Sneaky inflated price renewals
Great service - easy to use.
Terrible customer service. Standard bot responses. Sneaky billing and subscription renewal. Inflated prices on renewal compared to the purchase price.
UPDATE - initial response from customer service felt robotic; however, they did reach out with an email and requested further info. They were agreeable and empathetic to the situation. After review, they agreed to refund the monthly fee. A reasonable resolution.
Reply from LawDepot
Hi Barb,
Thank you for taking the time to share your feedback. We’re glad to hear that you found the service easy to use, but we’re sorry that your experience with billing and customer support didn’t meet expectations — that’s not what we want for our customers.
Our team has reached out to help clarify the renewal pricing and address the concerns you raised, and we appreciate the opportunity to connect with you directly. We are also reviewing our communication around subscription renewals to ensure the process feels clear and transparent for all customers moving forward.
If there’s anything more we can assist you with, our support team is here to help at 1‑855‑231‑8424, Monday to Friday, 8 AM to 7 PM ET.
You’re always welcome to reach out.
Sincerely,
Linda
Customer Support