I’ve made several click & collect orders from B&Q Harrow. I’m always greeted by friendly staff but there’s one exceptional staff member who always severs me. He’s always polite & helpful & very kn... See more

Bought some cement and building sand from B&Q Dover. Decent store, well stocked, friendly staff and no trouble finding items, especially with aisle locations listed next to the product on the website... See more

Awful experience, cancelled order two days after it was supposed to arrive and hadnt, told refund was being processed. Two days later it was dumped in the alley next to my house in the pouring rai... See more

The in store B&Q experience was good. Then it fell apart. We ordered in September materials for a bath room renovation. Each element came separately with some arriving in weeks, some turning up in Jan... See more

BNQ wall tiles fitted professionally by a guy whos been tiling for 30 years started cracking after a week. Told BNQ who after escalating to their "QC" department told me sorry, you must have fitted t... See more

Do not order anything online. Everything is from third party suppliers & when the supplier cancels the order, B&Q do not refund unless contacted 100 times. They have different systems so if somethi... See more

We ordered work tops.cupboard doors given date got a call about times however we were going out somewhere that afternoon they said would do what they could the morning of delivery got a call can... See more

B&Q Towerfields Huntingdon. A big thank you to Kathryn and Matt who went above and beyond to resolve a gas cylinder problem. They searched through all returned canisters to find a missing regulator... See more

Trouble with ordering big items with B&Q is most are sold on their market place, independent sellers. Brought a vanity unit and had to change it 3 times as damaged. 3rd time it arrived with the box i... See more

I complained about B&Q Fleets Ln, Fleetsbridge, Poole BH15 3BN and the amount of fly tipping and general rubbish in their carpark a few weeks ago. I got an email reply back saying they were looking in... See more

Found what I needed, buying Calex decorative light bulbs for the concrete minimal base lamps that BaQ also sell. V reasonable although some bases have slightly squint light fitting so worth checking t... See more

1059548747 This is my order number. Ordered 24th Jan for 29th Jan delivery. Turns out you aren’t ordering from B&Q, just some rubbish company that hides behind their name. Plants never turned up, no p... See more

Bought a bath panel that didn’t withstand being splashed with water. Totally disintegrated within 3 months of normal use. Customer service in store rude and dismissive. Told us that a bank statement w... See more

Excellent service. Easy, no quibble, long returns - very important for diy because you cannot be sure when/if the job can get scheduled - either you don't get the time you planned yourself or the cont... See more

Information about the delivery was precise and gave me tijme enough to organize my schedul around it. The delivery guy contacted me one hour prior the arrival to confirm their ETA. Once inside they ki... See more

We couldn’t find the wallpaper we were looking for. I approached a gentleman on the paint counter to potentially find an appropriate staff member. He was extremely helpful offering his services to tra... See more

Although the Beckton branch had a good range of stock available, this was rendered irrelevant as there were zero trolleys available to allow any shopping to take place. Did raise this with the staff... See more

Appalling service. Tried to return damaged goods bought from 3rd party via B&Q. B&Q didn't want to take responsibility even though they were the contracting party. 3rd party failed to arrange collecti... See more

Ordered a kitchen through the design team to ensure we didn’t miss anything we needed. Used the finance option to spread the cost. Kitchen was then fitted and we had over £1000 of items surplus. If mo... See more

The one star is for the suppliers choice of courier. DX Express were awful, again. I will check what courier is being used going forward. Whatever cost saving made is lost with three days of being me... See more

Upgraded our utility room with nice doors bought in the sale so thought we'd spruce up the worktop and kickboard to finish the job. Had a look in the store at some worktops we liked and when ordering... See more

Not sold from B&Q but ships direct from another supplier. Delivery slip shows supplier as UK Planet Tools and the item is £10 cheaper on their website than the B&Q price. TOUGH MASTER Electric Garden... See more

B&Q is my local go to store for all things DIY. A great range of product choice at reasonable prices, I always shop around to check prices and the vast majority of the time they have the best deals. I... See more

You really should consider who you use as a delivery partner. We were informed the parcel had been received at the delivery depot and would be delivered the next day. Having waited in all day, I re... See more

Ordered paint. Delivery 2 days. No update or delivery. Called Customer Services. Said they’d call Erdington Branch and provide me with an update. Day 6 no delivery. Called again. No update could be pr... See more

The use of Partner companies who are not up to scratch should be constantly reviewed. I have (unfortunately) dealt with Fixings Direct through the B&Q website. Apparently, even though my payment goes... See more

Do not shop with B&Q online! It is an awful experience. Customer service is non existent, the call centre can not help. Trying to get an invoice for the total payment amount will not happen they will... See more

Shocking customer service from picking up a click and collect kitchen to making a complaint- the whole service was a shambles. When picking up the flat packed kitchen at click and collect staff were r... See more

B&Q has always been my first step go to store for all of my wants and needs pertaining to home improvements, DIY and garden tools and accessories. B&Q's vast size enables the stocking of a wide v... See more

I ordered a fridge freezer unit and doors. It never arrived, I contacted B & Q, they said how sorry they were and put the order through again. That's another 10 days waiting for delivery, due 3-2-26... See more

Worst place to buy any item as they never have anything in store and always arrange from third party and third party always never deliver it on time. Order placed on the day mentioned it will arrive... See more

Dreadful! Xmas tree delivery due over 24 hours ago, still hasn’t arrived. No updates or explanation provided, impossible to speak to anyone who can help. Should have known better as we had exactly the... See more

I have just had a fitted wardrobe from B&Q. I will start by saying the in-store design consultant and the fitter were both excellent. However, I was less than impressed by the delivery process. T... See more

Fantastic customer service this week 2 appointments and telephone calls , very helpful staff and friendly. Went in for kitchen design, lovely young man ,Trafford was very helpful and good advice g... See more

Ordered a TV from B&Q with delivery promised by today for my son’s birthday. The delivery date was changed at the last minute. Customer service admitted it should arrive today but said they couldn’t h... See more

Tony at B&Q Netherfields was absolutely outstanding. I honestly don’t think I’ve ever had customer service this good. He was incredibly helpful from start to finish, went above and beyond to make sure... See more

Kitchen delivery due today between 2 & 5. Advised that it is quite a narrow street so they rang this morning and said they would deliver it in a van could we accept it in 1 hours time. I agreed and 1... See more

Perth branch staff are moody and unhelpful there’s one guy who’s a retired school teacher he is amazing. The B&Q club card is a joke I think it’s just so they can sell on your details to third parties... See more

Never buy a sofa from B & Q, ever!! I ordered this Milano 3 Seater L Shape Pullout Sofa Bed. After three month of usage the springs are felt and metals are felt and not able to use it, I tried cont... See more

Be warned! Do your research before buying any products from their marketplace. I purchased a table from IH Design which was chipped all over and generally poorly made with the glue showing where piece... See more

I was in your B&Q yesterday, 28 January. I was looking for some bolt head screws. After a sale, assistance arrived, and I happened to see loose screws all over the floor. Being an old gentleman a... See more

My delivery today was on time. Driver called prior to arrival. They unloaded my order & were happy to leave it in my desired location. They went above & beyond by assisting with assembly. These two gu... See more

Absolutely useless, trying to get a refund for a delivery that didn’t happen. Told that DIY.com cannot organise a refund - have to wait for “the store” to contact me. Operative clearly reading from a... See more

I recently visited the B&Q Darnley store to plan a kitchen and received exceptional service. On 29th Jan, Katie helped us with our kitchen doors and cabinets. She was incredibly efficient, intellige... See more

I ordered 3 items for delivery, Laminate flooring and door threshold within a few days Thank you However the underlay didn’t, As you are aware you cannot lay the laminate without the underlay ☹️... See more

After popping into my local B&Q, Bugsby Way, SE10, I was promptly served by a member of staff. She was a young lady, called Bayleigh. I had quite a few questions to ask her and somewhat surpr... See more

B & Q rubbish service Ordered from B & Q but it was actually a 3rd party supplier. Trying to get any help was a waste of time. Rang customer service but was told I should have read about it being a 3... See more