t ramsden

Has anybody noticed how a once successful enterprise has managed to work its way down to the levels of hermes( now evri)
Just awaiting for the name change, but same shoddy service, and a customer services who can only go by a book and NOT think outside the box or logically. I don't need to go into specifics as many of you know what I am on about.
Companies employing people who don't want to work, not paying a decent wage and then giving them guidelines that only benefit the company not the customer.
WATCH OUT. NEW 48 HOURS TO COMPLETE YOUR COMPLAINT OR REFUND BEFORE THEY CLOSE IT. That includes waiting for their response and then your reply and then their response again.
Can't listen to common sense.Do not read your complaints properly. They tried to day to get me to fill in a form stating that the receiver had received the item to get a refund. IT WOULD BE A LIE. The customer had not received the item and the delivery company had admitted losing it before Christmas. When questioned I was told I was the receiver????? That it had been returned???? To whom I don't know. They do not have a clue

Nice to see that I am not the only one who seems to have a issue with vinted and the fact that they can get away with what they like without any come back from any government department.
I purchased a item that was damaged, sent seller a picture and was offered a immediate discount. I did not want discount for a damaged item. I contacted vinted.
Vinted wanted pictures within 48 hours. I replied immediately on the same email with pictures. Two days later,on the same email chain, they told me that they had paid the seller as I had not provided pictures. Lol
Suddenly their system is down when you try to contact them fir maintenance issues yet my partner was still using the site.
I have sent multiple correspondence dance asking for details fir their complaints department and requested CEO details and a SAR/DAR to which they do not respond.
I have again,for about the 10th time, requested the information. If they are so sure that they are correct t they would provide the information. They now have started stating that you have 24 hours to respond otherwise they will close the issue. Just waiting for them to drop it tob12 hours so I miss responding. I had previously reported that I had received a fake t-shirt including photos. I received a refund and was told to return the item. This was not a problem yet when I questioned what happens to sellers who sell dodgy items they basically said they can carry on???? They don't seem to be answerable to anybody as a company and that obviously shows in their abysmal score rating. If you have issues take the time and upload them on here to help other people. Will update later
Hi, here is my update, vinted are NOT supplying the information that I have requested. They HAVE stopped me sending messages and said that they will respond in 48 hours at which point they WILL close the conversation as I have not contacted them within 24 hours.
They are a disgrace as you can see by their feedback and someone with a bit of power at the top needs to grow a pair and stopped these companies treating their customers like dirt.

Different name, same shocking service.
Still awaiting a parcel. Was sent photo of a parcel on a pathway, don't know where the pathway is.
Then told they were redelivering on another day. Waited in. 14 17hrs received a nessage saying they were not delivering. Sent them a message as I could not contact them to chat.
Received a photo around 15 35 hrs of ny front door?????
Rushed home, NO parcel. Front door still where I left it.
Tried ringing, emailing, live chat. USELESS
Today tracking said it was in a post box ???? Don't know where
Tried again,it's back with the seller???? Seller does not have it.
Third time they could not track it as it had been ordered on September 20th and that was out of their date range.
Finny, did not order it until October????
They are absolutely useless. Would be interesting to see how many of us are receiving the sane sub standard service?
Thanks
As you can see, I have had a response to my post. I have done all they have said to do already, even going as far as to put down damage to property which gets you through to leave a message with a promise of a call back. You guessed it NO CALL BACK. They have my number and contact details. As my previous post about this company states. They have not changed, standards are still low and with the wages they pay why would delivery personnel care????
UPDATE
NO PHONE CALL, that I was promised if my items had not arrived.
NO EMAIL, no email correspondence to my messages sent yesterday( 24 hr reply) they say.
ABSOLUTELY NO UPDATE on my tracking.
Seller has requested item is returned to them.
I have emailed them to send item back to seller.
Seller loses a sale and I lose work days from not being able to repair car.
All in all it proves that they really don't give a damn who you are and are so unwilling to help.
Comment if you have had similar issues, be interesting to know.
Thanks

Wanted a motorhome to take to Europe.
Was first told that they could not do it in case it was not back on time?????
I assume I put down a deposit in case something like this may happen???
Asked again a while later. I was told they can't do that. No reason.
Asked for a reason, No response.
Kind of get the feeling that they only want to rent to trips that suit them. Not a problem, put that on your web site.

Hi,if I could give this company a lower review value I would.
Difficult to contact, can't work out basic information and just pass you from pillar to post as knowbody can be bothered to solve your issues.Posted second hand car lights from myself to myself in Spain to fit to my dads old car. Can't get them delivered. Was sent delivery day. Waited in all day, NO DELIVERY. Contacted UPS UK. Explained everything and basically got fobbed off with the usual, SOMEONE WILL CONTACT YOU BY PHONE OR EMAIL.I am in Spain, don't speak Spanish. Was not interested. Just received a email asking for details of the package( which are on their form) on the side of the package. Asking me to print off and sign forms. Obviously on my trip over I forgot to bring my printer. The hassle I am having and the fact that if I can not sort it before saturday( as explained) they will destroy the parcel. DO NOT USE IF YOU WANT A SIMPLE TRANSACTION/ LIFE

Just sat in Burger King Euston Road.
Was refused to use my Blue Light.
I was told Burger King no longer accept Blue Light and even after showing the app,it was not accepted. Everything I find online is that Burger King promote Blue Light workers bit this isn't the first time this has happen

ABSILUTELY USELESS. Changed name from Hermes but not the staff, we don't care about you service. I actually witnessed first hand the disgusting amount that they pay their courier's and can understand why knowbody cares.
I have been waiting a week to try to get a locker code and 24hr(lol) call back to collect my parcel from a locker I never booked to send to. This Is not a one off either. This year they have misplaced a few of my parcels and don't give a damn trying to help. I would recommend any other service but these
EVRI have responded as they respond to everything. Tried ringing numerous times. Left numerous messages, Promised numerous call backs MY PARCEL HAS NOW BEEN RETURNED TO SENDER DUE TO EVRI'S PROMISES AND LACK OF ACTION. IF THEY WERE BOTHERED THEY WOULD HAVE CALLED AFTER MY REVIEW AS THEY HAVE MY DETAILS. DISGRACE IN MY OPINION
Update as of today 18th Dec 2024. Evri have sent me a new email today stating that they are sorry that my parcel has not arrived and will look into it. If I don't receive it within 19 days, contact them.LOL
ITS GONE BACK TO SENDER. THEY TOLD ME THIS. THEY EVEN EMAILED ME WITH THEIR OLD HERMES EMAIL THE OTHER DAY WHICH SHOWS THAT THEY HAVE NOT CHANGED WHO THEY ARE OR THE RUBBISH SERVICE THEY DONT PROVIDE

Parcel collected, parcel in transit, Parcel not delivered.
Not in post's issue.
Not the first lost parcel
Could be the new evri

Phoned reference a puncture around 02 am this morning on the motorway. Was picked up withing 30 minutes and told they were dropping me at the services three miles away and I would be collected from there by 4 am. Then informed I would be collected between 05.30 and 6 am. Phoned them back at 06.30am only to be told that I will not be picked up until at least 8 am. No phone call letting me know that they were not coming. Would not recommend
Here is a update. Following up from the, we will be there at 8, phone call. I have just received another phone call telling me it won't be until 9 as I am not a priority. Lol
That will be 7 hours sat waiting and being lied to.
They have no idea if I have any underlying medical issues that may be affected by being stuck in a van form 02.00hrs. They are very flippant on the phones.
Picked up at 9 only to be told that this recovery is only to Warwick services where I will be dropped off and await another recovery vehicle who will then proceed to take me to another shop off point. Apparently its called relay and what the AA use when using contractors to collect you. NONE OF THAT MENTIONED BY THE AA
I appreciate iate the response from the AA,but when they put me on the back of the truck it was 1.5 hours roughly to drop me home. With no mention of the relay set up from the AA I was eventually picked up by a local contractor who gave me all the information. Therefore I was diverted and dropped off a a tyre repair facility. If that was no given I would more then likely still be sat at some point, in some services on the motorway.
The AA can state that they Hope I GoT Home Soon. I could have just called out a mobile repair service straight away if I had been informed of their plan and would have been home in a couple of hours. In this day and age when everything is equal I would like to know how far down their priority list comes a single make traveling alone? Let's see their list

Very professional and sorted out my enquiry promptly

Disgraceful. I have spent nearly Two hours online talking to their customer care team on separate occasions trying to find my parcel.
Keep skirting around and won't just admit that they have not posted the item. I keep getting told to wait in for it when there is no tracking update and Evri have not received it.It is now 2 weeks since I ordered. They mentioned giving me a refund last night if the item had not arrived by yesterday evening. I questioned why they said that if it had been sent? No answer. The staff have been very unhelpful/ useless. Asked for complaints department and was told they don't have one, asked to speak to a manager,there isn't one. Then last night after 30 minutes they just ended the chat. Luckily I managed to get a transcript of all conversations which I will forward to their CEO
Update on 7th Dec 16.32. Tried emailing Asos but continually getting a mail box is full so can't accept message response.

Evri, just Hermes with a different name. Same issues. NO Delivery when stated. NO update on NO delivery.
Delivery day changes, NO delivery again. NO update.
Impossible to contact. They have made sure its so difficult you give up. When you manage to get an email it states it is not available.
Same as Hermes. Leopardsdont change their spots.
If they think they provide a trustworthy honest and reliable service, put your contact details in view of everyone. Unless you realise its Same old same old
Probably change their name again in 6 months.

Been waiting for a part that was paid for 14 days ago.After numerous correspondence with, Foreign Car Spares and assured many times it was ready to go the part has not been sent.
Lots of excuses including the they wanted me to pay more money for the delivery than what they had originally charged followed by COME COLLECT IT YOURSELF WE ARE NOT FAR AWAY.
I found that as I was purchasing a rear tailgate for a van for my elderly parents that was not an option as the original one was missing so unsafe to drive.
Have contacted them again today. The part is still there, they are refunding payment as I won't pay any more and was confronted by a very rude male on the end of the phone.
Currently going through citizens advice to get to trading standards.
Have reported them to 1st Choice Spares but no response.
As you can see from other customer reviews STAY WELL AWy

Basically, ordered a part, paid for part,order confirmed for purchase of part, email confirming part was processed,email received part to arrive no later then Friday 25th March 2022.
Sunday 27th March 2022, still no part, no correspondence from Halfords.
Phoned Halfords and was told the a supervisor had been informed of the situation and that I would receive a call back and a email. I asked to confirm that I would receive a call back as I am self employed and I need the part for my car to get to work and that I had paid for a mobile mechanic( whome is arriving in 30 minutes) to fit the part.
YES you will receive a call.
NO call.
EMAIL RECEIVED, We DONT have the part we sold you and took payment for hence the reason the parcel has not been delivered.
Mmmm GREAT. We will refund you.
Still no call back, still have a mechanic I paid for (on a Sunday rate) still no car, so no getting to work until I can source a replacement part hopefully from someone who does actually have the part that they sell me.
Contacted online live chat. Explained the situation, gave them the name of the representative that could not be bothered to pick up a phone and was informed again that I will receive a call back.
You guessed it NO CALL..
You may just think this is a moan but it is more then that. It is to point out that these companies really don't give a damn as long as they get your money. They make it as difficult as possible to be contacted in the hope you will give up and just cut your losses which I expect many people do.
It's disgraceful

Hi,
Just thought I would let people who are changing to a smart meter to watch out for what happened to me through Octopus Energy.
As soon as my smart meter was fitted I received my next bill informing me I owed over £1000 in my energy usage.
I questioned this on numerous occasions and was told it was correct.
I found it strange that this bill had come out once the meter had been changed and they were asking to increase my direct debits to £270+ a month.
Living on my own and working I was sure I was not using the amount of energy they were stating I was using.
I explained my situation and was told it was either a fault with my electrics/faulty appliance or faulty new appliance fitted. When I asked if it could have been a faulty old meter I was told this would show up on the job report( even though a check wasn't requested as it was a swap) and that it was doubtful as 88% of their meters are correct.
Again I was told it was correct. This carried on for a while until I requested CEO and complaints department emails.
Surprise surprise,I suddenly received a phone call telling me the issue was bring looked into. A few days later I received a call stating that I did not owe any money and APPARENTLY the issues came about when I switched to them and my meter readings did not match the ones sent by my old supplier.
Still find it strange that if this was the case why did it take a couple of years to flag up??
Not sure that was the reason to be honest.
So just to let you know if you are swapping, or have swapped, thst they don't try to charge you for energy you have not used.thanks

Hi, I'm a little bit mad that after being sold my windows and doors and then having a great team fit my windows and doors that the aftersales/customer service side of safestyle is a massive let down.
On fitting my windows it was noticed that one was scratched on the inner of the pain.The engineer noted this down and phoned to report the issue.Great, or so I thought.That was back on the 19th July 2021 and after receiving no correspondence from safestyle (poops that is a lie) I did receive one phone call to check I was happy.
I mentioned this issue and a couple of others and was told I would be passed to someone who could help. Instead I was put in a queue at position 20 and told it would be a long time until an operator was free.
Since then I have tried to contact safestyle. Eventually today 4th Auggust 2021 I managed to get through and told them of my issues,their representative cut me off after 8 minutes without logging my conversation.
How do you know this? I hear you ask, because when I called back the next representative said they had not logged anything.
Eventually I was told they had been in touch with the local branch and that the woman their was new but said they would call to sort out the issues.
You guessed it No Phone call.
So if you want windows and doors fitting quickly and nicely use these but beware if you have any issues they are very hard to get hold of to get stuff fixed
STILL NO PHONE CALL FROM SAFESTYLE UK REFERENCE MY WINDOW REPLACEMENT EVEN AFTER SPEAKING TO CUSTOMER SERVICES NEARLY A WEEK AGO.BEEN WAITING SINCE 16TH JUNE 2021
PHONED AGAIN TODAY.WAIT OUT
21st AUGUST NO REPLY, NO UPDATE, NO WINDOW REPLACEMENT, NO PHONE CALL,NO EMAIL ADDRESS FOR CEO AS REQUESTED.ANY BODY WHO KNOWS MY LEGAL RIGHTS NOW PLEASE RESPOND. ITS BEEN OVER 2 MONTHS
THANKS.AGAIN I SUGGEST SHOPPING ELSEWHERE
SEPTEMBER 7TH 2021, FINALLY RECEIVED A CALL FRPM SAFESTYLE UK ASKING IF I HAVE ANY ISSUES WITH MY INSTALLATION.
LOL
After emailing the CEO I finally get a call asking if there was any issues with my windows and door? Comical really. Did not have a clue about my complaints, did not have the work sheet with the faults on, did not know about any emails I have sent/ phone calls and not so much of a sorry we can sort this ect. Nearly 3 months I have been contacting them for.
Again I advise not to use in my opinion.

Order items for fast tracked delivery for a present. Items never arrived. Contacted Fitness Superstore only to be told all items were at their location, they had just left them.Told they would be out next day.Contacted them next day and they were still there. No present for my son. Had to cancel order. I requested to contact The CEO to give him a heads up and was refused an email address hence why I am advising don't use them and if you do don't pay fast track its a waste of money

My review is short and sweet.If you are involved in a accident make sure the police attend otherwise you will try to claim and end up with it going 50/50 with the chance the guilty party can take you to court up to three years later.
Yes it may put pressure on our police force but there is no other way to get insurance companies like this to do the job you pay them for.
I was informed my company could not get in touch with third parties insureres so thats that.Then it was followed by ,they could be injured and claim up to three years,all after a driver in someone elses car pulled out across a road in front of me.

This company are beyond a joke.I am still receiving emails from rhem wanting more orders but they cant answer any complaint emails sent.
AGAIN I ADVISE SHOO SOMEWHERE ELSE TO SAVE YOURSELF NOT REVEIVING YOUR ORDER/NOT RECEIVING ON TIME OR JUST RECEIVING A DISSAPOINTING BUNCH OF LEAVES AND BUDS.
AGAIN A DISGRACE
Hopefully customers will continue to air their dissapointment in this company.Would be interesting who is writing their good reviews?