United Kingdom
Review of B&Q
Ordered a kitchen through the design team to ensure we didn’t miss anything we needed. Used the finance option to spread the cost. Kitchen was then fitted and we had over £1000 of items surplus. If more accuracy was used we may have a cheaper monthly payment? It has been refunded however as finance option used it will reduce the term of the borrowing.
Review of MG Building Maintenance
MG have been brilliant! Very quick on producing a full quotation and started work very quickly for us. MG are in the process of renovating our entire home. The team have provided updates, given options and solutions to problems that have arose and kept us informed along the way. They are very thorough and their standards have been very high in the work carried out so far. Really love the husband/wife team set up. It is refreshing to find a building firm with such great ethics!
Reply from MG Building Maintenance
Hi Katie, thankyou for this review its much appreciated and we are very pleased that our focus on customer satisfaction is well and truly shown. We look forward to seeing the completed renovation.
Review of Totally Wicked
Have been a customer for years, on the occasions I have contacted them they have been really helpful. Great products and service!
Review of Octopus Energy
Extremely noisy call centre, had to really concentrate to listen to conversation.
Reply from Octopus Energy
Dear Katie,
Thank you for taking the time to share your experience with us on Trustpilot. We genuinely apologise for the extremely noisy call centre environment you encountered during your recent conversation, which made it difficult for you to concentrate and follow the discussion.
We understand that a clear and professional line of communication is absolutely essential, and it is frustrating when external noise interferes with important interactions. This is certainly not the standard we aim to provide.
We sincerely apologise for the distracting background noise. As our call centre environment consists of many other agents simultaneously handling calls with customers, unfortunately, some level of noise can sometimes be audible. We are truly sorry this impacted your ability to listen clearly.
We want to ensure your next interaction is smoother. As an alternative, we do have an email option available at [email protected] , which allows for a quieter and more detailed way to handle your inquiry. We encourage you to use this method if you wish to avoid the busy phone environment.
If you would like to provide any further details about the date or time of your call, please feel free to contact us directly on the email address we have emailed you from , and I will be happy to help you.
Thank you again for bringing this to our attention. Your feedback is vital in helping us enhance the quality of our service.
Sincerely,
Abigail
Team Leader
Review of Allianz Insurance
Very easy and straight forward and £100 cheaper than my existing provider!
Review of Patisserie Valerie
Very easy to make order online and delivery was nice and early on day of arrival. Cake was very delicious!
Reply from Patisserie Valerie
Hello Katie! Thank you so much for the positive review. We are glad to hear that the order was delivered on time and you enjoyed the cake. We look forward to your next order! Many thanks! - JE
Review of East Coast Fencing
Made an initial enquiry prior to ordering and very quick and helpful response! Delivered yesterday and very pleased with quality!
Review of Specsavers
I visited as my glasses kept slipping. I felt a bit of an inconvenience which is very disappointing as my initial visit was very good. I wouldn’t recommend going in on a Sunday!
Reply from Specsavers
Hello Katie, we'd really like to look into your experience you had at your store. Please can you send us a private message via Facebook, Twitter or Instagram so that we can take a few details from you?
Review of Mobile Phones Direct Ltd
It’s the first time I have purchased a phone online and it was so easy and straightforward! I had my phone the next day delivered by courier. Highly recommend this company!
Review of KD Home and Garden
Great customer service! I made an order which I had to return due to my own error! Customer service was very quick to respond and helpful!
Reply from KD Home and Garden
Thank you for your feedback Katie, we look forward to shopping with us again.
Review of Petplan
Brilliant as usual! Been with Petplan for a number of years and have recently made a claim which took less than a week to process and pay out. Great service yet again!
Review of Premier Jobs UK
I highly rate Premier Jobs and more importantly Adrian! Very professional, friendly and supportive throughout the process of securing my new opportunity! Great guy!
Reply from Premier Jobs UK
Hi Katie,
Many thanks for your review. I wholeheartedly agree with your comments and delighted you received an excellent experience from Adrian
Best wishes
Ryan Venner
Director of Premier Jobs UK
Review of Cash4gold-now
Very simple and efficient service. Just a day from sending jewellery to receiving offer and money being transferred to account. Values very professional and friendly, would recommend!
Review of Beyond
Very straight forward process and great advice!
Review of Out & Out
Great furniture but was not made aware that there would be several weeks delay on receiving product. Was made aware that I would receive updates but they stopped and I had to chase in the end.
Review of Superdry
Quick easy order online and delivery, would use again!
Reply from Superdry
Good Afternoon,
Thank you for leaving such a positive review! Hope you enjoy your Superdry products!
Kind Regards,
Superdry Care.
Review of Purplebricks
Extremely happy with the service provided by Wendy Mison, my local Purple bricks agent! Very professional and nothing ever a problem regardless of the time of day! Have dealt with a number of local estates in my area which I must say are diabolical to say the least, so cannot rate Wendy enough! Fantastic! Asset to Purple Bricks!
