English Tea Store Reviews 29,475

Have needed to move to decaf tea and prefer black loose teas. English Tea Store carries several decaf black tea blends which are hard to find elsewhere. Appreciate that they're stocked and easy to o... See more

I purchased several different flavors of tea…Candy Cane Burst, Earl Grey Cream, Holiday Winter Spice and Vanilla Cream tea. Each has delivered an enjoyable, enticing experience. Flavors are as promise... See more

Oolong tea is great as well as their selection of other teas. Never a problem with orders. I make tea everyday, let leaves soak for 15 minutes in water, microwave 2 minutes (do not boil), wait 5 min... See more

Fantastic Experiences I shop English Tea Store a few times a year where I grab different Cadbury products and cookies that I discovered when visiting Ireland a few years ago. They are my family's fav... See more

Loved the flavored teas I ordered (blueberry, huckleberry & strawberry) & the Walkers shortbread items. I had also ordered a large bag of organic Darjeeling & there was some kind of problem because i... See more

The items I ordered - 3 different teas and a William Morris “Anthina” teapot - were well packaged and arrived as stated. The Scottish Breakfast, Yunnan, and Rooibos loose leaf teas are excellent. Fres... See more

I have been a customer with the English Tea Store for a few years on now and I am a big fan of their Blood Orange Loose tea and their Peach Apricot Loose Tea. Both brew exceptionally well. The flavo... See more

Several different flavors of loose leaf black tea were purchased. Each flavor (that I have tried) has kept their promise as described. I like knowing I can sit down to a pleasant cup of tea to begin m... See more

Promptly received my order. The products on offer are difficult to source elsewhere. However, you run low on inventory of your best sellers and don’t seem to restock for long intervals. Your outst... See more

I find it very hard to get DECAF tea that tastes good. I have found your English Breakfast decaf to be the best I've ever had. Unfortunately its next to impossible to find in stores in my area, I li... See more

Terrible company. I ordered chocolate both in winter and summer. Paid extra ice and sealed packaging with both occasions chocolate arriving melted. They blamed me for not getting one day delivery and... See more

I love my small teapot. It reminds me of my grandmother who never plunked a teabag in a cup with boiling water. She had different size teapots depending how many cups she was preparing. Thank you. I a... See more

I was not disappointed by this new flavour (Across A Crowded Room). The description intrigued me but the flavour of the actual tea was everything as described but better. I will definitely be ordering... See more

The English Tea Store carries THE BEST mesh tea infuser I've ever used (NO leaves in my tea what so ever) and delicious teas. Their Vanilla Chai is currently my favorite! Their website is a pleasure t... See more

We were so happy with our experience ordering. The goods were fresh, well packed, arrived quite quickly and were fairly priced. We were so happy to find treats available to ship to us which are impos... See more

I tried Blue Suede Shoes tea in Victorian, BC, at the Empress Hotel, bought some to bring back to Idaho with me and ran out. I couldn't get any from the Empress's online store and searched for days to... See more

I've been getting my tea at English Tea Store for a few years now. I realized the tea bags I was buying in a grocery store where not only tasteless, but I was really getting ripped off by how little t... See more

This was a replacement order due to my first purchase of charcoal crackers arrive broken. I am very appreciative that you took the time to replace my order va giving me a credit. Full scale custome... See more

Customer service is terrible. I ordered a Christmas present and was notified one or more items were back ordered. I reached out via email and phone to cancel without response. I finally was able to c... See more

It appears order processing time is 7 business days. We were out of town. I had my family driving over everyday to make certain the order would not sit on our porch overnight. This is our first time o... See more

The sugar bowl came cracked on handle. I returned and waiting for refund. Please immediately refund and let me know. Response to below: I’m tried to contact the customer service emails many, many... See more

Ordered $70 worth of honey sticks. Waited 3 weeks to only receive 2 out of the 10 items I ordered. They took 10 days just to process the order, then Their team made a mistake with my address after spl... See more

Terrible communication!!! One of their products disappeared. I wrote them asking why and never got a response back. A purchase was made and 4 weeks have gone by with no delivery. I wrote them and... See more

Love the products, pricing and service. Please bring back the Scottish Breakfast Tea, tea bags, individually wrapped, in box of 50 (or even 100). Individually wrapped are essential for having in my ba... See more

I cannot stand the feedback spam you jerks keep sending. If you feel that entitled to feedback, it's gonna be bad on principle. Learn to take "no" for an answer. And F you for your arrogance and presu... See more

Avoid this company like the plague. Besides being extremely expensive (that I assumed when I bought it) I was expecting a very high quality. I was sold when I saw an organic premium holiday collectio... See more

The order was filled accurately, and items were received in good condition. It’s helpful to have a US source for British teas and related products. ETS is located in my home state, so I was surpris... See more

The English Tea Store has a wonderful selection of teas, presented in an easy to use web display. I love that you can buy tea in bulk. The turn around time from web ordering to delivery is quick, an... See more

Loved looking through all the items there are to choose from. Ordered tea and other yummy stuff. Ordering was easy and delivery was quicker than I expected. Everything was delicious. I'm impressed and... See more

The English Tea Store has many fantastic teas and herbals (particularly speaking of the hibiscus variety). I found a large selection of incidentals that you cannot get locally. They have a great stock... See more

The offerings are terrific. I only wish the items I want would not sell out so quickly. I enjoy the scone mixes and jams. The Taveners Allsorts are fresh and addictive. I’m a repeat customer enjoying... See more

I placed an order to be delivered before a birthday tea party. The items were delivered 2 days after the party. They're return policy did not allow me to return the items. I was told the shipping poli... See more

When I have ordered from The English Tea Store, I have always received product promptly and in good condition. I appreciate that items are reduced if bought in bulk, for example, when I buy 6 Engl... See more

I was curious because the packaging was different than what I usually receive so I was wondering if it was from an outlet other than English tea stores. But the label was English tea stores so I assum... See more

Exceptionally good customer service. The item was damaged slightly during the shipping process, through no fault of the English Tea Store. They sent a replacement immediately, without any hassle.... See more

I like the diverse selection and competitive pricing available. Once I place an order it is processed quickly and arrives promptly. I am very pleased with the service and extremely happy I stumbled... See more

Always quality products. Website is user friendly. Wide variety of products from tea to accessories, baking mixes,specialty candy and pre-made cakes and puddings. The descriptions of tea flavors is sp... See more

Company canceled order because they were out of stock on one item. First they said, "Order ETSS_38713X was canceled at your request and your payment has been voided." I did not cancel the order, e... See more

Everything we ordered arrived safely and promptly, have been a customer for many years and will be reordering again soon and recommending to others as usual. So very pleased you are available for us... See more

After being unable to source clotted cream locally, I was fortunate to discover the English Tea Store. They offered a reasonably priced product that was shipped promptly. Highly recommended for those... See more

All the jars of jam arrived unbroken and wrapped and packed securely. Free shipping was offered if we purchased so much. Very good jam with berries as the first ingredient and sugar instead of high... See more