ST

Steve

United Kingdom

Reviews

Review of foodiesfestival.com

Review of Shawbrook


Rated 1 out of 5 stars

Sorry not great

Sorry not great. Got sent an e-mail asking me to log in and read my messages but when I did nothing there and all the documents over the last few years also disappeared. Please get your web site sorted.

24 September 2022
Unprompted review

Review of The Telegraph


Rated 1 out of 5 stars

Subscribers - Now No Competitions

Subscribers now cannot enter the competitions due to a "technical error" Phoned now three times during a ten day period and still not fixed. Appalling service, take your money but do not provide the service.

Update. The web site has now been fixed. Thanks. The power of Trustpilot???

22 September 2022
Unprompted review

Review of Argos


Rated 1 out of 5 stars

Do not buy any large goods from Argos if you have to make a claim from your insurers

Do not buy any large goods from Argos as their e-mail receipt will not be accepted by insurers. We have put in a claim to our insurers for white goods and they have asked for proof of purchase. However, they will not accept the e-mail receipt as proof as it could have been altered. Argos do not provide other receipts other than the e-mail so we are in a position of having a £300 claim potentially rejected.

PLEASE SEE RESPONSE FROM ARGOS BELOW.
This is a joke as have tried to message them on Facebook but because of the questions they ask it keeps sending me round in circles and asking for the same information numerous times. You cannot message them if your query is not about faulty goods or goods that have not been received. Please can we have a customer services number that I can phone and not the usual one as tried that yesterday and was told that they cannot help. I need to speak to someone that CAN help.
UPDATE

Despite giving them all the information they requested via their Facebook page no response received. I also e-mailed their Customer Services and guess what again no response. Saintsbury's should be ashamed. What a dreadful company.

15 February 2022
Unprompted review

Reply from Argos

Hi there, thank you for taking the time to leave a review. I am sorry for the experience you've had. If you still need help with this, you're more than welcome to message us on Facebook or Twitter so we can take a look into this for you. Please send over:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.

https://www.facebook.com/argos/
https://twitter.com/ArgosHelpers

Thanks Tracey

Review of Wickes


Rated 1 out of 5 stars

DO NOT BUY A DESIGN BATHROOM

Wickes designed and installed a bathroom for us a couple of years ago. It cost over £4K but over Christmas the hinge on the toilet seat broke. However the model of toilet they sold us is no longer stocked and to quote them "Unfortunately, this items is not longer available and we do not have any spare parts, Nor are we able to source any from the supplier." We have looked everywhere but the hinges cannot be purchased anywhere and the toilet seat is of such a deign there is no replacement so we will end up having to replace the complete toilet. What a shambles of a company so please be aware DO NOT purchase any bathroom from Wickes as you might be in the same position as us and despite an outlay of £4k might have to find more money to replace their units.

I have just noted the reply from Wickes does not get me one inch forward, they supply goods, install them and then NO aftersales service and the purchaser is left having to buy new fixtures. I repeat DO NOT BUY FROM WICKES BATHROOM FIXTURES. You will end up having to replace them entirely all for the cost of a £15 hinge which they should ensure they stock.

30 December 2021
Unprompted review

Reply from Wickes

Hi Steve, Thank you so much for taking the time to leave your review. I am very sorry to hear that the hinge on your toilet has broken and we have not been able to source any for you due to this being discontinued. I will make sure to pass your review onto the relevant department. - AF

Review of Utility Point


Rated 1 out of 5 stars

Web Site down

What is the point of Utility Point (or its administrators) asking us to enter details of our meter readings when the Utility Point web site is not working and you CANNOT log in

23 September 2021
Unprompted review

Review of Utility Point


Rated 1 out of 5 stars

Higher Direct Debit payments being taken and no refund

Beware this firm takes a higher direct debit from your account and does not refund the excess. Utility Point took £60 plus more from my direct debit that they should have. I phoned them to tell them they had taken more money that what was agreed, they accepted that it was their fault that they had taken too much money from my account and would refund it within 10 days. They apologised and said yes it was their mistake. I phoned them on numerous occasions to check that they were refunding me the difference within ten days. Each time they said yes. Well guess what ten working days have now gone by and no refund into my bank account. I then phoned and they said it would now be another ten working days (making 20 plus working days) before I got my money back which they had "stolen" from my account. I said that I wanted to speak to someone higher up. They assured me a manager would phone, guess what no phone call.

My only conclusion to all this is that they are having real financial problems so perhaps this is another energy firm shortly going into liquidation. You have been warned.

Just seen their standard reply below to criticism but they have all my details already and despite promises to phone no phone call received.

UPDATE
Despite me sending privately to them my e-mail and phone number nobody has been in contact. I have now contacted my bank and they are taking it up via the Direct Debit Guarantee Scheme

20 August 2021
Unprompted review

Reply from Utility Point

Hi Steve,

We are sorry to hear that Utility Point have fallen short of your expectations and that you have not received the level of service you had expected. Utility Point strive to deliver a high level of service and its always disappointing to hear of any of our customers being dissatisfied with the level of service they have received from us.

Please kindly provide your account details and a member of our team will contact you shortly to assist you further.

Thank you
Utility Point Team

Review of Suttons


Rated 1 out of 5 stars

Taken money but no goods

Got an e-mail saying my dahlias were in stock so ordered them. Took my money but now say out of stock. E-mailed five times to ask when they would be available. No response but have still got my money and no goods. Why cannot they respond to E-mails?

24 April 2020
Unprompted review

Review of Robert Dyas


Rated 1 out of 5 stars

Beware before you part with your money

Ordered a lawn mower two weeks and should have been delivered yesterday but got an e-mail now to state that they are out of stock. Their web site still says they are available. So they have had my money for two weeks but no goods. Beware that if you part with your money they may not have the goods and their on-line chat is incredibly poor as they never seem to respond

22 April 2020
Unprompted review