everything around. Manoj not only fixed the problem swiftly but also regained my confidence in Road Angel’s customer service.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

I changed my previous Dash Cam to a…

I changed my previous Dash Cam to a Road Angel Halo front and back and what an improvement. Excellent video day and night whatever the weather it is spot on
I must also mention Alex for the help and guidance given to me in purchasing it he is very knowledgeable
David G

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Top service from Ady again.

Have dealt with Ady several times. Always helpful... always sorts it out. Top customer service. He us why I keep buying Road Angel products. Thanks again.

6 February 2026
Unprompted review
Rated 3 out of 5 stars

Keep your receipt!

Good customer service from the UK based office so I've upgraded the rating, rear camera issue is now being resolved.

Have had issue after issue with my Road Angel Halo Pro. Continually have a message "rear sensor abnormal" when I am driving and it's so distracting. Every time I email I get the same advice but surely I shouldn't have to resort to resetting the device every time I get in the car. Plus it lasts a few miles and then I get the same message about the rear sensor. I have phoned too but they cut me off if I go off script. The app is also rubbish and I can't view anything from the cameras. I have asked for a refund, to be told to approach Halfords.
I have already sent it back once but am not willing to do this again as I have no confidence in this device.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

Dash cam is absolute junk

Dash cam is absolute junk. Should have bought a nextbase.

Works when it feels like. Records footage when it feels like.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Halo dashcam arrived promptly

Halo dashcam arrived promptly, and easy to set up. Unfortunately it stopped working in a few weeks. Contacted customer support and Gopal did a fantastic job helping me manage the situation. Eventually sent me a replacement part which resolved the issue.

24 January 2026
Unprompted review
Road Angel Group logo

Reply from Road Angel Group

Hi Ak,

Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!


Kind Regards,
Road Angel Team

Rated 1 out of 5 stars

Brand New Pure On Failed after Two Weeks. Support VERY poor

Brand new Pure One unit failed after two weeks. I contacted support and they asked me to check if the power was turned on in my house!! What a joke.

really disappointed, been a custromer for many years, right from the first product released.

Great products [I have four devices] really poor support if anything goes wrong.

2 February 2026
Unprompted review
Rated 4 out of 5 stars

Products fine and finally got there with customer service

Ordered a front/rear dashcam plus wiring kit and an rear camera bracket early December with the goods dispatched on the 9th December via DPD. On arrival I found that the rear camera bracket had not been shipped and the wiring kit I had ordered was wrong (my mistake). I placed an order for the correct wiring kit and contacted Road Angel about the return and missing item for a refund. I was instructed to send the wiring kit back with a cover letter regarding the refund for this item and also the missing item.

Some time passes and I get an email stating the refund for the wiring kit was approved and would take 7-10 days to appear back in my PayPal account (why it takes a company this long to process a refund is anyones guess). I emailed on the same day thanking them for the refund but also enquiring where the refund for the item that was not delivered was. Much more time passes and no update so emailed again and this time after a few days I get another email stating that this refund is approved and again 7-10 days before the refund would appear in my PayPal account. 7-10 working days comes and goes and no refund.

The amount in question is only £19.99 so not exactly high value and the customer service in regard to this has been lacking.

I'm surprised that companies don't fully understand the impact that poor customer service and resulting poor reviews will have on their business....

UPDATE: Manoj from Road Angel customer services finally resolved this and processed the refund. Very apologetic about the missing item and the delays in processing the refund so overall rating adjusted to reflect this uptick in customer service.

13 January 2026
Unprompted review
Rated 4 out of 5 stars

Road Angel halo pro

Purchased RA halo pro (with Halfords fitting) October 2025.
Was fitted at Halfords with no home fitting option.
Halfords did not test after fitting as they didn,t have the app which is needed as there is no screen on halo pro.
After installing app it was found that rear camera image on phone was very dark and unable to read a number plate no matter how close.
Went back to Halfords after speaking to customer service.Was told that it was the angle of rear windscreen combined with slight manufacturers tint.Same angle and tint in front windscreen which was ok.
Sent downloaded video of dark image to R A ,was told to do various things to correct fault.Did not work.
Eventually RA sent me new rear camera.I had to fit it myself (after paying for inclusive fitting).
This was the problem,now resolved.
Whole frustrating saga took a month of unwanted hassle.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I had issue with ad card

I had issue with ad card, did report it and Gopal was very kind and sorted out the replacement for me.

Thank you,Gopal
Abdul

24 January 2026
Unprompted review
Road Angel Group logo

Reply from Road Angel Group

Hi Abdul ,

Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!


Kind Regards,
Road Angel Team

Rated 2 out of 5 stars

Brought the halo guardian dash cam and…

Brought the halo guardian dash cam and whilst the camera is ok on recording it doesn’t show the speed stamp (something needed for business purposes) customer service email once every blue moon when speaking to Gopal Kendapadi and still haven’t resolved the issue

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Customer service not helpful, camera wont loop record

Bough the camera in October from Currys after my old camera gave up...waste of money....road angel halo drive 2. After trying 3 memory cards, 2 of them official road angel cards and various ways of formatting ...it only records in park mode and does nothing when driving. Customer service is useless so now I'm stuck with a camera that is pointless...these cameras do not work out of the box and are really poor ...tell me how it can record in park mode but not when driving and their is no option to turn on loop record as it's automatic .

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Good service from Manoj.

I needed some spare stickers for the base of the Pure one. Manoj Choudhary arranged to send me some foc.
Very good service, I am pleased with the device, it works well and once you get all the settings to suit yourself it works perfectly.

23 January 2026
Unprompted review
Road Angel Group logo

Reply from Road Angel Group

Hi Leslie,

Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!


Kind Regards,
Road Angel Team

Rated 5 out of 5 stars

9th Dec 2025 Review Follow Up...

This is a follow up to my review on the 9th December 2025.

After posting my customer service experience here, I was called by a senior UK based management team member who was extremely helpful.
He clearly explained the issues and went above and beyond to resolve my problems, I cannot thank him enough. It is a shame the office offshore wasn’t able to be as helpful, but as I understand it, he was going to speak with their management team and advise further training.
I believe this was the case as subsequant communication with the offshore customer service management has been flawless.

Thank you again…

15 December 2025
Unprompted review
Road Angel Group logo

Reply from Road Angel Group

Hi David,

Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!


Kind Regards,
Road Angel Team

Rated 5 out of 5 stars

I bought the unit but could not login…

I bought the unit but could not login as it asked for password so phoned a spoke to Alex Mangli who was one of the customers service he explained that the security rules have changed and you need do do this which he explained while on phone this allowed me to connect properly very politely and clear great service and fantastic product so happy

12 January 2026
Unprompted review
Road Angel Group logo

Reply from Road Angel Group

Hi John,

Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!


Kind Regards,
Road Angel Team

Rated 5 out of 5 stars

Road Angel pure 1

Road Angel Pure1
Excellent product and excellent customer service

23 January 2026
Unprompted review
Road Angel Group logo

Reply from Road Angel Group

Hi Derren,

Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!


Kind Regards,
Road Angel Team

Rated 1 out of 5 stars

Poor product and endless broken…

Poor product and endless broken promises.

2 weeks after purchase, is was told by road angel support the Halo 4k, is an obsolete product, I asked why it's routing all it's data via china, and was told that's who makes it, and an update was arriving in later in 2025 to fix that. That never happened. The product itself, the camera is good, but that's it, the app is absolutely horrendous, and Road Angel aren't in any rush to fix it, just keep making excuses and telling customers to wait for some mythical update, which turns out was just a ploy to get them to wait until the end of their warranty return period. This company has no ethics.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Good device

Good device, reliable and good customer service from ADY

22 January 2026
Unprompted review
Road Angel Group logo

Reply from Road Angel Group

Hi,

Thank you for your review! We really appreciate your continued support. If you have any further questions, feel free to reach out!


Kind Regards,
Road Angel Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look