Sheila Gordon

Do not under any circumstances purchase anything from this place! I am still trying to get my refund they took out of my account on 11/19 on a shipment that 4 out of the 5 items were out of stock. I told them 11/28 to cancel the whole order but did they listen...NO! They shipped one thing that arrived 12/5. I have asked for my money on numerous occasions and received this reply...

EnglishTeaStore_CSR

From:
English Tea Store
To:
Sheila Gordon

Thu, Dec 11 at 11:18 AM

Hello Sheila,
We did not charge you on these items and it was just on hold, once the order cancelled the hold would be released and the charge would be reflected back in 3 - 5 business days.

Sincerely,

Customer Service
Online Stores, LLC
1000 Westinghouse Drive, Suite 1
New Stanton, PA 15672

They did charge my account, the shipment received, tho I didn't want was received 9 days ago. So much for 3-5 business days.

Again, don't waste your time because all you will receive is frustration.

Current emails, back and forth, telling me a lot of lies!

Sheila Gordon


To:
CSVETS Customer Service

Fri, Dec 12 at 8:37 AM

Look, the order was cancelled on 11/28. The 5th piece was still shipped and received 12/5. The $39.95 was not on hold, it was charged to my card and is still there! 3-5 business days from 11/28 or even 12/5 is long gone! I will continue to give bad reviews until my money is refunded. Part of that review will be your remarks from the body of this email.

Totally disgusted with this company.
Sheila Gordon

On Thursday, December 11, 2025 at 11:18:01 AM EST, EnglishTeaStore_CSR wrote:


Hello Sheila,
We did not charge you on these items and it was just on hold, once the order cancelled the hold would be released and the charge would be reflected back in 3 - 5 business days.

Sincerely,

Customer Service
Online Stores, LLC
1000 Westinghouse Drive, Suite 1
New Stanton, PA 15672


On Wed, Dec 10, 2025, at 05:20 PM, Sheila Gordon Why can't I get my money back for the 4 items never shipped! I have asked numerous times but am ignored. This is ridiculous! I expect this from Chinese companies but not from an American/English company.

I ordered 5 items on 11/13. I received an email telling me 4 of the 5 items were out of stock and if they didn't come in within 3 weeks the entire order would be cancelled. I wrote back telling them if the Cadbury candy (4 items) could be delivered by 12/1 to keep the order open. My daughter was moving out of the country and I wanted her to have some of the candy. They said they found some at another location and would ship the order. The $39.95 was taken out of my account on 11/19 but when it came to 11/28 I wrote to them saying if the chocolate could come within 2 days I wanted the order. If not then cancel the entire order. On 12/5 I received only the spoon. I have written every day, sent reviews on the website asking for my refund. I have been ignored! None of my reviews have shown up on the website.

I have been wanting the memoir Mixed Fancies by Brenda Blethyn and asked to be notified when it was available. Lo and behold, true to their word, I was notified when one was available. I am really enjoying the book!

I love the flavor packets offered. I have never been disappointed with them. With cooler weather coming, I look forward to trying more.

It is so easy to order from English Tea Store. The items arrive quickly.

My goodness, the service was great, the online ordering easy and delivery was so quick! I couldn't find anything negative about my English Tea Store experience.
Sincerely,
Sheila Gordon

After living in Australia with my girls for 16+ years, we love getting these goodies. Especially like the clearance items.

My items were shipped the same day I placed the order. It was delivered two days later. Can't ask for any more than that!