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Zoomalia.pt, Loja on-line com produtos e acessórios para animais com a melhor qualidade do mercado e com marcas própias exclusivas a preços acessíveis para todos.
Rue du Pays d'Orthe, 40230 , St. Geours de Maremne, France
4.5
946 reviews
Replied to 23% of negative reviews
Typically replies within 1 month
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I like some of the products that they advertise and wanted to make a purchase. They announce a 10% discount on the first sale which actually placed what I wanted to purchase within my expected budget. However, I can't get the website to apply the promo code. Initially the customer support was quick to reply but they were unable to fix the issue and now they're not even replying to my messages anymore.
Very disappointed. I paid extra for express delivery and there was absolutely nothing express about it. Zero speed. Zero priority.
I emailed customer support four times and did not receive a single reply. Not even an automated response. Completely ignored.
They advertise 24 hour delivery, which is very misleading. Only after ordering do you realise the product is not even in your country. They operate under different domains like .pt, .de, .es, and .it, but the stock is clearly not local. Delivery then takes weeks, not days.
This feels dishonest and poorly managed. If you need something urgently, do not use this service. Paying for express is a waste of money, and customer support simply does not exist.
I will never use this service again and cannot recommend it to anyone.
I ordered pet food and accessories from Zoomalia and was really happy with the overall experience. The website is easy to use, and there’s a huge range of products for different pets. Delivery to Australia was smooth, and everything arrived well packed. The quality of the items was excellent, especially considering the reasonable prices.
Eveŕything arrived in great condition and very quickly. I am very satisfied
The bottle was open and leaked all other the packaging. Product was empty when it arrived and when I contacted them I received no response. Terrible shipping & aweful customer service
After a long ordeal it has been resolved
Reply from Zoomalia.pt
Good morning Sara
We regret what happened and our customer service department certainly did not receive your message.
Have you explained your situation in your customer area? or sent us an email to [email protected]?
Please send us an email to [email protected] indicating your order number and photos showing what happened with your order.
Once again we apologize and our customer service will find a solution to your situation shortly.
Best regards
Jose from Zoomalia
Bom dia Sara
Lamentamos o sucedido e certamente o nosso serviço de cliente não recebeu a sua mensagem.
Expôs a sua situação na sua area de cliente? ou enviou-nos um mail a [email protected]?
Peço que nos envie um mail a [email protected] indicando o numero da sua encomenda e fotos que mostrem o que ocorreu com a sua encomenda.
Uma vez mais pedimos desculpas e o nosso serviço de clientes encontrará uma solução em breve para a sua situação.
Com os melhores cumprimentos
José da Zoomalia
Reply from Zoomalia.pt
Hello Ursula
We're very pleased to hear that you appreciate the quality of our services!
Thank you very much for your comment and we look forward to seeing you again at www.zoomalia.pt.
Best regards
The Zoomalia team
I cannot send an e.mail or contact your team. I have made a transfer of €108,95 to your .french bank account but have no idea if they have received my actual order
Reply from Zoomalia.pt
Dear Monya,
I see the customer service contacted you as soon as we received your message so we can help you with your order.
Please, do not hesitate in the future to contact us by mail at [email protected] or using our customer support at Portugal https://www.zoomalia.pt/support/question/ so we can call you back.
Kind regards
Nuria from Zoomalia
Parcels arrived securely packed and in a speedy turnaround from orde placed. This is the regular order I place and not disappointed. Keep up the great service.
5 not possible because you have taken on GLS
I’m waiting for the food for my dog more than a month!!! The delivery is awful. My dog suffers from pancreatitis now because of the delays. I ordered the food in advance, but didn’t expect it to be more than 6 weeks! 🤬 HIGHLY DO NOT RECOMMEND. They know about the problem and for 2 weeks no change
Great service. On time sometimes early. Good prices.
Quick delivery but with no tracking and minor imperfections on the item don’t allow me to classify with a perfect 5*. Good product at a good price.
Excellent service and arrived early, will keep using them.
Was so much easier than I expected and my delivery was earlier than the due date too. In the absence of AMAZON PORTUGAL this really is an excellent way to shop for items you may not always find in supermarkets. Thank you too for the English language option. Excellent service
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