Rugvista Reviews 8,388

On December 3, 2025, I placed an order for a carpet, with the delivery time indicated as up to 3-5 business days. Unfortunately, the delivery process was problematic from the very beginning. The courier was unable to deliver the parcel to the specified address, even though the address was provided accurately and correctly, and all other couriers have always been able to locate and deliver to this address without any issues.
At a later stage, a specific delivery date and time were agreed with the courier, and we stayed at the address specifically to receive the delivery. However, the courier did not arrive, and no notification, explanation, or follow-up was provided.
We contacted customer service, but the communication was extremely slow, unprofessional, and showed no real interest in finding a solution. After a long exchange of messages, we were asked to provide an alternative delivery address. However, after submitting the new address, we received no further response.
Only on January 16, 2026, did we receive a message stating that the carpet was no longer with the courier and that, if we wished, we could place a new order. After more than a month of waiting and such poorly managed communication, this offer was unacceptable, and we therefore declined.
Unfortunately, I must say that I have never experienced such poor attitude and customer service. This experience does not meet the standards of a professional company.

good products, good prices

Very nice carpet with good quality. The price was reasonable—not the cheapest, but fair for the quality. Overall, I’m happy with my purchas

This is the first review I have ever written in my life.

Unfortunately, I am currently experiencing one of the worst customer service experiences I have ever had. I ordered a carpet a month ago, and when it arrived, it was damaged. I returned the carpet and, instead of sending a replacement, I was asked to place a new order. To avoid further delays, I did so, which meant paying for the same product twice.

The replacement carpet eventually arrived, but no refund was issued. I then had to follow up multiple times to receive the refund. On top of this, the carpet I received was not the one I ordered. I am now being asked to return yet another incorrect product before they will send the carpet I originally ordered.

This carpet was meant to be a Christmas gift, and it is now clear that I will not receive it on time. I find it extremely frustrating that I am being penalized for mistakes that were not mine, and that the solution offered requires additional time and effort on my side.

Overall, this experience has been very disappointing and has shown a serious lack of customer focus. Not ordering from this company ever again.

I had amazing help from Marlene! The rug I wanted was labelled as out of stock during the Black Friday sales but I contacted customer services and they helped me buy the rug, that was apparently still in stock. Quick and excellent service from Marlene! And the package came quickly and we are super happy.

All Rugvista’s carpet that we have are great!

Scam! They keep the money but don’t confirm receipt, don’t reply to emails, and don’t answer the phone.

Poor customer service for a poor product. Stay away. The rug sheds and is impossible to use. Unhealthy. I will not support this company again.

Super fast delivery and rug of great quality.

Beautiful carpet, good quality and very fast delivery!

Quality product and great service. Very recommendable.

We received outstanding service—the rug arrived the very next day after purchase. We absolutely love the rug and are extremely satisfied with everything. We highly recommend this to everyoe.

Quick and efficient service. The carpet looks much better than the picture and the quality is just as I expected- fantastic .
This is my second time I have ordered from rugvista and it will not be my last.
I am a very happy and satisfied customer.
Thank you for the wonderful service.

Great ordering and delivery. I ordered the wrong sized rug, and the return system was amazingly easy to follow and finalise.

Fast delivery, good product

Beautiful rug, matched the description and pictures exactly. I ordered it Tuesday afternoon and had it on my floor by Thursday morning! Will use rugvista again soon.

Super god behandling og super vare. Er super tilfreds