Zavvi Reviews 53,920

I usually have a good experience with these guys but they’ve totally messed up on this order. I pre-ordered in June with an intended dispatch of December. It’s now February and all I’ve been sent is... See more

Zavvi have the largest selection of 4k Blu-ray in the UK as far as I'm concerned. I've used zavvi for a long time and always found them to be great with delivering the items I've ordered very speedy.... See more

Could be better. Ordered 14 December. 0ne item arrived after Xmas Day. 2nd item 31st December still waiting. Order 730396671 from 14Dec. Update. Remainder of order delivered 10 January. A bit... See more

Long waiting times for dispatch. However, they now only take payment for pre-sale 4K steelbooks on dispatch, which allows you to save your copy without putting anything upfront. For me, this compensat... See more

Awful customer service. I have an item yet to be delivered from January 2025. That's the beginning of last year. Getting to talk to an actual human being at Zavvi is more difficult than... juggling.... See more

Ordered 2 shirts 18th December. My account still says processing. Sent message to the 16th January no reply in 4 days. Sent another yesterday. The email back said " To ensure all orders are disp... See more

Great items Great price & availability as always Very quick delivery with very well packaged items A must for any buyer of physical media or collectables Red Carpet subscription a must as fo... See more

Amazing service! First time ordering from Zavvi and very impressed. Ive heard of them before l but never really checked them out. Limited Blu-ray arrived next day from dispatch (on second day from p... See more

Item received late last minute before Christmas with only updates saying it was due on 11th December - gave up and bought a replacement elsewhere. Raised a ticket to return at no cost and have no had... See more

Items did not arrive after 10 days still waiting. Have seen online eBay sales people not receiving theirs either, this is so bad for the business, especially at Christmas. Not sure what issue is b... See more

Wrong item delivered One month on, still not sorted. Keep receiving similar automated responses that repeat requests I've already submitted. Needs more human interaction when there is a problem. Howe... See more

Sometimes it feels like that when these discs come into the market - they often disappear so rapidly, and cost too much. The Zavvi Red Carpet Membership makes a difference to those crazy cos... See more

Only given 1 * as 0 isn't an option. Ordered a t-shirt for my daughter 3rd of January. It's still not arrived as of 8th of February. Had email acknowledging it's not arrived but no explanation, ap... See more

what an absolutely shocking place to spend your money no customer service to speak of, they are either selling items they do not have or just really terrible at their jobs not using this out... See more

I ordered an expensive Lord of the Rings Limited Edition 4k Ultra HD steelbook collection from Zavvi. It was sent in the Warner Bros white box inside a polythene mailing bag. No protection pack... See more

ZAVVI have these special offers added apart from there own orders. Subscriptions, wine etc. Mine was to get toiletries from CRUUM. I ordered 3 separate items at 3 different times. I have had money tak... See more

Zavvi have been awful to deal with! Ordered an item 16th December which stated Christmas delivery guaranteed. No item sent and no communication even though I contacted on serval occasions. Took going... See more

Lack of communication item still not dispatched which was ordered 5 days ago. Item is now showing as pre- order only when it was available at the time of ordering, lack of transparency from Zavii... See more

Wish id have come here before purchasing. Purchased an item for my husband. Processing and dispatch was extremely slow. I was fully aware that during the holiday period there would be some delay how... See more

Absolutely worst online store I have ever ordered from and customer service to match. My panini marvel anthology boxes were supposed to arrive a week ago, at this moment the still have t been received... See more

Ordered an item towards end of December - release date 1/1/26 so showed delivery around 3rd-4th January. Needed for a birthday on the 10th January but tracking always showed pending. Customer service... See more

Like many of the other reviews, I ordered an item on the 31st of December. Today is the 26th of January and it's still showing as processing with no further updates. I've sent message requests multipl... See more

Absolutely dire. In recent they’ve become horrendous. Placed an order 13th December - still ‘processing’. Sent TWO messages - not one reply. Disgusting. …yet they’ll take your money straight away... See more

Dire..... Two T shirts ordered on Black Friday which arrived late and nothing like the pictures on the website. Refunded quickly though. A lord of the rings plaque also ordered in November as a Christ... See more

Utterly terrible service avoid ordered 25th December so didnt expect until January they had said on order expected by 5th January. No order we are 20th January no order still ! Yes I contacted custome... See more

Order on 13th December, still ‘processing’ and not dispatched. Obviously these Xmas gifts are too late! Tried to cancel to get the money back at least and their site won’t allow it. Previous message... See more

Completely disregard when they say they're replying. They aren't. Order Number: 730404531. Had absolutely NOTHING from them in terms of communication, and now they're flooding the reviews with 5* to t... See more

I have heard mixed reviews about Zavvi being either hit or miss or quite good. I ordered something Christmas Eve ( not expecting it to come straight after xmas) and since then my order is awaiting dis... See more

Used to be good must be under new management or something wrong at the company. Made two separate orders value exceeding 1000 pounds. Both orders received incorrect items. Support is none... See more

Order placed on 7th December for 2 items. Still waiting on 1 of the items and its now 1st February. No personal communication at all. Several Trustpilot reviews left, replies saying someone will be in... See more

***** order no 726212667 **** Placed an order on 29th November, continually said processing. I have tried to contact umpteen times, used different platforms. Eventually received an email mid Jan to... See more

I wouldn’t even give them one star!!! This is the second time I’ve received “limited edition’ Jaws barrel box, ( 2 supposedly different ones) My first quite a while ago had the t shirt missing an... See more

As per usual with zavvi, it's take the money and deliver when they feel like it. In stock items, 3 weeks nearly for delivery with no explanation. Luckily my young son who's birthday it was, excepted t... See more

Why is it when I pre-order an item it sits on my account not moving (apparently being processed) for months on end and yet those same items appear as a "quick buy" or even as a SALE item? Is there an... See more

Attempted to cancel a pre order item less than 48 hours after ordering to be met with an error. Sent a help request through the website. Still had no response a week later. Luckily I used paypal and h... See more

Just updating my previous review about Zavvi. Today (15th January) the items I ordered on December 7th arrived. Ironically I got the email to say they had been dispatched 2 days ago stating deliver... See more

Items awaiting dispatch for nearly two weeks can’t cancel the order. Customer service haven’t replied in over a week, keep getting automated emails basically step emailing us as it will slow down prog... See more

17/18 days now since raising issue with zavvi - multiple ‘we will message you through your online account’ messages on here…. No actual contact what so ever….no response to messages through zavvi app/... See more

Appalling company. Still waiting for a Christmas gift I ordered on 18th December to be dispatched. Company immediately took my money but the item has been ‘processing’ ever since with no updates on wh... See more

Item not recived. Notified of an issue and I have not heard anything back from them since. Contacted them multiple times to resolve issue but no joy. Unfortunately ill have to take this through PayPal... See more

Ok had an awful experience over the xmas holiday period but I did eventually receive my order late.so thought I would give them another chance.so it's NOT the holiday period & they state when orderin... See more

Waited 3 weeks for my order, returned it via Royal Mail 1.5 weeks ago, and I’m still waiting for both a response and a refund. I’ve been messaging since 19th December and have been completely... See more

A bunch of useless thieves. Ordered a gift at the end of December. Two weeks later and its still not arrived. They're not responding to messages as I suspect management have gone off to retire on... See more