I am extremely disappointed with Wonderskin’s customer service and how misleading this whole experience has been. I wish I had read these reviews first. There goes my £40. And checking all these reviews then they are making quite a bit of money on lies and deception.

After being very unhappy with two products I purchased, I contacted customer support in good faith. Magie from the team responded and explicitly told me to send the products back for a refund. I followed their instructions exactly, returned the items, and have photo proof and a tracking number confirming delivery.

Once the products were received, Magie completely stopped responding. I have since contacted the wider customer support team multiple times and not a single email has been answered.

This is incredibly unprofessional, especially from such a large, well-known company. Promising a refund, asking a customer to return products, and then going silent once they’re received is deceptive and unacceptable.

On top of this, the products themselves did not live up to the claims made in their advertising, which I now find misleading.

I would strongly advise people to stay clear of this company. If Wonderskin agrees to a refund, they should honour it — customers should not be ignored once they have done exactly what was asked by them.