SM

Susan McMillan

United Kingdom

Reviews

Review of Openreach

Review of Jigsawremovals

Rated 5 out of 5 stars

Iain and his guys were great

Iain and his guys were great. On time , tidy, mannerly and couldn't do enough to ensure we were happy .
Everything was handled with care and the price was really reasonable
I would definitely use them again

15 January 2026
Unprompted review

Review of MajorMobiles UK

Rated 5 out of 5 stars

First class service …

I ordered a MacBook on the 1st January and have just received it this morning. Brand new, unopened
Would have no problem ordering from again but thank goodness it wasn't delivered by Evri I would never have seen it

5 January 2026
Unprompted review

Review of Openreach

Rated 5 out of 5 stars

Thomas sorted the external fault that…

Thomas sorted the external fault that was affecting my elderly Mum and Dads internet. Thomas reset their box, sorted out the channels and made sure that they could access the TV and all was working before he left. He called me to let me know everything he did. What a lovely thoughtful young guy. A credit to Openreach

12 December 2025
Unprompted review

Review of ao.com

Review of ao.com

Review of ao.com

Review of Superhomegoods

Rated 1 out of 5 stars

As previous reviews total scam

As previous reviews total scam. I ordered a pram £856 and despite trying to contact them nothing back. I paid via PayPal and as soon as I raised a dispute they refunded the money within 30 minutes. I wish I had read the reviews however as they say “If it seems to good to be true.. it usually is”

18 April 2023
Unprompted review

Review of Find My Man and Van

Rated 1 out of 5 stars

My previous review was taken down

My previous review was taken down. I only told the truth. Do not use and
Certainly don’t pay the deposit that you only get £3 back even if you cancel the next day. Substantial amount of admin work required??!! Really?????

1 March 2023

Reply from Find My Man and Van

Dear Susan,

Thank you for your feedback, we are sorry that you are not happy with your experience of our service.

We are surprised you left such a negative review as our cancellation terms and charges are clearly displayed on your booking receipt and our site, so you will have been aware of them before making your cancellation. You will have also had any cancellation costs fully explained to you on the phone.

Charges only apply to confirmed bookings, are fair, and fully in line with cancellation fees across the industry. They reflect the administration time spent reversing the booking, notifying the confirmed service provider and charges applied to payment processing and refunding.

You will have also had the option to postpone your booking and incur no charges.

Should you wish to contact us further on this matter, you may do so by calling our customer service team on 0333 123 0240 and we will be happy to help you.

Many thanks
Jack
Find My Man and Van

Review of Tandem Bank

Rated 5 out of 5 stars

I was having problems transferring…

I was having problems transferring money to the new account but a quick call to them and had it resolved quicklu

9 February 2023

Reply from Tandem Bank

Hi Susan

Thank you for taking the time to leave us with a 5-Star Review! We are sorry to hear about the problem that you were experiencing though we are glad to hear that the Customer Service team were on hand to assist you with this.

If you do require any further assistance, then please don’t hesitate to contact the team on 0203 370 0970 or chat with them in-app, Monday to Friday, from 9am to 5pm and they’ll be happy to help.

Review of Chalkys

Rated 1 out of 5 stars

Avoid at all costs …

I ordered a TShirt for my brothers Xmas however when he tried it on it was too small. When I returned it I was told they couldn’t refund as it had been opened ( I don’t know how you try something on without opening the package). I asked them to return the T-shirt to me as it was no good to them as they wouldn’t be able to sell it again. They are refusing to return it to me. . They write to me “ Unfortunately we are not responsible for the cost of returning an item that has been returned incorrectly” I didn’t return it incorrectly I meant to return it. I have offered to pay them the £3.26 it would cost to send it back to me…I have never experienced customer service so bad.. AVOID AVOID AVOID


Oh so now you are saying it was washed I absolutely refute the allegation that the T-shirt was washed it was kept till I returned it. Can I ask you AGAIN to return the T shirt to me and as advise I will gladly pay the £3.26 it costs to post it back

24 January 2022
Unprompted review

Reply from Chalkys

Hi Susan,

I am very sorry to hear this, I have been in touch with our returns team and unfortunately as you had removed the tags and the item appears to have been washed then this is not eligible for a refund as stated in our return instructions.

I am extremely sorry to hear that you have not had a positive experience with us.

Review of ALA Insurance