Claire Balmer

The train service was good but I was given incorrect information via e-mail, app & website informing me that the train I intended to catch had been cancelled. I therefore bought another ticket for a train on a different line (which is not refundable) only to find my original journey had NOT been cancelled. I have therefore wasted £40 due to relying on incorrect information from GWR/Trainline.

Great communication and nice, substantial products. Gifts that I’m sure will go down well.

Lovely dahlia garden support, arrived quickly

Good price & everything looks fine. The box the power brick was in was a bit battered although it was packaged well. Unfortunately let down by the Parcelforce 48hr service which meant the recipient didn’t receive their birthday gift in time.

Easy to navigate website, quick & careful delivery.

Good price and arrived promptly

Pretty & comfortable cottage by the sea with a dedicated parking space! Very well appointed & only a 5 minute walk to Walmer beach.

Quick, easy & responsive ordering and (unfortunately) return

Quick, friendly response & accurate information about delivery

Easy process (click & collect) and lovely product

Quick service, good quality

Good quality product & reasonably priced. Lots of types & sizes of wood to choose from.

Quick delivery, lovely jumper, good price :-)

I didn’t see the flowers but the recipient was pleased. They arrived very quickly.

Good quality & unique seeds, friendly & prompt service, beautifully produced packaging, eco & cooperative credentials - what’s not to like? I’ll certainly keep using & recommending Real Seeds! Thank you :-)

I ordered a coat which was nice but (despite sizing down on reviewers’ advice) it was too big.
However, I had to pay more than £5 to return it. And I STILL haven’t had my money back!
About a year ago I had to return a dress that was torn at my expense too. These hidden & significant costs make shopping at Mistral unmanageable & unrealistic.

Easy, online process.