Superdry Reviews 116

Buying online proved to be an absolute minefield ..... the cord trousers I ordered on 18th January have still not arrived today (11th Feb), despite the due delivery date being 22nd Jan! Superdry's own website states if item has not moved for 5 days or more it is declared lost and a refund is given. Attempts to reach Customer Services/Care fail as none of the phone numbers given are active, and emails just get an automatic response!

I really regret making a purchase with this company now, ordered a £150 coat in hopes that it would arrive before the wet weather. Order hasn’t moved beyond “manifested” and no replies from customer service. I’ll never buy from superdry again, absolute waste of time.

Tried to generate a return but my order number wasn’t recognised.
Then tried to contact them via their message service but nothing happened-not even a generic response to say they’d received my message.
The local store near me has now closed-I’m starting worry that I won’t be able to return my items.

Ordered a jacket in the sale on Boxing Day. It wasn’t delivered until January 6th by Evri. I tried it on but was waiting for a comparable item from elsewhere to arrive. The Ts&Cs clearly state returns/refunds within 14 days of RECEIPT of order. However when I tried to return it via the portal, it said the returns time had expired on Jan 9th. I then had a useless chat conversation with a bot but eventually found via pissedoffcustomer.com their CS email address, careatsuperdrydotcom. To be fair they replied immediately but I had to send the documentation - order email, screen grab of Evri delivery date, tracking receipt etc to prove when the jacket had been delivered. Then silence for 48 hours so I chased again and they sent an Evri prepaid return label immediately but said the refund would take 7-10 days from receipt of the returned item. So I sent the jacket back January 13th. I heard nothing, the Evri app kept recording the item as in transit and to contact SuperDry. The email I was supposed to receive with a refund date never arrived despite my chasing again, twice. In the end I opened a payment dispute via my credit card and miraculously everything started moving. The parcel was finally recorded as arriving at SuperDry on Jan 22nd, a full 9 days after posting and I was refunded 3 days later with an apologetic email relating to the refund notification that didn’t turn up and the poor service levels. So I received my refund but honestly the hoops I went through. I’d never buy anything from SuperDry online again which is a shame as the nearest shop is miles away and I like their stuff.

Very poor customer service. The return process is extremely slow, and there was no communication at all after my parcel was delivered back to them. Despite confirmed delivery, I received no updates or support. Overall a frustrating experience — I would avoid and would not buy from Superdry again.

No customer service at all. I ordered a ski jacket, they took money and never delivered. I can't reach them through any of the customer service contacts they list. It is unbelievably horrible situation. I don't know what to do.

Same story as everyone else. Had ordered something on 26/12/25, arrived two weeks after the agreed delivery date on 19/01/26. Had emailed Superdry already to query the delay and never had a reply. Tried it on straight away, it is too small, went to the return portal on the same day I received it and it says I cannot return it. The chat is not manned, FAQ's don't help. You cannot call anyone. Another item I had ordered on a later date got cancelled two days after it should have been delivered, with no explanation. Appalling service from a brand like this. I am shocked that they don't seem to care one bit about all these bad reviews.

I just bought a Superdry Jacket (SUPERDRY_42944100) for roughly £120. After wearing the jacket I noticed that the front of the jacket is going on left side after zipping it up. As soon I walk I could feel the bottom centre zip hitting my left knee. No way this jacket could be worn. I then checked and looked at the website. I noticed the advertisement where the model was wearing this same jacket was also looking odd because the centre zip area was going towards her left knee. In my opinion it could be a manufacturing defect. I contacted Superdry customer care and I was offered a £15 refund in case I would like to keep the jacket.
Really? For a £120 jacket if you want to keep this jacket with a defect you are offered £15 refund on the condition that the jacket would not be returned if I accept this £15 refund or a compensation in other words. I was also told that if I want I can still return the jacket for full refund. I am still in shock. All I was expected to be contacted by their quality check department to say to me that they will be looking into the matter by checking all the similar jackets/ coats.
I am now worried that I will return this jacket and some one will buy it and may go through the same process like me or may get fooled by not wearing it for few days and the return window will close.
I have no words to show my disappointment. It's way beyond how I was expecting a resolution. I am very sad to see this poor standard is customer service. I do not think in future I will be in hurry to go to Superdry store again. This one experience has taught me a tough lesson.

Superdry con you through Topcashback.
Superdry con you through Topcashback.
Bought two items from them one two seperate occassions through topcashback.
Superdry (Not Topcashback) decline the cashback on both occassions , despite no codes used.
Decent jackets - but wont spend any more money with a company that dupes people into buying from them under false pretetence of cashback

I bought a jumper and coat which unfortunately were unsuitable. Returned to the Meadowhall store to find it had closed down, there was no notice to say the store would be closing down, the nearest one is over 20 miles away. Contacted customer services they said to post to them with receipt but I had to pay to return the items. I asked if I would get the returns payment refunded due to this not being my fault. I am still waiting for a response. You can’t talk to anyone the phone number they supply doesn’t work and the “live chat” is not manned either.

They use Evri for delivery, just because of that never again

Absolutely disgusting customer service, in fact actually no customer service. I placed an order on 14th and paid for next day delivery on the 15th which was confirmed and accepted, the item shows as shipped but hasn’t been collected by the carrier and today is the 15th. There is no online chat and none of the phone numbers listed work. Avoid this company at all costs !

wrong colour sent had to pay to have it delivered and had t pay return they have cut the phone off so you cannot contact them the live help deosnt work and they don't reply to emails

Awful customer services. I bought a product online that the parcel never arrived. I assume lost by Evri. I have emailed customer services countless times and don’t get a reply and haven’t been issued a refund. Will never buy from Superdry again especially not online. And do not recommend anyone to purchase from them.

The items I ordered arrived weeks after order because of delays at customs. I now can’t return through the portal as it says I’m outside the returns window despite only receiving the order on Wednesday (today is Saturday). There are no agents available to contact so I have sent an email. I have very low expectations of getting a refund having seen (too late) the other reviews on here. I will update this is if I get anywhere positive. I didn’t even think to check trustpilot as they’re such an established company.

Terrible, terrible, terrible! They use Evri for deliveries. Ordered sale goods from them after Xmas and Evri are still apparently waiting for the parcel that superdry say they have. Customer service is 100% AI and just responds to every communication with the words wait until the end of the day. If you respond, they say wait until tomorrow. There is no contact telephone number, no live chat, just a void where their customer service should be. Avoid like the plague.

Purchased Super dry jacket last Christmas 2024. Used that winter with no issues. Cold weather this Christmas and the main zip has failed on the front. Warranty only covers the first twelve months so £100 jacket down the toilet having worn it less than ten times!!!

Would not recommend Super dry.

12 days to get any response at all after they lost my parcel. Now have to wait a further 3-5 days for the money to possibly go back on my gift card. Surely a gift card balance refund should be immediate no banks involved

Worst customer service. Difficulty with return. Unable to return to local store & returns portal won't allow me to change to postal return. I've sent numerous e mails & issue not resolved. Will never buy from Superdry again.

Terrible experience with superdry. Didn't even think to look at reviews on such a big reputable company.
Bought a coat, but can not return it. The returns portal will not except my order number. My emails are being ignored and there are never ever any available online agents. Tried 2 telephone numbers neither which are in use. I would expect this from Temu. I need my money back and will never order from superdry again!!