Debbie Bee

Thank you for your feedback, and we're really sorry to hear about your experience. We completely understand how frustrating it must be to wait this long for your certificate, especially when it's needed for a job opportunity.

Normally, you would need to contact the college directly regarding this. However, given the circumstances, if you haven’t already spoken to someone, please send us an email at [email protected] with your details. We’ll be happy to contact the college on your behalf and chase this up for you. We understand how important this is and would really like the chance to help get it sorted as soon as possible.

This isn’t the level of service we aim to provide, and we appreciate you taking the time to bring it to our attention.

We're very happy that we could impress you so much and we're grateful for you sharing this, should you ever need any further assistance from us, please don't hesitate to reach out and let us know. Many thanks.

Dear Debbie,

Please contact our Customer Care Team by using the following link:

https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

Hello, I'm sorry I can't give you 100% satisfaction.

For the situation you mentioned, it generally does not happen. According to our return process, once you return the shoes to the address we provided, the refund will be returned to your original account through the original method after we receive the shoes. There is no situation where we intentionally did not refund. Perhaps there were some misunderstandings in our communication, you can contact our customer service, and we are willing to answer your questions.

Stunahome has a complete return process. Unsatisfied products can be returned, exchanged, or refunded.Our customer service will send you the return address, but we also need your cooperation.

We apologize again for your poor shopping experience and will make improvements based on your suggestions. If you have any other questions, please contact our customer service [email protected] Thank you for your understanding!

Hi Debbie,

I want to express my heartfelt gratitude for taking the time to share your experience with us. It deeply saddens me to learn that you are no longer with us due to the wait for a Meter Exchange. Our utmost priority is to ensure that our customers never feel disappointed, and I am truly sorry for any inconvenience this may have caused you during this difficult time.

Thank you once again for sharing your thoughts with us.

Thanks and take care,
Megan

Hello Debbie,
Thank you for bringing this matter to my attention.
I apologise for the inconvenience caused by dispatching the incorrect item. Please accept my sincere apologies.
To resolve the issue, we have processed a full refund for you, and there is no need for you to return the item.
I hope this resolution satisfies your complaint.
Kind regards
Chemist4U
.

Good evening, I sincerely apologise that there were issues surrounding your recent delivery. It seems there were issues with our courier finding your address and this is why the items were delayed. If you did want to return the other items for a refund I would be happy to process this for you.
Regards Mikki from Zoro.

Hi Debbie,
I can see that you ordered a Gledhill Replacyl stainless steel vented cylinder - with an indirect connection (114 litres).
Gledhill send out cylinders directly from their warehouse with free delivery. When a customer orders the wrong item and wishes to simply return it, they charge a 20% stocking fee which is stated very clearly in the terms and conditions. The re-stocking fee that Gledhill asked you to pay worked out as £32.58 which considering the expense of delivery and collection really isn't unjust.
I understand that the cylinders are technically complex items and that after several emails and phone calls to determine what the extra connection was for, you decided that you thought that the description was not clear enough on our website and wanted to return the item. When a customer pays through Paypal and starts a dispute we cannot process a refund. You were forwarded the email from Paypal reiterating why we asked you to cancel the open dispute as Paypal automatically refund via their system, not ours and a refund simply cannot be processed. I'm not too sure why you have stated that this is rubbish as you did cancel the dispute as requested, and we have refunded you. We even asked Gledhill to waive the 20% re-stocking fee which they have done.

Our customer service team have been in constant contact with you and really made a lot of effort to help you - so the negative feedback is really quite unwarranted.