keviin waterfield

Dear Kevin,

We extend our sincere appreciation to you for sharing your feedback with us.

Your satisfaction with your recent watch purchase from our store and our service meeting your expectations are sources of great pride for us. Ensuring a seamless and satisfying experience for all our customers is fundamental to our values.

We remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any questions, please feel free to reach out to us at [email protected] . We are always here to assist you!

Warm regards,
Sally

Thank you for your feedback. We are sorry to hear that you believe we are slow at responding to queries, our customer service team aim to ensure everyone has an exceptional customer service experience.

Thank you for taking the time to leave us your feedback.

Many thanks,
Abbey at Chrysalis Finance

Dear Kevin,

Thank you for your review, I am sorry that you are unhappy with us. I called this morning to discuss but there was no answer.

There are times when a traveler has an undiagnosed condition, awaiting a procedure, tests or test results, no matter how minor, where our underwriters have taken the decision to exclude all pre-existing medical conditions.

This is due to the fact that they are unable to determine how the current medical circumstance with your condition is or will be affecting your other declared pre-existing conditions. It also means they are unable to determine the level of cover that would be required on your travel insurance policy in relation to this condition.

As all of these medical circumstances can affect the cover on your policy, our underwriters take an 'all in' or 'all out' approach in order to ensure that our customers fully understand what is and is not covered on their travel insurance.

We do understand it is frustrating, especially if you feel that the procedure/tests you are awaiting is a minor one. We will ensure that your feedback is passed onto the relevant team to review for future improvements.

I can see that you have decided to cancel the policy from the options which came back from the underwriter and this has been actioned with a pro rata refund.

I am sorry for the disappointment caused.

Kind regards

Yvonne

Hi Kevin.
Thank you for the 5* review.
We are pleased to hear you are very happy with our service.
Many thanks, Mariam.

Good Morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,
Sherrie