Mrs H

I would give them 0 stars if I could. I returned two pairs of the same trainers in different sizes, however I have only been refunded for one pair. Apparently the second pair was never received even though they were in the same parcel taped up together. Studio have "investigated the warehouse" which wasn't done until weeks after the return and I'd only noticed that the single refund went through, so undoubtedly they only have someone else's word for the fact that it wasn't received weeks beforehand. Looking at other groups this seems to be an on-going problem with Studio that items go missing when they are returned. Although I used their specified courier InPost and paid for the return I can't make an insurance claim as InPost have delivered the parcel. I have completely lost faith in purchasing from Studio and any of the other Fraser Group Companies that they are associated with. If a company can't investigate thoroughly, admit they have an internal process problem, and refer you to the necessary organisations to be able to make a claim for the loss of the item then it certainly isn't focussed on customer service whatsoever. I am now having to pay for a returned item that has been stolen when returned to them. I have sought advice from The Citizens Advice Bureau and sent correspondence to support my concerns and claim from Studio. Unfortunately you just get the same excuses every time you contact them. I have been a customer with them for many years and never had an issue before, so thought that I may have been taken more seriously regarding my issues. Don't bother ordering from them unless you are willing to take a risk.

Fantastic service from Joe Edwin. We had a few ideas of which areas we wanted to stay in, in Thailand and made some suggestions to Joe. He tailored what we wanted, including the hotels, transfers, flights and length of stay. Nothing was too much trouble and everything was done within budget, we even managed a room upgrade. We can't wait to get away in spring for our holiday. Thanks again 😊

Glow Green made the process of getting our new boiler easy from start to finish. There was no hard sell from the sales team and even when we said we were considering a higher Kw boiler which cost more they said we didn't need one and explained in depth why. We didn't have to wait long for an appointment which was useful as our existing boiler was unreliable. The fitter was polite, didn't leave a mess, cracked on with the job and observed the Covid guidelines in respect of PPE etc. When he was done he explained about the new boiler, the wireless thermostat and the app needed to schedule the heating. If I'd had known it was going to be this easy and affordable to change our old antiquated boiler I would have done it when we moved in six years ago! I would definitely recommend giving Glow Green a call - 10/10

I was talked into changing to utility warehouse with promises of big savings and discounts on my bills and cashback. This was all well and good but I didn't earn enough cashback to make this really worthwhile and I tend to save more money just by using Quidco. As for the service the broadband isn't able to cope with several devices despite paying extra and upgrading to the all singing and dancing fibre optic package. After claiming to be able to fix this with a new router and sending an engineer this was no better so in August we decided to change provider. It is now February and I have only just managed to reluctantly pay my last bill and get rid of them. The communication within their departments is abysmal. I lost count of the number of times I asked for all my services to be cancelled and each month another bill arrived. I cancelled the gas and electric, this was the easiest and wasn't too much bother. However the real issues came from the mobile phone, broadband and landline. I cancelled the mobile in October after waiting for my contract to run out and explaining that we had a new provider and asked for my other services to also be cancelled. They maintain that I requested that I kept my landline and broadband so did not put the cancellation in place so I was charged for Nov. I asked them why would I want to pay for two services but it all fell on deaf ears and they just kept saying that, that's what the notes they had on the system were. In Nov I called back after getting another bill and they said I that I hadn't specifically requested the cancellation so I had to do this in November which has meant that I have now been charged for December due to the 30 day notice period. On top of this there was a £10 cancellation fee so I have to actually pay for the privilege of being rid of the hassle. This review is an abbreviated account of the actual goings on as there were so many calls, complaints and frustration that this is the best I could do without ranting on too long. My advice is avoid if you are likely to shop around for deals as leaving them is a nightmare. Unlike most providers their customer services run normal office hours so if you work full time yourself and have a problem you have to try and fit this in at work. Their broadband support also leaves a lot to be desired and just consists of spending hours doing ping or speed tests when you call them or changing broadband channel to see if that works. All I can say personally is that I'm glad to see the back of them finally!