Waylands Reviews 475

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, expertise, and genuine interest in helping them. Consumers highlight the absence of pushy sales tactics, appreciating the team's patience in answering questions and providing detailed explanations. People felt valued and respected throughout the entire process, from initial inquiries to after-sales support. The service and delivery service receive high marks, with reviewers noting the courteous and professional manner in which their needs were met. Consumers appreciate the pick-up and drop-off service, as well as the proactive communication from the service department. The product sentiment is more ambiguous, with a low consensus among reviewers.

Based on these reviews

Rated 5 out of 5 stars

I'd highly recommend Waylands Volvo Oxford . The service is 5-star . From our initial enquiry to test drive and then purchase and handover , Nabeel was amazing . He made sure everything was attended t... See more

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Rated 5 out of 5 stars

Tom was excellent and couldn’t do enough in helping to find the perfect Volvo for us. Tom’s response times were incredibly fast, even replying late on the weekends, ensuring we got our car as soon as... See more

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Rated 5 out of 5 stars

Purchased a new MG4 Trophy Long Range from this company a year ago, the car has been brilliant with no problems. I have just had the first annual service done by Waylands. It was done while I waited,... See more

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Rated 5 out of 5 stars

Visited Waylands Gloucester, having looked around a few local Volvo dealers where we live but were not impressed with the minimum interaction from sales staff. Waylands has a good range of cars and we... See more

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Rated 5 out of 5 stars

Waylands Volvo serviced my car and fitted dash cam today. Pick up and drop off was faultless. Phil arrived bang on time and turnaround was super quick which really helped me out today. He explained ev... See more

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Rated 5 out of 5 stars

Collection by Marius for service and MoT at Waylands Volvo Newbury. Such a painless, well executed process. The reminders arrive, the car gets booked in, Marius picks it and then brings it back agai... See more

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Rated 1 out of 5 stars

I’m really disappointed with the level of customer service we’ve experienced. After our first service with the Bristol team, I sent feedback via email as requested but never received a response. Th... See more

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Rated 5 out of 5 stars

Waylands Reading were really helpful and I'd recommend them because If buying a car was always this easy and enjoyable, I’d probably have a driveway full of Volvos by now! Volvo Waylands Reading made... See more

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Rated 5 out of 5 stars

Harry came and collected my car took down all the issues i had to ensure my requesrs were actioned when he got back to base. All my issues were fixed and harry stayed after normal working hou... See more

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Rated 5 out of 5 stars

I'd recommend Waylands Kia Bicester to anyone, the friendliness, expertise and help given in making my choice was second to none. Chloe Sutherland is a great asset to the sales team and never made me... See more

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Rated 5 out of 5 stars

Ross Haran my motability Executive has been wonderful throughout the journey of choosing my car to the handover. He left a bunch of flowers for me in the boot. Which made the handover so much lovel... See more

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Rated 5 out of 5 stars

Waylands Volvo Gloucester were welcoming efficient and the colleagues appeared well informed and happy to take responsibility if my salesman was having his day off. There was no hard sell ,but a... See more

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Rated 5 out of 5 stars

I recently purchased an 2022 XC60 from Waylands Reading and the service they provided was excellent. Shortly after collection, I identified condensation in the front right headlight which would not... See more

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Rated 5 out of 5 stars

This was our first look at the Volvo brand and Koray was absolutely fantastic. He walked us through the range and options, finance and was very, knowledgeable and enthusiastic. He was great on the tes... See more

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Rated 1 out of 5 stars

Dismal experience with Waylands Bristol. I've had a horrendous experience after buying a brand new electric Volvo. Water ingress has ruined the entire experience and the way Waylands and Volvo ha... See more

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Rated 3 out of 5 stars

Poor service experience. We purchased our car from the previous ownership and when we asked about servicing we were assured they would organise a lift to the mall 5 minutes drive away. On arrival... See more

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Rated 5 out of 5 stars

Having had multiple Issues with my new Volvo I have had the pleasure of dealing with Harry (delivery driver) on numerous occasions. He’s super polite and professional always, has a smile fixed on his... See more

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Rated 5 out of 5 stars

We had an outstanding experience at Kia Weylands in Reading. From the initial negotiation right through to the handshake to confirm the deal, the whole process was smooth and enjoyable. A big tha... See more

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Rated 5 out of 5 stars

Picked up my new Volvo on Saturday - our third car from Volvo Gloucester and once again, an excellent experience! From the initial order, David Rees was a pleasure to deal with keeping me updated thro... See more

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Rated 5 out of 5 stars

We went to Reading Volvo, after a let down from another dealership and wow, what a complete different experience. From the moment we stepped into the door, we were greeted and offered coffee and snac... See more

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Rated 5 out of 5 stars

Waylands Gloucester are exceptional we felt looked after from the minute we walked into the showroom. Rachel Foxhall was incredible, very welcoming, extremely knowledgeable, kind and patient. Every s... See more

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Rated 5 out of 5 stars

We had a brilliant experience at Waylands Volvo Gloucester. We were well looked after by Stephen Pye who was very helpful, informative, generous with his time and answered all my silly questions! He w... See more

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Rated 5 out of 5 stars

We visited Waylands Kia, Reading to look at a ProCeed 1.5GT line and couldn't have asked for a better sales person or experience. Ellie was understanding, kind, polite and professional and ensured we... See more

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Rated 5 out of 5 stars

Antonio of waylands Swindon could not have been more helpful regarding our purchase of a new electric Volvo. We needed a follow up handover session to get to grips with the computerised dashboard etc... See more

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Rated 5 out of 5 stars

I purchased a new XC40 from Waylands recently. I dealt with Jed (sales team), who, always called when he said he would and always answered e-mails promptly. Furthermore he was genuinely a pleasure to... See more

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Rated 4 out of 5 stars

We run two Volvos and we maintain them via main dealer. Harry collects them from our home and returns them (services and cleaned). He is polite, professional and focussed. Stress free main dealer serv... See more

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Rated 5 out of 5 stars

I had arranged for my vehicle to be collected from my home address by the dealership. Everything could not have gone smoother. A gentleman called Phil arrived bang on the pre arranged time. Very profe... See more

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Rated 5 out of 5 stars

From the moment we walked into the showroom, we were greeted by Joshua Thompson one of the sales reps. I came in with my brother to look at the new Jaecoo J7. Both my brother and myself were so i... See more

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Rated 5 out of 5 stars

Sonia runs a fabulous reception area and nothing is too much trouble. She even organised us a taxi on Waylands account as we had some unanticipated repairs to be attended to. Fair play to Jack too - r... See more

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Rated 5 out of 5 stars

I'd recommend Waylands MG Oxford because Excellent dealership and overall good experience. Will be definitely returning. Laurie was amazing and very helpful / friendly. He helped find us a car, initia... See more

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Rated 1 out of 5 stars

Put deposit on xc90. Received phone call from Ross general manager at Bristol. Transferred call to his personal mobile. And told me mispriced car by Vat at 20%. Gave me 2 options to buy at £49800 or... See more

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Rated 5 out of 5 stars

I recently bought my car through Weylands KIA, Reading, and from start to finish the experience was genuinely easy and stress-free. The sales Executive, Amir, who brought the car to me for a test driv... See more

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Rated 5 out of 5 stars

Harry contacted us the day before the service to arrange a time to collect the car. He was polite, helpful and took great care to ensure the car was returned in immaculate condition after its service.... See more

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Rated 5 out of 5 stars

Unfortunately my Volvo broke down with an engine management light coming on. The car was recovered and dropped of at Waylands, Gloucester on a Sunday. I got a call Tuesday morning, cars ready ! Really... See more

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Rated 5 out of 5 stars

My car was collected from home at the scheduled time by Harry. He was professional, friendly, warm & fully informed about the issue with the vehicle. He was also very happy to see/listen to evid... See more

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Rated 5 out of 5 stars

Phil turned up helpfully early to collect my XC60 for repair. After 6 days of investigation, the car is refusing to cooperate. Waylands at Oxford have refused to let it beat them. I have my fingers cr... See more

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Rated 5 out of 5 stars

From first meeting Antonio at Waylands Volvo and then buying the XC40 through him, was a seamless and enjoyable experience. He was extremely patient with me and explained things (to an old lady!) wit... See more

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Rated 5 out of 5 stars

Just wanted to let everyone know how professional & informative Declan Bose was at Swindon Volvo . We purchased our new car from him, a Polestar2 & he was the most helpful & patient sales executive I... See more

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Rated 5 out of 5 stars

I bought Volvo EX90 Ultra Twin Engine with Volvo Waylands - Reading. My experience at Waylands Reading was genuinely outstanding. From the moment I arrived, the staff were incredibly friendly, knowled... See more

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

475 reviews

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Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

EXCEPTIONAL service from PHIL from…

EXCEPTIONAL service from PHIL from (Volvo, Waylands, Oxford)who went above and beyond to collect my car, sort my problem and get it back to me in good time so I could go about my day, rather than having to wait until close of business.
Thank you once again. Such a considerate and kind gentleman.

12 February 2026
Unprompted review
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Reply from Waylands

Hi,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Phil

Phil was helpful, friendly, knowledgeable and gave great customer service.

10 February 2026
Unprompted review
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Reply from Waylands

Hi Linda,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Really felt so well looked after

Really felt so well looked after, everything was very straightforward and made a stressful task so much more manageable

11 February 2026
Unprompted review
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Reply from Waylands

Hi Bryony,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Very good service and communication

Very good service and communication. Harry was a pleasure to deal with as always

11 February 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Mark,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

My car was due it service and Volvo…

My car was due it service and Volvo arranged for my car to be collected the driver was Marius he was very polite and parked the car back on the drive for me and handed me my documents. Service from Volvo great.

9 February 2026
Unprompted review
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Reply from Waylands

Hi,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Great service in choosing a new car

I'd recommend Waylands Kia Bicester to anyone, the friendliness, expertise and help given in making my choice was second to none. Chloe Sutherland is a great asset to the sales team and never made me feel under any pressure. She had great knowledge of the different models and could answer any questions I had. Combined with the help given by Simon on the part-ex of my car, it really was a great experience and I would definitely recommend them to anyone.

26 January 2026
Unprompted review
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Reply from Waylands

Hi Deborah,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Tom was excellent and couldn’t do…

Tom was excellent and couldn’t do enough in helping to find the perfect Volvo for us. Tom’s response times were incredibly fast, even replying late on the weekends, ensuring we got our car as soon as possible. The car itself is amazing and exactly what we needed. Thank you, Tom!

6 February 2026
Unprompted review
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Reply from Waylands

Hi Elizabeth,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 1 out of 5 stars

I’m really disappointed with the level…

I’m really disappointed with the level of customer service we’ve experienced.
After our first service with the Bristol team, I sent feedback via email as requested but never received a response. The only communication since sometime later was a health check follow-up email, which didn’t acknowledge my original message. I replied to this and again have received no response.
Unfortunately, our XC40 has now developed a fault. We called on Thursday 5th and were told we would receive a call back, but this hasn’t happened. No surprise
The initial sale felt very customer-focused, which makes the lack of aftercare particularly disappointing. Customers should be able to rely on follow-up and communication — sadly, that hasn’t been the case here

3 December 2025
Unprompted review
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Reply from Waylands

Hi Tina,

Thank you for taking the time to leave a review and we're sorry to learn of your experience. I understand the Aftersales Manager has been in contact and is working with you to resolve your concerns. Please accept our apologies for any inconvenience or frustration caused.

With kind regards and best wishes,
Michelle

Rated 5 out of 5 stars

I had a great experience at Waylands…

I had a great experience at Waylands Oxford because of the great help in purchasing our new car given by Nick and Richard

24 January 2026
Unprompted review
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Reply from Waylands

Hi,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

I'd highly recommend Waylands Volvo…

I'd highly recommend Waylands Volvo Oxford . The service is 5-star . From our initial enquiry to test drive and then purchase and handover , Nabeel was amazing . He made sure everything was attended to throughout the process and we were comfortable and that the car was prepared as well as possible at handover. Richard too was great on the finance. Very grateful to the team and happy with our experience and car.

22 January 2026
Unprompted review
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Reply from Waylands

Hi Aarmir,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 1 out of 5 stars

My experience at Waylands MG Newbury

My experience at Waylands MG Newbury was a disaster. They sold me a car advertised with FSH, there was no FSH! Checked with MG customer service, they confirmed service history missing. So the seven year warranty was invalid, decreasing the value of the car considerably. On the way home the car had a loud humming sound. I took it to a local garage the next day. They told me the rear right wheel bearings had gone. It supposedly had a 100+ pre-sales check and then a full mot the before I picked it up. I feel totally misled. I contacted Consumer protection to find out my rights. Waylands picked it up and gave me a courtesy car. They done the repairs, but since the car was less than three years old, and had done less than 12000 miles i lost all confidence in the car. I spoke to the manager, Jason Cull. He did not seem to like the fact that I was aware of my rights. He called them demands, I explained that it was what I had been told by Consumer protection. He did not want anything more to do with me, even though I was willing to pay £5000 more for a newer car. Eventually he told me I had to have my car back which I had part exchanged, and a refund, which we did. This caused me a lot of stress, and loss of money due to changes of road tax and car insurance. I would never consider buying a MG ever again and I would certainly not recommend them. As for their dealerships I will totally avoid if this is the standard of service they provide.
I have just seen that the car is back for sale on the website.
Still advertising FSH!! Naughty!!!

20 January 2026
Unprompted review
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Reply from Waylands

Hi Gary,

Thank you for taking the time to leave a review and we're sorry to learn of your difficulties. Please accept our apologies for any frustration and inconvenience caused, it was certainly not our intention. I understand the vehicle has been returned and the matter now concluded. Please accept our apologies that we were unable to assist on this occasion.

With best wishes and kind regards,
Michelle

Rated 5 out of 5 stars

Thank you Jordan

I sold my car to them via carwow but had some issues regarding the collection of my car. Sales manager Jordan stepped in and and quickly sorted the isssue out.

16 January 2026
Unprompted review
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Reply from Waylands

Hi Ergun,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Thanks to Tom May

Tom May of the sales team made the purchase of our Volvo V60 Estate a straightforward and simple experience. Thoroughly recommend Waylands ...and we are absolutely delighted with the car.

29 January 2026
Unprompted review
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Reply from Waylands

Hi Peter,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Tom May looked after us brilliantly

Tom May looked after us brilliantly. We enjoyed a great experience buying our nearly new Volvo V60 Ultra.

31 January 2026
Unprompted review
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Reply from Waylands

Hi Martin,

Thank you for taking the time to leave a review. It’s extremely valuable to us and is much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

5 star service from Harry

Harry from Volvo picked up my car very promptly. He asked if there was anything that the service guys needed to check for me. He was very courteous. Very good service

30 January 2026
Unprompted review
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Reply from Waylands

Hi,

Thank you for taking the time to leave a review. Your feedback is extremely valuable and much appreciated.

Kind regards,
Michelle

Rated 5 out of 5 stars

Great service from harry and the team…

Great service from harry and the team at Waylands Volvo Oxford as usual

29 January 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Rob,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

Excellent support from Haseed at…

Excellent support from Haseed at Waylands Oxford when searching for a nearly new Volvo. Will certainly be first point of contact when I am next looking for a car.

16 January 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi,

Thank you for taking the time to leave a review. We really appreciate your comments as all feedback is extremely valuable to us.

Kind regards,
Michelle

Rated 5 out of 5 stars

MOT…

My car was picked up by Phil and taken for MOT exactly at the time stated Both he and Gary in Service department were very helpful in every way .I was kept informed all progress throughout the day .Could not fault service any way Well done everyone

28 January 2026
Unprompted review
Waylands logo

Reply from Waylands

Hi Janet,

Thank you for taking the time to leave a review. It's great to hear Phil was able to help you and I'll share your kind comments with him and the management team.

Kind regards,
Michelle

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