Over the years, I have received a number of New Look gift cards and keeping track of what balance is on each of them and when they were last used is a NIGHTMARE! I have resorted to writing on the back of the cards and periodically using the 'balance check' service online offered by New Look.

However, unlike most other gift card providers New Look does not classify a 'balance check' as a transaction and I have now lost a substantial sum of money across a number of gift cards. I have reached out to customer service but they are unable to refund this money.

If the shops were accessible and products moved with the times, I may have been more inclined to use these gift cards!!