Severn Trent Reviews 28,107

Job ref:14215352 We had an issue with the mains stop tap and pressure to our house. Luke Lloyd who attended our property from Severn Trent , arrived promptly, was friendly and displayed a genuine int... See more

We contacted Severn Trent on Monday morning and received extremely promp attention. Two hours later two very friendly engineers arrived at our home called Kevin and Steff. They assessed the situ... See more

Our water stopped working completely so we called Severn Trent (Ref 14215870). Engineers John and Gregg came out to our property within 30 mins and didn’t waste any time! After some investigations our... See more

Customer services staff was extremely understanding, friendly and informative. Jack Briscoe job no. 14217815 came out within 4hrs as the company promised. He found the water leaks for my 89yr old mot... See more

Darren Bennett & Matt Haynes both from severn trent have been very helpful.The team arrived promptly and unblocked our manhole quickly and efficiently. They were professional, tidy, and clearly knew w... See more

Oliver and Paul were both helpful and curtious when they came to assess and get sewer ready for scheduled work. They rang ahead of visit as requested to make sure we would be present as the job was... See more

Mo Nuur ref 14212218 came to check the water pressure at my parent's house as we were having issues with our kitchen Tap and we thought it might be due to high pressure. He was absolutely fantastic i... See more

We had an issue with the meters serial number readings and the office was closed because of the weekend. The WhatsApp chat was still available and Aliya, the person on the other side , patiently went... See more

Job ref 14216782. Turned up at arranged time, both Malcolm Lamont and Ricky Briscoe were polite and introduced themselves, listened to concerns. Site was tidy and clean, barriers up round site, very... See more

Job no: 14202044 Darren Briggs Water meter checked for possible leakage, no problem found. Meter verified and checked as found. Very thorough inspection, very helpful person from Severn Trent. He... See more

Called ST on advice of private contractor who had apparently solved the problem and noted that the issue was 20m down the road and not on property. Tom and Damien - job 14217355 - came out a couple of... See more

Job ref 14218971. A leak was reported in our road. Within in the hour, Ellis came out to assess and within an hour after that the rest of the team arrived to fix the leak. We're in a cul-de-sac where... See more

Reference: 14218402 Darren Monks and Ian Storey both came out in a timely manner to deal with sewage backing up and spilling onto my patio. They were able to clear the blockage efficiently and effe... See more

Reference: 14217907 Craig was friendly, knowledgable and efficient, he let us know beforehand when he would be arriving and got to work straightaway. After the work was complete he disinfected the... See more

Just wanted to say a huge thankyou to Patrick Davison a field agent. He has been phenomenal in helping me figure out an issue that has been ongoing for over 6 months with a lot of back and forth, in o... See more

Officer Dave Long visited and could not find our stop valve and explained that an excavation would be necessary. He was most helpful with his advice and clearly sent his report to the appropriate de... See more

Jimmy B and Luke T have been searching for our external stop tap. They have been really helpful and have worked tirelessly but to no avail. They’ve escalated the situation to colleagues and understoo... See more

After a drop in preasure/ leak on our shared water supply we had two visits from Leigh to investigate the problem. Each visit he took time to explain the potential causes, solutions and complications... See more

Job ref 14209438. Tom Draper Vikram…..Seven Trent came out today to access and hopefully sort a blockage at our premises. They attempted to clear the blockage but unfortunately unsuccessful. The team... See more

The guy I saw today was, Matt Griffiths reference number 14210470. Matt rang me and gave me plenty of notice of his arrival, Matt was very very polite and knowledgeable sorted, he quickly assessed and... See more

For the last 3 years our estate has being poisoned by putrid air, sewerage in our football pitches, awful smelling air throughout our estate... Severn Trent seem to avoid responsibility while thousand... See more

Jordon Genus + Zidane khan from Severn Trent Water came to visit our place. The water stopped running this afternoon & they came over quickly to help sort it out. Unfortunately they couldn't but they... See more

Jaime Pollin and Dan Evans from Severn Trent Water did an absolutely wonderful job. They were professional, friendly, and incredibly efficient from start to finish. Everything was clearly explained, t... See more

Excellent! Spoke to a very helpful lady about our new home and getting the water connected, despite still keeping our existing account. She sorted it out very quickly and even managed to send an engi... See more

Ref 14214304 - Engineers who attended call out - Matt Morton and Jaydan P We called at 10.00 to report a blockage, spoke to Ami who was extremely helpful, she logged our call and advised engineers w... See more

Ref 14203294 the lads Anthony, Mark, Ant Webster and another I didn’t get the name attended my address. Investigated a shared line and found a blockage. They called in additional help and spent severa... See more

I was visited by Connor and Craig from Severn Trent water to fix a leak from the newly installed water meter (job reference 14216534). They sent text message before hand and arrived promptly. They ta... See more

Job Reference 14212202 Harrison Raggett and Jordon Hardy responded quickly to our report of water leaking from a manhole cover in school grounds. Both were very polite and courteous with a good kn... See more

We had a really nasty problem with waste water coming into the kitchen. Luke Bassett and Shawn Carr from the Emergency Team came out and were brilliant. They were sympathetic, friendly and very profes... See more

Severn Trent turned up as planned on time can’t fault them for that,came to repair leak on boundary box outlet,already been dug up twice before by clo gangs obviously not done there job right they did... See more

Job ref: 14213892 After discovering a blockage issue which was causing an overflow of water with sewage at the side of our property and manhole,Seven Trent came out to us within 24 hours. The 2... See more

STW came to unblock our drain in West Bridgford, Nottingham , job ref 1421480, and the service from Chris Hazard and Finian Thompson French was outstanding. It was a much harder job than anticipated b... See more

We called ST and within 24 hours the team were out. Lovely men, Dylan Zarelli and Gordon Reid explained everything they needed to do and what they had done. Speedy as well with their work and cleaned... See more

Apparently they allowed someone to open a bill in my name for a property I have not lived on in years, now I'm being chased over someone else's 3+ year long water bill. Went directly through a debt co... See more

After recently having moved house i couldn't find the water stopcock.. William came round and eventually found it buried. Great service, friendly. ST please listen to your engineers and buy them d... See more

Mike & Wesley - Ref 14212101, absolute stars. Moved in to property but had no water supply. Logged with Severn Trent via WhatsApp Sunday night 9pm, Dan came on the chat and organised a call out, whic... See more

Leigh was absolutely fantastic ref number 14215549 he knew the problem, what the issue was going to be and then proved it. ST incompetence to allow this to happen however is a different story. To ma... See more

My initial contact with customer service was very good. The lady was very helpful, pleasant and professional and an appointment was made quickly to assess faulty outside stop tap. Alex J, ref no. 1421... See more

We had a horrible situation where raw sewage was flooding into my back garden from a blocked drain/manhole next door (Birmingham City Council rented property). After days of getting nowhere, I c... See more

Alastair visited on Wednesday afternoon to locate a main stop tap and quickly discovered it was faulty, he explained and showed everything clearly to me and explained what would happen next. By Friday... See more