LawDepot Reviews 7,771

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the user experience. People find the website easy to navigate and are impressed with how simple it is to configure documents for electronic signatures. Customers also mention that they are able to easily find what they need. However, some consumers report issues with payments. Reviewers mention being charged without warning, encountering unexpected charges, and having difficulty canceling subscriptions. Some people also report that the website is confusing and that it is difficult to save documents.

Based on these reviews

Rated 4 out of 5 stars

I appreciate the content available on the site. Very easy to find what I wanted. The downside is the document handling process in saving, editing and downloading documents. Very confusing where docume... See more

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Rated 4 out of 5 stars

Good useful tools to draw up leagal docs for a startup business. Being able to add and modify them a real thumbs up. Having to toggle between a UK or a US site is nonsensical, and having put a docum... See more

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Rated 4 out of 5 stars

Easy to follow and offered explanations and definitions of key clauses and words as I went. BUT it’s very difficult to delete clauses that are not applicable to your situation and still have a pris... See more

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Rated 5 out of 5 stars

Very clear and easy to understand and follow the processes and legal rights of both parties and I can now find a bit of comfort and strength to stand up for my rights and help my house mates who have... See more

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Rated 5 out of 5 stars

All the forms I need. I was looking for Power of attorney form on your site and found them very easy, Before checking out I took advantage of the estate package which could be edited over the next ten... See more

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Rated 5 out of 5 stars

Being able to fill in the blanks with the information I need was the biggest help. Your forums walked me through step by step. Only one down fall, I found was after saving my document then coming... See more

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Rated 5 out of 5 stars

I was truly amazing at the ease in which to accomplish the critical task. I would give it an excellent review. My only concern is the possible expiration time frame in which any of these services expi... See more

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Rated 3 out of 5 stars

Great service - easy to use. Terrible customer service. Standard bot responses. Sneaky billing and subscription renewal. Inflated prices on renewal compared to the purchase price. UPDATE - in... See more

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Rated 3 out of 5 stars

All of the documents should have the option for a single use purchase instead of a subscription. Also, the templates create run on sentences when imported into the documents. They don't have punctua... See more

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Rated 3 out of 5 stars

Liked: pretty thorough in generating document needed. Price not too bad--if really valid for period of time. Dislike: not sure able to trust period of time and price. I purchased a 5 yr. plan withi... See more

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Rated 5 out of 5 stars

Was helpful - I needed a fairly customized PoA to be able to help a nonprofit company with their domain access after a change in personnel. LawDepot gave me just what I needed to be able to form it. I... See more

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Rated 5 out of 5 stars

Website was very user-friendly. Customer service on the telephone was courteous and professional. I am traveling abroad with my godson who is a minor. Attorneys I spoke to wanted from $350 to $900... See more

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Rated 5 out of 5 stars

Law Depot is a great legal service for those that want to handle legal issues that don't require a lawyer. I've used the service for residential leases, lease termination, lease violation notices, and... See more

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Rated 1 out of 5 stars

Another B.S. site that claims you can download "free" documents! Of course, when you sign up for a "free" account, you cannot print the document you filled out. Typical as it throws you into a "free t... See more

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Rated 5 out of 5 stars

For the last two years, I’ve been wanting to get a revocable trust done for my home , so I can leave it to my children so they don’t have to go through a probate court. I didn’t want to pay attorneys... See more

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Rated 5 out of 5 stars

I only wanted the free trial screw you guys for not even warning me that you were going to charge my card. I lost my job and couldn't afford a freaking 50 dollar charge right now thanks for screwing... See more

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Rated 1 out of 5 stars

Your webpage designed as a "fishing line", cheat customers to pay small amount, then little more function, require much more charge, without marking on first page. I want to cancel the payment, howeve... See more

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Rated 5 out of 5 stars

Creating a living well power of attorney, and last will and testament for my 82-year-old grandfather has been extremely efficient using this website. Let’s face it. The conversations are extremely dif... See more

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Rated 5 out of 5 stars

I am extremely impressed with the ease of use of Law Depot. I expected it to be fairly intuitive, but when I saw how easy it was to configure documents for other people to electronically sign them re... See more

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Rated 5 out of 5 stars

I used one of their templates last week. It was a one-time visit, which is free. My credit card was requested, so I complied and forgot to “cancel my subscription.” Lawdepot was very gracious. The tem... See more

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Rated 2 out of 5 stars

All free documents presented unknown charges Free is not always free. The plans and cost should be shown to a customer at the very beginning instead of after they fill out the documents. Customers de... See more

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Rated 1 out of 5 stars

I would give this zero stars if possible. The website auto billed me way over my one time use. The owner of this business started screaming on the phone when I pointed out the fraudulent activity, n... See more

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Rated 1 out of 5 stars

Terrible service, they charged me for two Subscriptions and when I canceled they only canceled one and then I got a renewal charge. I called and they said don’t see record of cancel for both. I said... See more

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Rated 1 out of 5 stars

Well first of all. I don't appreciate you scamming my bank account. I signed up for $12.99 per month. Under that box your website did not say we will charge your account for $155.83 all at one time. I... See more

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Rated 1 out of 5 stars

I have spent over 2 hours trying to firstly do a Tenancy Agreement and then tried to pay the £35 via Paypal. After sending messages online because the messages said not correct password i have now rec... See more

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Rated 1 out of 5 stars

I filled the forms out twice. Entered my personal financial information and the site locked up, refused to complete my Last Will and Testament. I was unable to remove my financial information and am n... See more

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Rated 1 out of 5 stars

Lawdepot.... it was great for 9 months, now I'm having huge issues with my subscription. It shows I have 3 months remaining on my PRO subscription... however I'm being forced to pay for new docs...... See more

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Rated 1 out of 5 stars

After not using this service once Law Depot proceeded to take £47per month for 5 months from my bank account. When we realised what had been taken, they hid behind contract terms and refused to ref... See more

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Rated 2 out of 5 stars

According to my bank statement today you billed me twice when I renewed my account yesterday. When I called to get it rectified, your accounts person was very rude when I didn't understand why it was... See more

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Rated 1 out of 5 stars

After all was said and done I felt the final result was misleading. I had to pay $50 for something that I could have downloaded for free, and it still needs to be notarized. I feel this was a total r... See more

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Rated 1 out of 5 stars

This is one of many companies that don’t care about their paying customers. This is the first time I take the time to write a negative review, but honestly I’mfed up with this type of companies.Make s... See more

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Rated 2 out of 5 stars

The legal documents & process is good/adequate. They offer a useful and valuable service and if you use it often, a subscription might be valuable. HOWEVER- for me it was an internet trap in which... See more

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Rated 1 out of 5 stars

I hate deceiving unethical businesses like Lawdepot.com I used their service for a one time thing over a year ago only to see another charge 2 months ago whilst checking my card charges. When... See more

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Rated 1 out of 5 stars

Downloaded 1 document and they signed me up for a $35/month subscription with no email confirmation, receipts or anything. I probably should have noticed on my credit card but missed it for a few mo... See more

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Rated 1 out of 5 stars

If they were honest about people needing a subscription for more than one form, they would alert subscribers that their subscription was coming due before the first invoice is automatically paid. Rem... See more

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Rated 1 out of 5 stars

Make sure you are going to cancel your subscription or they'll charge you $49 a month for their services and you'll be caught paying a lot more unless you want to pay for the yearly subscription. They... See more

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Rated 2 out of 5 stars

The Separation agreement form needs updating. When transferring property to the other individual will you be paying them an amount when inputting the verbage in the final transcript comes out incorre... See more

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Rated 1 out of 5 stars

Law Depot is very shady and is not a transparent company. They do not send emails or receipts of service, therefore easily overcharging you when you don't even know it. Their prices are astronomical... See more

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Rated 3 out of 5 stars

The templates are useful but, without an option to see what the document would look like BEFORE going through all the questions, I ended up wasting a lot of my time on the wrong template. In addition... See more

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Rated 1 out of 5 stars

I was charged $49 for a subscription that I cancelled and they would not refund my money. When I called the supervisor she was very rude. I believe they make more money on People who accidently click... See more

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Rated 1 out of 5 stars

I cancelled my subscription after I used it once during the trial period and for over a year they kept charging me. I am 89 years old on social security and my daughter came to town to help me becaus... See more

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Rated 1 out of 5 stars

I had cancelled my subscription before my free trial was up and they still charged me $49. I contacted them because it would not let me cancel it, they gave me a link so I clicked on it, it said I had... See more

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Rated 1 out of 5 stars

Very shady wording when you sign up for or buy anything. 3 months later I find a $49 recurring charge on my credit card statement. This was not something that was ever presented as automatically recur... See more

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Rated 1 out of 5 stars

DO NOT DO THE FREE TRIAL UNLESS YOU UNDERSTAND THEY ARE NOT TYPICAL WITH CANCELATIONS!! If you start the free trial and then immediately cancel it, you will immediately lose the ability to use your a... See more

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Rated 1 out of 5 stars

I would give 0 star if that's an option. They are thieves they steal my money for the services I've never received. They will charge credit card without even telling you. I am going to file a complain... See more

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Rated 1 out of 5 stars

Buyer beware. I signed up for a free trial account and then, two weeks later, was billed $35 for "I dont know what." Not exactly free! Now I will dive into the fray and try to get the charge re... See more

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Rated 1 out of 5 stars

This is a scam organization. I signed up to print a lease document under a free trial. The $50/ month subscription was required to do so, but stated that if cancelled same week, it would not become a... See more

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Rated 3 out of 5 stars

I don't like the fact that on June 26th , 2024, I purchased a one year subscription, but this program is making me pay again before my old subscription run out. I need the deed work done and am paying... See more

Company replied


Company details

  1. Legal Services
  2. Association or organisation

Written by the company

More than 10 million people have used LawDepot to create over 20 million legal documents and save over 2 billion dollars in legal fees. Whether you are interested in protecting your estate, managing a rental property, setting up a business, or any other situation requiring legal forms, LawDepot's extensive library of documents and legal resources are able to assist you with your legal needs.

Written by the company

Print or Download Your Customized Legal Document in 5-10 minutes
Whether you are interested in protecting your estate, managing a rental property, setting up a business or any other situation requiring legal forms, LawDepot's extensive selection of documents and legal resources are easy to use and will save you the cost of expensive legal fees. All of our documents are created and updated by a team of in-house lawyers since 2001.
Knowledgeable Support Team
We have one of the best support teams in the business. We're available to assist you Monday to Friday, 8am to 7pm ET by phone, chat or email.

100% Satisfaction Guarantee

We want you to be completely satisfied.

If you are not satisfied and you request a refund within 30 days of purchase, LawDepot will refund that purchase.

Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

UNWANTED SUBSCRIPTION

I wanted one document and inadvertently signed up for a subscription at $49.00 per month. This was put on my credit card and I finally cancelled it 8 months later. I called to complain and the rep explained that I would have had to make numerous decisions to add a subscription. I wanted one document so I would not have done that. No help with any refund. BE CAREFUL!

12 February 2026
Unprompted review
Rated 3 out of 5 stars

I paid but have yet to start completing…

I paid but have yet to start completing the document so I canlt rate the experience.

12 February 2026
LawDepot logo

Reply from LawDepot

Thank you for your feedback. We understand you haven’t had the chance to start your document yet, and that makes it difficult to rate your experience. If you need any help getting started or have questions along the way, we’re here and happy to assist. We hope your experience improves once you begin using the service.

Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

Very user friendly

11 February 2026
LawDepot logo

Reply from LawDepot

Thank you so much for the 5‑star review! We’re thrilled to hear you found everything very user‑friendly. Your feedback means a lot to us!

Sincerely,
Linda
Customer Support

Rated 1 out of 5 stars

Why can't I print my rental agreement

Why can't I print my rental agreement. I have paid for 5 year access.

10 February 2026
LawDepot logo

Reply from LawDepot

Hi Mark,

You can take the following steps to print a document:

- Sign in to your LawDepot (https://www.lawdepot.com/) account.

- Hover over your email address at the top right-hand side of the page.

- Select "My Documents" from the dropdown menu.

- Choose the document you wish to print.

- Click on the Print icon.

- If your document opens in a new tab or window in your browser, find your browser’s Print command (e.g., print icon, press Ctrl + P on your keyboard)

- Click Print.


Just a heads up, the location of the print commands might differ depending on the browser, operating system, and the specific document viewing interface.

If you have any further questions, please don't hesitate to let us know.

Regards,

Linda
Customer Support

Rated 5 out of 5 stars

Nice development

10 February 2026
LawDepot logo

Reply from LawDepot

Thank you for the great review! We’re glad to hear you’re enjoying the development and appreciate your support!

Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

User friendly application.

User friendly application.

5 February 2026
LawDepot logo

Reply from LawDepot

Thank you so much for the 5-star review! We're glad to hear you find the app user‑friendly. Your support means a lot to us!

Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

Easy to use and help full for…

Easy to use and help full for information, put together well.

4 February 2026
LawDepot logo

Reply from LawDepot

Hello Scott,

We're happy to hear that our product is easy to use and helpful for information. We appreciate you taking the time to share your positive experience.

Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

EASY TO DO 11

3 February 2026
LawDepot logo

Reply from LawDepot

We're happy to hear that you found it easy to do! Thank you for your positive feedback; we appreciate it.

Sincerely,
Linda
Customer Support

Rated 1 out of 5 stars

Beware of what you sign up for.

I needed 1 form and paid for a plan for $49.99. After noticing they billed me for multiple months, I called in and they said no, you selected a 7 day free trial so after that it auto renews at $49.99/month. We have a second plan that does not come with a free trial that is $49.99 for just 1 month. I explained that I did not intend to sign up for reoccurring months. I thought it was one month of service as I downloaded one form and have not logged in since. You can review my account and verify this is accurate. I have not been the account since August. The customer service rep response was "We don't care if you used it or not, you signed up for it. We have been doing this since 2002 and have never refunded anyone more than one month of credit."
It was clear to me at that point this was the game on the table for them and they knew they were being deceptive. I informed her that was very disappointing and not a professional business practice or customer service response.

After hanging up, I then looked up the company and tons of complaints against them on various sites and with the BBB for the exact issue. Lesson learned as I should have done my research on the company prior to paying them.

1 February 2026
Unprompted review
LawDepot logo

Reply from LawDepot

Hi Andrea,
Thank you for sharing your experience. We’re very sorry for the frustration this caused — unexpected charges are never something we want our customers to encounter.
To provide clarity, here’s a quick overview of our pricing options:

One Year Pro: Annual plan at $107.88–$155.88 for full access to a document category or our entire library.
Basic: Access to a single document for a set duration, priced $7.50–$120.00 depending on the document and time needed.
Free 7‑Day Trial: Free access for one week, then renews at $35–$49/month unless canceled online.

We understand these options can sometimes be confusing, and we’re always here to help customers choose what best fits their needs. We’d really appreciate the opportunity to review your account in detail and work toward a resolution.
Please reach out to us at 1‑855‑231‑8424, Monday–Friday, 8 AM–7 PM ET, so we can assist you directly.
Thank you again for your feedback — it helps us improve.

Sincerely,
Linda
Customer Support

Rated 4 out of 5 stars

Warranty deed

Very good experience

3 February 2026
LawDepot logo

Reply from LawDepot

Thank you so much, Kathleen! We’re glad to hear you had a very good experience. If there’s anything we can do to make your next visit a 5‑star one, please don’t hesitate to let us know. We appreciate you!

Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

easy

It was straight forward

2 February 2026
LawDepot logo

Reply from LawDepot

We're happy to hear that your experience was straightforward. Thank you for your feedback; we appreciate it.

Sincerely,
Linda
Customer Support

Rated 4 out of 5 stars

easy to use

trustworthy site

1 February 2026
LawDepot logo

Reply from LawDepot

Thank you so much for your 4‑star rating! ⭐️
We’re really glad to hear you found our site easy to use and trustworthy — that means a lot to us.
If there’s anything we can do to turn your experience into a full 5 stars, we’d love to hear your feedback. We’re always looking to improve!
Thanks again for choosing us. 💙

Sincerely,
Linda
Customer Support

Rated 3 out of 5 stars

Sneaky inflated price renewals

Great service - easy to use.
Terrible customer service. Standard bot responses. Sneaky billing and subscription renewal. Inflated prices on renewal compared to the purchase price.

UPDATE - initial response from customer service felt robotic; however, they did reach out with an email and requested further info. They were agreeable and empathetic to the situation. After review, they agreed to refund the monthly fee. A reasonable resolution.

28 January 2026
Unprompted review
LawDepot logo

Reply from LawDepot

Hi Barb,

Thank you for taking the time to share your feedback. We’re glad to hear that you found the service easy to use, but we’re sorry that your experience with billing and customer support didn’t meet expectations — that’s not what we want for our customers.

Our team has reached out to help clarify the renewal pricing and address the concerns you raised, and we appreciate the opportunity to connect with you directly. We are also reviewing our communication around subscription renewals to ensure the process feels clear and transparent for all customers moving forward.

If there’s anything more we can assist you with, our support team is here to help at 1‑855‑231‑8424, Monday to Friday, 8 AM to 7 PM ET.
You’re always welcome to reach out.

Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

Easy and accurate

26 January 2026
LawDepot logo

Reply from LawDepot

Patricia, thank you for the wonderful 5‑star review! I’m so happy to hear everything was easy and accurate for you. Your support means a lot.

Sincerely,
Linda
Customer Support

Rated 3 out of 5 stars
LawDepot logo

Reply from LawDepot

Hi Matthew,

Thank you for sharing your feedback. I’m sorry to hear that the fees have been frustrating, and I appreciate the opportunity to clarify how our pricing works.

When you create a document, you can choose from three different licensing options:

One Year Pro:
A yearly subscription that provides full access to our entire document library. During this time, you can create, edit, download, print, and share documents as often as needed.

Basic:
Best suited if you only require one document. This option gives you access to a single document for a set duration, with pricing varying depending on the document and the length of access.

Free 7‑Day Trial:
Provides free access to all of our templates for one week. After the trial, it renews monthly, and there’s no obligation—you can cancel online at any time.

If you expect to create multiple documents or need access to more than one category, choosing a subscription option—such as Essentials or Unlimited—may be more cost‑efficient than purchasing multiple Basic licenses.

If you need further assistance or help determining the best option for your situation, please don’t hesitate to reach out.

Sincerely,
Linda
Customer Support

Rated 1 out of 5 stars

Their "free trial" is sneaky and hard to cancel subscription

Their "free trial" is sneaky and they don't send receipts out when they charge you each month. The cancellation process is difficult. They've left a bad taste in my mouth and I won't be using them again. Beware!

27 January 2026
Unprompted review
LawDepot logo

Reply from LawDepot

Hi Carly,

Thank you for sharing your feedback. We’re sorry to hear about your experience with the trial and cancellation process — that’s never the frustration we want for our customers.

Our team has reached out to explain the recent charges and help resolve your concerns, and we truly appreciate the opportunity to connect with you directly. We’re also reviewing our trial and cancellation flow to ensure it’s clearer and easier for all customers moving forward.

If there’s anything more we can do, our support team is here to help at 1‑855‑231‑8424, Monday to Friday, 8 AM to 7 PM ET.
You’re always welcome to reach out.

Sincerely,
Linda
Customer Support

Rated 1 out of 5 stars

Shady scum

Shady scum have been robbing me of $50 a month with no recompense when I noticed the error. Shame on the criminals who make money on forgetful consumers.

26 January 2026
Unprompted review
LawDepot logo

Reply from LawDepot

Hi Peter,

We’re very sorry to hear about your experience — we never want any customer to feel misled or frustrated. We understand how upsetting unexpected charges can be, and we’d be happy to review your account further if you’d like to reach out to us directly.

For transparency, when creating a document you can choose from several licensing options:
• One Year Pro:
Billed annually at $107.88–$155.88 ($8.99–$12.99/month equivalent). This gives full access to an entire category or all templates for the year, including unlimited editing, downloading, and printing.
• Basic:
A one‑time purchase providing access to a single document for a set period. Prices range from $7.50 to $120.00 depending on the document and duration selected.
• Free 7‑Day Trial:
Provides full access to all templates for one week. After the trial, the license renews at $35–$49 per month unless canceled. There are no obligations, and cancellation can be done online at any time.

We sincerely apologize if the renewal came as a surprise. If you’d like us to take a closer look at your account or discuss options, please feel free to reach out — we’re here to help.

Regards,
Linda
Customer Support

Rated 5 out of 5 stars

Ease of use

Used this service for multiple business formations...Easy and affordable!

25 January 2026
LawDepot logo

Reply from LawDepot

Hello Jarrett,

We're happy to hear that our business formation services have been easy and affordable for you. Thank you for your positive feedback and continued support!

Sincerely,
Linda
Customer Support

Rated 5 out of 5 stars

Excellent comprehensive service

Excellent comprehensive service. I tried similar sites, and the questions asked by this site were much more comprehensive resulting in a stronger contract.

25 January 2026
LawDepot logo

Reply from LawDepot

We're happy to hear that our service provided a stronger contract through comprehensive questions. We appreciate you trying our services and thank you for your positive feedback.

Sincerely,
Linda
Customer Support

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