MajorMobiles UK Reviews 7,092

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the competitive prices and the fast delivery service. People highlight the efficiency and the smooth process of ordering. Customers are also pleased with the service received and would consider purchasing from this company again. However, some reviewers report ambiguous experiences with the products and the order process. Some consumers mention receiving US versions of products without clear prior notification, though adapters were often provided. A few reviewers report issues with delivery times and communication, while others report problems with their orders, such as receiving the wrong item or a faulty product.

Based on these reviews

Rated 5 out of 5 stars

I have purchased two mobile phones from this company in the past. My current one Samsung note 10 was purchased about three years ago. The service I received when purchasing was excellent, I do... See more

Rated 5 out of 5 stars

Arrived within 2 days even though company said it would be 4 to 6 days. Was slightly nervous about the good price. Computer was brand new with only 2 cycles from factory testing. Yes American version... See more

Rated 5 out of 5 stars

Max contacted me by phone to give me options as the product was out of stock. I was impressed with the efficiency. I purchased an iPad 2025 11" - I was concerned it wouldn't arrive in time for my daug... See more

Rated 5 out of 5 stars

Just purchased the best priced Apple Mac Mini M4 from this company, it was in fact an American unit only found this by the US lead supplied but not a problem at all so 5* from me.

Rated 5 out of 5 stars

Credit where credit is due. First time I purchased from Majormobiles. I was a little dubious about the price of the MacBook Air I bought considering it was about £250 less than anywhere else. I though... See more

Rated 5 out of 5 stars

Genuinely pleased with the fast delivery and service. Having ordered at a relatively affordable and cheap price compared to other sites I was worried but their swift delivery and wonderful service was... See more

Rated 5 out of 5 stars

I ordered a new Samsung mobile phone from Major Mobiles and was seriously impressed with how quickly it arrived – super fast delivery! The phone was exactly as described, brand new and in perfect cond... See more

Rated 5 out of 5 stars

Exceptional, MajorMobiles have always been the same ,they go the extra mile where customer service is concerned. Always have the products in stock and if they haven’t they let you know straight away.... See more

Rated 5 out of 5 stars

We ordered five iPads for our Saturday club. Easy to order. They'd run out of one of the colours, so called to check if another would be acceptable which was fine by us. Delivery was quick and I was a... See more

Rated 5 out of 5 stars

I ordered a MacBook on the 1st January and have just received it this morning. Brand new, unopened Would have no problem ordering from again but thank goodness it wasn't delivered by Evri I would n... See more

Rated 4 out of 5 stars

My new iPad is great and was very reasonably priced, the only downside with the company was the lack of communication.I sent a few emails wondering whether it had been shipped and eventually received... See more

Rated 1 out of 5 stars

This company will never respond to queries. I bought a Macbook Air in November via Onbuy without realising they were a reseller on behalf of majormobiles.com. The device arrived on time and although i... See more

Rated 5 out of 5 stars

Easy website to navigate & order i-pad 10. Price excellent & much lower than competitors. Delivery was very quick & secure. Packaging very good. Additionally a US charger & UK adapter supplied without... See more

Rated 4 out of 5 stars

Great price one of the most competitive around at the time in additon with 2 years warranty made this a great deal. The only thing I found odd is that it came with an american wall plug not UK. They d... See more

Rated 1 out of 5 stars

I would give 0 or minus stars if I could! Absolute cowboy company, DO NOT ORDER. Ordered a MacBook & when it arrived it was a US MacBook, was not advertised & not what I wanted. After about 5 emails &... See more

Rated 5 out of 5 stars

Bought a Samsung Galaxy Tab S9 FE from majormobiles , was a bit dubious about the price, but bought it, delivered in good time and works perfectly, so all in all a great service! Would recommend them!... See more

Rated 5 out of 5 stars

I bought an iPhone from here fair enough they didn’t have the one I wanted as was out of stock but to be honest the one I got instead is better and my granddaughter was really happy with it. So yes t... See more

Rated 5 out of 5 stars

I got a great price from Major Mobiles on a new iPad mini 7. I received email confirmation and proper UK invoice. Fast delivery, well packaged. My experience with Major Mobiles was totally positive.... See more

Rated 1 out of 5 stars

Bought a tablet almost a year ago from major mobiles and under their 2 year guarantee. I requested a fix as it suddenly stopped working. Instead of replying to request form I submitted on their websit... See more

Rated 1 out of 5 stars

took my money instantly, sent me invoice instantly (automated system i think), humours "FAQ" section, confident selling in "ABOUT US" (typical me - if a business is funny, should have just l... See more

Company replied

Rated 1 out of 5 stars

Placed an order on 1st December, only had order confirmation email, did not receive my item. There is no way to contact this company, the number is not working on their website and no one is respond... See more

Company replied

Rated 1 out of 5 stars

We purchased a 9th generation ipad it worked perfectly for 13 months then shut down and wouldnt open. I have emailed several times to the company and phoned so many times I cannot remember! Yesterday... See more

Company replied

Rated 5 out of 5 stars

Major Mobiles offered a great price and the phone arrived safe and sound. Would definitely use them again. Based on my experience, I'd recommend them to anyone.

Rated 1 out of 5 stars

I used Trustpilot to make my decision, only makes sense to review... I purchased directly from the site so they would avoid any 'onbuy' fees. I ordered an 17 pro max, was sent a 17 pro with... See more

Rated 1 out of 5 stars

I have sent 8 emails to this company and also Sent a recorded delivery signed for letter which was received by them but still got no reply, i am locked out of my new mac book and apple require the in... See more

Rated 1 out of 5 stars

Purchased 2 iPads, one is faulty, does not charge. Contacted majormobiles by email and their contact form but no reply. It appears that they are only interested in the sale then turn their backs. 2 ye... See more

Company replied

Rated 2 out of 5 stars

So far I’ve ordered my product iPhone 16 had no updated still stuck on status of unfulfilled can major mobile get back to me as you took my money but not sent my order out yet been a week so far.

Rated 1 out of 5 stars

I placed an order for a phone with the understanding that the delivery window was 2-4 working days, as stated at the time of purchase. The phone was urgently needed to replace my damaged device, whi... See more

Rated 5 out of 5 stars

Ordered at 10am on a Friday, arrived the next day. Excellent service and the best price I could find. I've used them twice now and had impeccable service both times.

Rated 1 out of 5 stars

Ordered a phone on the 21st november and still hasn't arrived. None of the contact numbers don't work so I can't even speak to anyone about my order and check it is on its way. Can't track my order al... See more

Company replied

Rated 2 out of 5 stars

Eventually got my Apple MacBook but I was sure I had clicked on standard delivery. I surprised to see at checkout that £12 was added for priority service but I hadn’t tapped on that and couldn’t ch... See more

Rated 5 out of 5 stars

Excellent price, quick delivery of an iPad. Web site kept me informed on progress. Slick operation👍

Rated 5 out of 5 stars

Very pleased with purchase. Extremely smooth process with regular updates as regards delivery. Exactly as described on website...Have made past purchases and never been disappointed...Thank you MajorM... See more

Rated 3 out of 5 stars

Good value/price but delivery was delayed for over a week.couldn’t phone the customer services number as it has been disconnected. I did manage to contact them via email and their response was

Rated 1 out of 5 stars

Never received the item of an Ipad. Managed to speak to someone once who said they'll ring back. They have ignored all calls and emails. Wouldn't touch them at all. No customer service and couldn't... See more

Rated 5 out of 5 stars

Apple air pad 11 inch M3 over £100 cheaper than anywhere else I had seen, and delivered within a week!

Rated 5 out of 5 stars

They're the best to use for your next phone. Unbeatable prices and amazing quick delivery. Trustworthy - this is my second time buying through the site

Rated 1 out of 5 stars

I would give no stars at all but that’s not possible. I was disappointed with the poor communication from this seller. I saw an iPhone 16e on Black Friday sale. I bought it via OnBuy and received an e... See more

Rated 5 out of 5 stars

Fantastic company; my go-to for my last two iPads. Great service, fantastic prices and swift delivery. Very happy.

Rated 1 out of 5 stars

I purchased an iPhone from MajorMobiles via onbuy. It arrived last week it is clearly a phone that is supposed to look like an iPhone but is a complete counterfeit. The phone will not turn on.... See more

Company replied

Rated 5 out of 5 stars

Pleased with the service from Major Mobiles. Ordered an ipad which arrived after a few days. The price I paid was good and getting a 2 year warranty as well. Would definitely use M M. again.

Rated 5 out of 5 stars

everything is fine, only I ordered fast delivery and paid for it, but the goods arrived on time as usual delivery😐

Rated 1 out of 5 stars

I didnt recieve my mobile phone till now I ordered it 2 weeks before Still i didnt recieved it please kindly do something and please send my mobile phone as soon as possible

Company replied

Rated 4 out of 5 stars

Finding the iPad I wanted at a reasonable price and having it delivered free within the given time. Excellent price and swift delivery with good courier company.

Rated 5 out of 5 stars

Good price, rapid delivery and everything as described, what's not to love?

Rated 1 out of 5 stars

I wouldn’t even give 1 star if I could. I bought an IPhone 15 and it was showing as in stock. This was about 3-4 weeks ago. I was then contacted a few days later saying it wasn’t in stock and that it... See more

Rated 5 out of 5 stars

Really good company to deal with arrived promptly as advertised. Have used the company before and will do so again


Company details

  1. #175 of 196 best companies in Electronics store

Written by the company

Major Mobiles UK is a Leading Supplier of Unlocked Mobile Phones, Tablets, Laptops, Smart Watches, Audio and a lot more tech. At MajorMobiles.com We offer Fast & Free Shipping and all our products are backed with a 2 year warranty. Customer satisfaction is our #1 Priority!


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Wonderful overall

Genuinely pleased with the fast delivery and service. Having ordered at a relatively affordable and cheap price compared to other sites I was worried but their swift delivery and wonderful service was above and beyond. Would buy again !!

30 January 2026
Rated 1 out of 5 stars

Unacceptable Delay and Poor Customer Service

I placed an order for a phone with the understanding that the delivery window was 2-4 working days, as stated at the time of purchase. The phone was urgently needed to replace my damaged device, which is critical for both my work and communication with my child’s school.
It has now been almost 10 days since my order, and there has been no update or response from the company despite my attempts to get in touch. The lack of communication is completely unacceptable.
I have requested the immediate cancellation of my order and expect an urgent response. This situation is extremely frustrating, and I demand a prompt resolution.

28 January 2026
Rated 1 out of 5 stars

No customer service, no item

I used Trustpilot to make my decision, only makes sense to review...

I purchased directly from the site so they would avoid any 'onbuy' fees. I ordered an 17 pro max, was sent a 17 pro within 24 hours.

when it arrived I opened the package and realised it's incorrect, took 1 week of back and forth emails and a third company to send a QR code to return. it took 2 weeks to return the iphone. I chased every day after I had confirmation they received it when will my new phone arrive... just ignored.

I opened a claim with Klarna and they quickly refunded the whole purchase.

Crazy experience as they had to simply just resend another device, they have 1 email where no one replies... we're a family who purchase a lot of tech, and thought I'd found a great alternative store. Once completed I was going to get and ipad and mac for my bday in March.

anyways cannot trust.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service. Buy through them at your own risk!

This company will never respond to queries. I bought a Macbook Air in November via Onbuy without realising they were a reseller on behalf of majormobiles.com. The device arrived on time and although it was a US configured machine - which wasn't clear on purchase, I was satisfied. The problem is my son locked himself out of the macbook and Apple require original proof of purchase. This has to come from majormobiles and they are impossible to contact. They don't answer emails or requests through their contact form. They basically don't bother with even the basic customer service. I would apply a serious warning to doing business with them. It's not worth it.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

I have sent 8 emails to this company…

I have sent 8 emails to this company and also Sent a recorded delivery signed for letter which was received by them but still got no reply, i am locked out of my new mac book and apple require the invoice with the serial number on it to unlock the device for me, I keep on sending in the emails and getting no reply what so ever the phone number to ring them doesn’t even. Work, I live two hours away from them so it’s not as easy to jump in a car and drive to them, can someone please reach out to me so I can get this sorted
I have now raised a complaint through trading standards who will get to the bottom of this

15 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS DO NOT ORDER!!!

I would give 0 or minus stars if I could! Absolute cowboy company, DO NOT ORDER. Ordered a MacBook & when it arrived it was a US MacBook, was not advertised & not what I wanted. After about 5 emails & threatening to open a dispute with my credit card provider they eventually replied & agreed to a return. The laptop has been back with them almost a week, no email to acknowledge return or info on refund. Took me another 4 emails plus further threats of opening a dispute for them to actually reply. Even then there was not even a hint of apology just “send us the tracking” (which I already had done in previous emails). Still no reply, still no refund. Will be disputing with my credit card provider & reporting to trading standards. All these positive reviews must be fake. Absolute scammers DO NOT ORDER!

5 January 2026
Unprompted review
Rated 5 out of 5 stars

MacBook Air

Arrived within 2 days even though company said it would be 4 to 6 days. Was slightly nervous about the good price. Computer was brand new with only 2 cycles from factory testing. Yes American version with plug adapter. Easily swapped power adapter but wish it had been specified as US version as pound sign not on keyboard and awkward for invoices etc. all in all a great buy and good service.

5 January 2026
Rated 4 out of 5 stars

Great deal with 2 years warranry

Great price one of the most competitive around at the time in additon with 2 years warranty made this a great deal. The only thing I found odd is that it came with an american wall plug not UK. They did throw in a USA to UK adapter but i felt this should have been in the description.

27 December 2025
Rated 1 out of 5 stars

Major Mobiles more like Major Scam 😂😂.

I have placed my order yesterday for a MacBook Air via OnBuy and I have tried to contact the seller via OnBuy messages and emails to no avail. OnBuy says on their website that the MacBook should be arriving on the 9th of Jan but I haven’t received a tracking number at all. Getting in contact with the seller is like running into a brick wall. I wanted to ensure that the MacBook was brand new and it came with a uk adapter and the colour was correct and also there was an incorrect letter on the shipping address which I provided to OnBuy which I tried to contact the seller to change for me as well. I am currently waiting and hoping to see if it will arrive tomorrow or not. I managed to jump through loads of hurdles to finally get in contact with MajorMobiles Fufilment company which they did tell me that they would pass my details along but they couldn’t give me any concrete information either. The question is now when will my order arrive and have I been scammed?

UPDATE!!!!! - After much persistence with the fulfilment team, they managed to get the message across, and I was told by the fulfilment team that they’ve cancelled my order. Couple hours later I received an email from OnBuy saying the orders been cancelled, with no information why. This company are a bunch of scammers I’ll be honest. Don’t order and please don’t listen to these fake reviews that are all positive it’s a major scam.

7 January 2026
Unprompted review

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