Mark Fricker

United Kingdom

Reviews

Review of Zavvi

Rated 1 out of 5 stars

Pre-ordered items still not sent and yet available to by months after my orders.

Why is it when I pre-order an item it sits on my account not moving (apparently being processed) for months on end and yet those same items appear as a "quick buy" or even as a SALE item? Is there an issue with your ordering software that doesn't pick up pending orders?

30 January 2026

Reply from Zavvi

Hi Mark,

Thank you for leaving your review.

I have passed this to our specialist team, They will be in touch shortly.

We look forward to getting this resolved.

Kind Regards,

Ben

Review of Yodel by InPost

Rated 1 out of 5 stars

Try sticking to the basics

Try sticking to the basics, before dropping the parcel try ringing the doorbell.

30 March 2025

Reply from Yodel by InPost

Hi Mark,
Thank you for your feedback. We are very sorry to hear that the driver did not ring the doorbell before leaving your parcel on the doorstep. This is not the level of service we strive to provide. Please know that we are committed to improving our service to ensure timely deliveries in the future. Your feedback is valuable in helping us make these improvements.

Review of Evri

Rated 5 out of 5 stars

Harpol is always helpful

Harpol is always helpful, polite and a great ambassador to the Everi brand.

7 January 2025

Reply from Evri

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Review of Zatu Games

Rated 1 out of 5 stars

First order placed 6/09 - still waiting?

I placed my first order with vendor on the 6th September. Despite my efforts to ask for updates I've yet to receive my item and its now October? If there is a problem in supplying my item then please let me know or issue me a refund.

6 September 2024
Unprompted review

Review of DPD UK

Review of Chisholm Hunter

Rated 4 out of 5 stars

Great watch

Great watch, a bit pricey compared to other sellers however the delivery time quoted was quicker.

6 July 2022

Reply from Chisholm Hunter

Good Afternoon Mark,

Thank you for providing us with great feedback we really appreciate it. We are glad you love your new watch and hopefully you feel the price you paid was worth the service you received.

Please let us know if you need any further assistance and we look forward to welcoming you back with us soon.

Kind Regards,
Chisholm Hunter.

Review of Prospect Estate Agency

Rated 4 out of 5 stars

Always prompt in replying to issues…

Always prompt in replying to issues which is great when you have no hot water. Delays when waiting for Landlord authorisation but that's not the agency's fault. All in all we are impressed with the overall service.

15 March 2022
Unprompted review

Review of Zavvi

Rated 3 out of 5 stars

Disappointed that item took over 5…

Disappointed that item took over 5 weeks to arrive with very little feed back or support from vendor.

24 August 2021

Reply from Zavvi

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Matt

Review of White Stores - The Outdoor Living Store

Rated 5 out of 5 stars

Cara was an absolute superstar!

Cara was an absolute superstar, on the back of her amazing customer services we spent shy of £600.

14 April 2021
Unprompted review

Reply from White Stores - The Outdoor Living Store

Hi Mark,

Thanks for leaving us a great review. We are pleased to hear that Carla was on-hand to help and you found her customer service to be amazing.

Kind regards,
The White Stores Team.

Review of Zavvi

Rated 3 out of 5 stars

Zavvi is what I call a hit or miss organisation.

Zavvi is what I call a hit or miss organisation. Great prices and a great range of collectibles however there is a down side.

Time and time again anything you pre-order may well never arrive due to stock. Its increasingly frustrating waiting months on a pre-ordered item to be told its no longer available.

25 February 2021
Unprompted review

Reply from Zavvi

Hello

Thank you for leaving your review.

I am truly sorry to hear about this issue. I am unable to locate your account at present, however I have sent you a message requesting further information so I am able to help in resolving this matter for you.

Please respond to this message at your earliest convenience, I look forward to hearing from you.

Kind Regards,
Kayleigh

Review of Thortful

Rated 1 out of 5 stars

Total let down!

Never, never again. Ordered my wife's valentines card in good time only not to arrive in time (very embarrassing).

No response or feedback from supplier, poor show.

14 February 2021
Unprompted review

Reply from Thortful

Hi Mark,

Thanks for leaving a review and we're really sorry to hear this.

We dispatch all of our card orders via Royal Mail First Class post and unfortunately, they are struggling with the speed of deliveries in some areas of the country so there can be some delays. We completely understand it’s frustrating to have your card miss the occasion and we're truly sorry about this.

We’d really like to try to resolve this for you, so please do contact us directly at [email protected] and someone will get back to you.

Thanks,

The thortful Team
[email protected]

Review of Eaglemoss

Rated 5 out of 5 stars

Good at what they do..

In light of the recent pandemic its good to see that customer service standards have not affected Eaglemoss. Great range of products for any geek with fast delivery.

12 October 2020
Unprompted review

Reply from Eaglemoss

Hi Mark,

Thank you for your review and I am happy to hear that you are enjoying the models and customer service.
I will be sure to pass on your feedback!

Kind Regards,
Adrijana
Customer Service Team Eaglemoss Ltd

Review of Pets Corner

Rated 5 out of 5 stars

Wonderful service all round!

Amazing staff, rustic and homely atmosphere, animals are very well treated.

The staff in Pets Corner in Reading are simply brilliant, they are friendly, relaxed and knowledgable. You really get that sense that the welfare of the pets sold is paramount (as is the customer service).

Thank you.

26 June 2020
Unprompted review

Review of Zavvi

Rated 2 out of 5 stars

Follow up service not so great🤨

Very quick service when ordering (with some pretty good deals and prices) however should there be a problem and you need to return an item, that’s where they let themselves down.

I sent two items (both recorded) almost two weeks ago, both received and signed for but no refunds..?

26 June 2020
Unprompted review

Reply from Zavvi

Hello,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with your order and can see from your account that we have contacted you and this has now been resolved.

Sue

Review of SelectSpecs.com

Rated 3 out of 5 stars

Seven weeks later & still no glasses.

Seven weeks later and still no sign of my new glasses?

Update: Glasses finally arrived and I can’t knock them, good quality, comfortable and priced well.

I want to order more but unsure due to wait times.

16 June 2020
Unprompted review

Reply from SelectSpecs.com

Hi Mark,

Sorry to hear this. We can confirm your order for varifocal glasses placed on the 7th May was not delayed due to COVID19 - It does appear that the frame we received for your order was faulty so a replacement was required, this delay was advised to you on the 1st June by email and in your account.

Our varifocal orders normally take 2-3 weeks to complete if there are no issues.

Apologies for the inconvenience caused, your order is now completed and will be dispatching to you shortly. We would appreciate an update to your review once you have received your new glasses.

Regards
SelectSpecs

Review of SelectSpecs.com

Rated 1 out of 5 stars

Not impressed!!

Not impressed. One month later and still no glasses and no date on when I can expect them. This is my first time ordering with this vendor and be assured it is my last time.

1 June 2020
Unprompted review

Reply from SelectSpecs.com

Hi Mark,

Sorry to hear this. Unfortunately there has been a delay with your order due to an issue with the received frame, we have emailed you regarding this this morning.

As these glasses include progressive lenses this can take longer than our normal 7-10 working day production timescales. We're also noting delays with production due to COVID19 - as a result, delays should not be unexpected at this time - https://www.selectspecs.com/content/covid19/

We'll get your order completed and dispatched to you as soon as we can but we do ask for patience if this takes longer than normal at the moment.

Regards
SelectSpecs

Review of Zavvi

Rated 2 out of 5 stars

Not happy to trust Zavvi following the…

Not happy to trust Zavvi following the debacle earlier this year in respect of their handling of the Champions League final tickets and the way it was handled afterwards.

Disgraceful show Zavvi.

10 November 2019
Unprompted review

Reply from Zavvi

Hi Mark,

We are sorry to hear of your disappointment.

Please contact us through our live chat or drop us a message through your account and a member of the team will be more than happy to help you further.

Regards,

Tracie

Review of Parcel Monkey UK

Rated 1 out of 5 stars

Please avoid like the plague

Please avoid like the plague. 5 days my parcel has been sat in my office and it's still not been collected? No telephone number so I can't complain to anyone. I get automated responses from emails telling me they understand but no results...this is no way to run a service. My customer is about to cancel his order. Monkeys is what they are.

20 September 2017
Unprompted review

Reply from Parcel Monkey UK

Hello Mark,

Thanks for taking the time to leave a review.

Can we kindly ask you to open a support ticket with the subject 'FAO Manager' so we can sort this out for you?

Apologies on behalf of the collecting courier.

Kind regards,

Mike

Review of GAME

Rated 5 out of 5 stars

Life Saver 😆😆😆😆

Over a week ago I ordered the very expensive Titanfall 2 Vanguard Edition from Game. After a week of chasing {including very long telephone calls} I found that due to an error my item was no longer available, I was a little angry to say the least however I was lucky enough to speak to a member of staff that not only was sympathetic but insisted he could help me.

Ben H was true to his word, not only did he not rest until he tracked down my item {in Wales} but also got it shipped to my local GAME store.

Now that's customer services, he took my issue, listened and went out of his way to help.

On the back of that GAME will get all my business including an Xbox one S which is an early Christmas present to myself.

Thank you Ben H, I wish you all the success in your career and those around you could learn from your attitude.

5 November 2016
Unprompted review

Reply from GAME

Hi Mark,

Thanks for the 5 star review !

I'm very pleased to hear about your positive experience of the back an error. Ben will be delighted with your review.

If there is anything further we can do, please let us know.

James
The GAME team