Mark

Thank you for sharing your feedback on your positive experience, we really appreciate it!

Thank you for your 5 star review. I am very pleased to hear you had a great experience with ourselves, and I will ensure your kind feedback is passed to our Toolstation Team. We always love to hear from our happy and satisfied customers. Kindest regards, and take care, Brian.

Hi Mark,

Thank you for taking the time to leave your review and for your feedback. We’re very sorry to hear about this. Please reach out to us on Facebook, Twitter or via the Contact Us page on our website with more information about your visit to the store so that we can look into this for you.

Hello Mark

Sorry to hear you feel this way although we do appreciate you taking the time to leave your review and feedback. Every customer receives an individual price rise specific to them, if you wish to discuss your increase further then you can discuss this with us either by chatting to us online, calling us on the number below.

You can view your package and cost here virg.in/myVM, you will also receive a bill each month. The bill will include any promotional discounts currently on the account, they're value and the date they're due to expire outlining the package cost after they end. These can be viewed here virg.in/ebillinghow.

If you can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you.

We also have a vast variety of ways to contact us for help or support and I have listed a few below for you:

• Text: 0753 305 1809
• Facebook: https://www.facebook.com/virginmedia/
• Twitter: https://twitter.com/virginmedia
• Forums: virg.in/VMforums

RP

Hi Mark,
Thank you for taking the time to leave a review with us, we appreciate all feedback as it helps us improve our service in the future. I am sorry to hear that you have not received the correct item. We always pride ourselves on our high level of service so we are disappointed we did not meet your expectations on this occasion.
I have reached out to you to discuss this further, please can you respond with your contact details including your email address so we can investigate further for you.
Thanks, Laura

We appreciate you taking the time to share your feedback!

Dear Mark, We are deeply sorry to hear about the disappointing experience your elderly parents had at Hartwell Hemel Hempstead Ford, especially considering their long-standing loyalty to our branch for over 40 years.
It is disheartening to learn that the recent service and MOT for their Ford Mondeo did not meet their expectations, and we sincerely apologise for any inconvenience and frustration caused. The fact that the airbag recall item was not repaired as scheduled is concerning, and we understand your parents' disappointment. Additionally, the MOT being declared a fail on the DVLA website due to an Electronic Stability Control warning lamp fault is regrettable. It is our responsibility to ensure that all necessary repairs and inspections are carried out properly, and we apologise for falling short in this regard.
We would like to investigate this matter further and find a resolution for your parents. Kindly ask them to contact our customer care team at [email protected] with their contact details and any additional information they can provide.
We are committed to addressing their concerns and working towards a satisfactory resolution. Please convey our sincere apologies to your parents for the inconvenience caused, and assure them that their feedback has been taken seriously. We value their longstanding support and regret that their recent experience fell short of their expectations.

Best regards,
Hartwell Customer Care Team

Hi Mark, thank you for writing a review. Sorry to read that your parcel was delayed. Our hard-working teams deliver over 400 million parcels each year and occasionally a small number of items can take a little longer than planned to be delivered. If you've paid for next day delivery of a parcel from a retailer and it hasn't arrived, it's best to get in touch with the retailer directly as you may be entitled to a refund of the delivery charge. Have a lovely day, Dawn

Hi Mark,

Thank you for contacting us.

We are sorry to hear this.

However we can see that you have emailed us and we have helped you resolve your query.

If you need any further help , please let us know.


Kindest regards,

Saba-on behalf of the Tower London Team