 The taste is much better and there is no hint of plastic from the jug when drinking the water. The jug is light enough making it easy to use on a daily basis.

No first language english or welsh speakers on the website support chat box. Customer support does not understand my problems and isn't helpful at all

I had a great experience from start to finish.

I first contacted Flora online and she provided a very detailed explanation of the products. She was extremely responsive to emails and sent me a quotation promptly. We discussed the options, and after some communication, I was very happy with the final proposal. I decided to book the installation on the same day for two weeks later.

Today, their engineer Mike came to our home for the installation. He arrived before 8am and completed everything before 11am — very efficient, precise, and professional. He also cleaned up thoroughly and took all the rubbish away before leaving, which I really appreciated.

The products themselves are excellent and very smart — everything can be monitored through a mobile phone, which is very convenient. They even included some complimentary extras.

We installed a water softener machine, an RO filter system, and a three-way tap, and I’m extremely satisfied with all three. Highly recommended!

I rang Yorkshire Water because I was behind on my bill. The polite gentleman was professional, understanding and pointed me in the right direction 

I called Wave today on behalf of my Company Director. I didn't have to wait in the queue too long, I am guessing around 5 minutes, which is better than the average these days. Becca answered all of my questions confidently and professionally, also backing this up with an email within 10 minutes of the end of the call. All in all an excellent experience. Thank you Becca.

I was redirected to an advisor speedily and Lewis D was excellent in understanding my issues. He responded professionally and swiftly and I'm very satisfied with the outcomes. Thank you Lewis.

Brilliant customer service. Nothing was too much.  Sorted the issue immediately 

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