Thane Direct UK  Reviews 9,923

Order and delivery was easy and quick. The part arrived well packaged and secure without damage. Did not give 5 stars as price plus delivery charge was excessive given overall value of the X5 steam mo... See more

I would like to take this opportunity to update my previous review. I have now 'FINALLY' received my OrbitrekMX ( 6.15pm Thursday 24th) and although I wasn't happy with Thane regarding the fiasco w... See more

This is my 2nd steam mop. My 1st, exactly the same as my new one, H20HD, lasted me 5 years then just stopped heating up, so I bought the same again. I had asked about repairs, but was advised my ori... See more

Poorly packaged no one hour delivery slot service. No batteries for remote control and mains lead far too short. The good thing is it’s put together so could use straight away. They need to supply lon... See more

The steamer is a great bit of kit and works a dream, fast delivery, great after sales. It came with a free gift , a body massager unfortunately it didn't work but there customer service was 1st clas... See more

Very pleased all round. My order went through like a requisition at Mönchengladbach and delivery was equally promp. Delighted to see that the current mops have dispensed with the rather inferior velc... See more

Still awaiting delivery. Order placed 11th February and item still not received although informed 3 5 working days. Now informed delivery not till 25th. Hope money from my account will not be taken... See more

The steamer works well, but the dual buff-head feels like a last-minute idea, that has to be attached with a simple small screw that doesn’t feel robust enough. Also - so much plastic packaging! Not... See more

I’m pleased to update my review from one star to five stars. Thane Direct reached out promptly and went above and beyond to resolve all my issues. Their customer service was outstanding, and I truly a... See more

The delivery of the h20 itself was faultless. However the mop isn't great. It's temperamental in standing up often not locking in an upright position. Also when I lift up the machine, to go down two s... See more

The 1st person I spoke to on chat was very helpful & sent me details of tech people. From there I kept getting same response. Disappointed with the product which I now know had snapped at the head aft... See more

Service was great, from ordering to delivery. If I had one small issue it would be the instructions for putting the stand together. I have several parts left over that were not on the instructions.... See more

We bought the fx pro steamer at a fantastic price, Already done some cleaning jobs and it was much better than expected,everything came up looking like new. You get the full kit for all household... See more

No good for bikes with mud guards or pannier racks I bought the pro rack and the additional bracket adds no support whatsoever. Unlike the demonstration videos where they just flip the bike ba... See more

The order and delivery process could not be faulted. However the agent who called us the next day to tell us we were being given a £20 Amazon voucher as a thank you should have made it clear in order... See more

Prevoliously had The Shark, and was persuaded to change to the H2O when The Shark gave up after 10 solid years. H2O is completely ineffective, leaves loads of excess water, even on low steam steam set... See more

Orbitrex MX arrived tonight and does not seem to be working. Display works via top of unit or remote but no automatic resistance or rotation both in manual mode and the three programme modes. Minimal... See more

This will be the 4th water tank for my H2oHD floor cleaner, hopefully the design fault has been rectified? I have used the floor cleaner a hand full of times and I am getting to the point of replacing... See more

Tried several times to complete even an offer of free next day purchase code, very clever nowhere to enter code just an extra £9.99 added. Now today another complete your purchase code and still nowh... See more

Faulty unit, smoke rising from pads when spinning and cutting out every time although fully charged Difficult to communicate with customer service, as they say someone will get back to you, then do... See more

Bad experience that too long and too much effort on my part to solve. Hard to get through to c/s on the many telephone numbers, always answered on most by “finance”, one was very abrupt and hung up o... See more

I've had my steamer for about 2 months and the water tank has cracked and become brittle and leaking water everywhere looking at previous reviews this is a common fault but also a costly one to replac... See more

Update - refund received but requires persistence. I'ld like to return an item and get a refund as what I received is not as advertised. There's no contact number, only a web form to complete with no... See more

The product appears not to be new. There was no external packaging that identified the item/brand. The to pieces of polystyrene were not secured together. The instructions were partially out of the p... See more

Disgusting tactics with this company. My elderly Mum bought a steam mop. She was signed up without her knowledge for a monthly £29.99 subscription with Froogal. Has been charged 3 months witho... See more

Probably the worst Customer Service experience I’ve ever dealt with. I am looking to return a H20X5 as I changed my mind and upgraded to the HD. It has been over 4 weeks now with multiple emails... See more

Bought 2 H20 HDs and they stopped steaming- tried everything from their website and instructions to fix it, I then tried online help which did not work either. Because BOTH mysteriously happened... See more

Edit: You sent me an email link to contact you but the link doesn't work. Again, it's bad that you don't have an email address. I haven't yet used the steam cleaner and wanted to delay validating... See more

Product used once then failed and you have to wait days for a response if they even bother as seen comments they don't respond! Product just grunts on switch on yet heats up but doesn't produce stea... See more

Ordered a replacement handle for the H2O X5 mop on the 27th January this year and it's now the 25th of February and I still haven't received the item. No way of contacting the firm directly no telepho... See more

I guess those who have given positive review have never tried to return anything. The telephone number listed doesn't exist. Their web site returns process goes around in circles. They promise to send... See more

Thane are conmen and cowboys...AVOID! After what should have been a simple purchase, like any other, they passed my details to Acai marketing who tried to rip me out of a £99 reoccurring membership... See more

This is the third X2o steamer we've had . Every single one has leaked from the water tank including this new redesigned model which has failed quicker than the others . Really annoying after I spent o... See more

I purchased the twist and shape last September what a great machine at first ! But built so badly the noise was horrendous and then last Saturday my machine split lucky that I wasn’t going fast I have... See more

In terms of my original order for parts for my vax steam cleaner all was well however somehow I was also signed up to à subscription for I don’t know what which cost £99 . I have no emails relating to... See more

A few days after making the purchase, I received a call from the company. They claimed they wanted to help with the cost of living and offered to send me an Amazon voucher. However, there was a catch—... See more

Absolutely Terrible service . Hasn't arrived contacted customer service twice only replied once . Asked for money back if not here by a certain date . Totally ignored me request . I will be contacti... See more

I bought the orbitrek which came with so much work to do to put it together that you needed a degree in mechanical engineering, two pairs of hands and the strength of Arnold Schwarzenegger. The instru... See more

This is second time I have had to replace water tank, on H20, even though I clean and descale regularly. I last bought 2nd replacement tank in November 2024 and it has gone again! At 24... See more

I cannot review a product I haven't received yet. 10 days since I ordered, so would have expected it to have been delivered by now! Update: It finally arrived on 29th May but had problems with Yodel... See more

Useless customer service. Webpage full of FAQs and guides but no actual direct contact. So they are happy to flog stuff and then never want to see you again! Always check customer service before you b... See more