Dave Magee was an inspiration. His delivery, style and passion for helping others gave me and a few others the confidence to stay motivated as a level 3 course can sometimes be a challenge. I feel I a... See more
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Very impressed with the service I received. I contacted The Aim Group as I had a few questions about a course I was interested in. They were very professional and very informative. I decided to go... See more
Company replied
Today I had the best customer service I have ever experienced. Lewis replied to my email and resolved my problem all within 3 minutes of me clicking send! They then went above and beyond by keeping me... See more
Company replied
Read the small print, it's been 13 weeks since I finished the course and still no certificate. Apparently you can wait up to 12 weeks to get one. And when it still hasn't arrived by the 12 weeks you w... See more
Company replied
Company details
Written by the company
The AIM Group specialise in providing training opportunities to help individuals reach their full potential. We are committed to supporting learners at every stage, offering courses that inspire growth and build confidence. By working with a wide network of colleges and registered training providers across the country, we bring a broad range of high-quality courses straight to your fingertips, making learning more accessible than ever.
Contact info
Suite 3, The Hamilton Centre Widford Industrial Estate Rodney Way, CM1 3BY, Chelmsford, United Kingdom
- 0203 900 3091
- [email protected]
- theaimgroup.co.uk
4.5
Excellent
50 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Dave Magee was an inspiration
Dave Magee was an inspiration. His delivery, style and passion for helping others gave me and a few others the confidence to stay motivated as a level 3 course can sometimes be a challenge. I feel I am ready to step into a Telecoms role and looking forward to starting a career in Telecoms.
11 February 2026
Unprompted review
Very impressed with the service
Very impressed with the service I received.
I contacted The Aim Group as I had a few questions about a course I was interested in. They were very professional and very informative. I decided to go ahead with the course and had a few problems with the enrolment forms. I contacted Emma on a few occasions and she was so super helpful and helped me resolve the issues. I would highly recommend The Aim Group!
28 January 2026
Unprompted review
Reply from The AIM Group
Hi Nicola,
Thank you for your recommendation and for sharing such detailed feedback. It’s great to hear that your initial questions were answered clearly and professionally, helping you feel confident in choosing to move forward with the course.
We’re especially pleased to hear that Emma was able to support you when you experienced difficulties with the enrolment forms. Taking the time to resolve issues and make the process as smooth as possible is very important to us, and your comments will be shared with her.
We really appreciate your kind words and recommendation. If you need any further help at any point, our team is always here to support you.
Many thanks,
The AIM Group
Fantastic Customer Service
Today I had the best customer service I have ever experienced. Lewis replied to my email and resolved my problem all within 3 minutes of me clicking send! They then went above and beyond by keeping me updated with my enrolment process. Couldn't ask for more. 10/10
10 December 2025
Unprompted review
Reply from The AIM Group
Hi Shane,
Thank you for taking the time to share such positive feedback. We’re delighted to hear that you had such a strong experience with our customer service and that your query was resolved so quickly.
It’s great to know that Lewis was able to respond promptly, resolve the issue within minutes, and keep you updated throughout your enrolment. Going above and beyond to support learners and keep communication clear is something we always strive for, and we’ll be sure to pass your comments on to Lewis.
If you need any further support or have any questions as you progress, please don’t hesitate to get in touch.
Many thanks,
The AIM Group
Very nice
Very nice, professional, friendly and respectful.Anne,Emma and Kimberly solved my problem and helped me to enrol the course that I wanted.
Thank you very much
10 December 2025
Unprompted review
Reply from The AIM Group
Hi Taghreed,
Thank you for your kind feedback. We’re really pleased to hear that you had such a positive experience and that Anne, Emma, and Kimberley were professional, friendly, and respectful while helping you enrol on the course you wanted. Supporting learners clearly and efficiently is very important to us, so we’ll be sure to pass your comments on to the team.
If you need any further support at any stage, please don’t hesitate to get in touch.
Many thanks,
The AIM Group
Positive experience
Really surprised at how quickly I was contacted. I had quite a few questions and Kim was friendly, knowledgeable and helpful. The amount of free courses is impressive and so far I have found the process of enrollment to be very easy and have felt supported throughout.
3 November 2025
Unprompted review
Reply from The AIM Group
Thank you so much for your lovely feedback! We’re delighted to hear that Kim was able to support you so quickly and that you’ve found the enrolment process smooth and straightforward.
We’re proud to offer such a wide range of free courses and are thrilled you’re making the most of them. Your kind words mean a lot to our team — we’re here to help you every step of the way on your learning journey!
The AIM Team
Emma was extremely helpful and answered…
Emma was extremely helpful and answered my query efficiently. Extremely satisfied with Emma's help.
29 October 2025
Unprompted review
Reply from The AIM Group
Thank you for sharing your experience! We’re so pleased to hear that Emma was able to assist you efficiently and that you’re extremely satisfied with the support you received.
Your feedback means a lot to us — we’ll be sure to pass your kind words on to Emma and the team.
The AIM Team
Emma was fantastic!
Emma was fantastic in helping me set up my account and advised me on several courses to help improve my business. She’s a real credit to your company! She even let me know I can contact her if I need any further help.
23 October 2025
Unprompted review
Reply from The AIM Group
Thank you so much for your wonderful feedback! We’re delighted to hear that Emma provided fantastic support and helpful course recommendations.
The AIM Team
Excellent customer service!
I had a slight admin issue and I got in touch and immediately Emma was incredibly helpful. I had my confusion cleared up and she went ahead and got me problem resolved and provided more information and support before I had asked. Very efficient and polite when doing so, I really appreciated the effort that was put into it!
8 October 2025
Unprompted review
Reply from The AIM Group
Thank you for sharing your experience with us! We’re so glad to hear that Emma was able to quickly resolve your admin issue and provide additional support before you even asked.
It’s fantastic to know that her efficiency, helpfulness, and politeness made a positive impact. We truly appreciate your kind words and will be sure to pass them along to Emma.
The AIM Team
I did the Level 2 counseling course as… newbie
I did the Level 2 counseling course as part of my mental health first aider role. I found the course very interesting, and it has given me new skills to use in my role
15 July 2025
Unprompted review
Reply from The AIM Group
Thank you for sharing your experience! We’re thrilled to hear that the Level 2 Counseling course was both interesting and beneficial for your role as a Mental Health First Aider.
It’s great to know you’ve gained new skills that will help you in your important work. We appreciate your feedback and wish you continued success in your role!
The AIM Team
Disorganised and a waste of time
Signed up to complete a level 2 cyber security course on 6th August. Went through different hoops and contacting them to send me the correct enrollments forms which I then completed promptly. All done within a week of initially signing up. I contacted them again after the weekend to see when I could start the course, to be told that the forms I have completed are old forms and that the cyber security course is no longer available due to a new academic year and lack of funding. So I have given them all of my sensitive information, including my driving licence to be told that I can no longer do the course, even though I was in contact with them trying to get the enrollment done. All forms etc were completed within a week of applying. Makes no sense and makes me worry about giving all my information for nothing.
6 August 2025
Unprompted review
Reply from The AIM Group
Hi Megan,
Thank you for getting in touch, and I’m really sorry to hear about your experience. This certainly isn’t the type of situation we want any of our learners to face.
Government funding is allocated regionally, and unfortunately, by the time your case was resolved, the funding in your area had already been withdrawn. We did try to reach out directly to discuss this and to offer alternative courses that are still funded locally, but I completely understand how frustrating this must have been for you.
Please rest assured that we do not keep any of your personal data on record. The college has also confirmed that your ID has been permanently removed from their system.
If you’d like, we’d be more than happy to explore the currently funded courses available in your region and help you find the best possible option moving forward.
Accessible online learning with great support
The whole team and especially the teacher were very helpful. Courses can be done online and at your own pace with all the support available, they always respond very quickly. I might do more courses with The AIM Group in the future, had a very good experience, thank you!
14 August 2025
Unprompted review
Reply from The AIM Group
Thank you for your lovely feedback. We’re so pleased you enjoyed learning at your own pace and felt supported throughout. We look forward to helping you with your next course when you are ready!
SCAM
SCAM, Aim is an information harvesting scam group. 8 emails and on hold indefinitely ....2 hours each time to ask how to start the course after completing their 'registration' documents, harvesting personal information to facilitate identity fraud. no response to emails, one contact number is ' no longer registered' the other plays an on-hold message on repeat, at premium rate call charge.
11 August 2025
Unprompted review
Reply from The AIM Group
Hi Helen,
We’re sorry for any inconvenience you’ve experienced. Our priority is always to help learners start their courses as quickly and smoothly as possible.
From our records, I can see you completed your enrolment forms on Saturday but encountered some technical issues. We understand how frustrating this can be and have looked into the matter. A member of our team spoke with you on the phone to resolve the issue and advised that your login details from the college should be with you today if you completed the form my colleague sent to you yesterday.
If you haven’t received these yet, please let us know and we’ll follow up with the college immediately to make sure you can get started without any further delays.
Once again, we apologise for the disruption and hope everything is now in place for you to begin your learning journey.
It was easy to use
It was easy to use and allowed me to learn from home with the help of a tutor if needed via phone call, text and email.
5 August 2025
Unprompted review
Reply from The AIM Group
Thank you for your feedback. We're pleased to hear you found the platform easy to use and appreciated the option to learn from home with tutor support available when needed. Wishing you continued success with your learning!
The AIM Group
Be able to gain qualifications and…
Be able to gain qualifications and complete courses in your own time.
16 July 2025
Unprompted review
Reply from The AIM Group
Thank you for your review. We're glad to hear you’ve appreciated the flexibility to study at your own pace and gain qualifications on your schedule. Best of luck with the rest of your learning journey!
The AIM Team
I just took their training
I just took their training, I haven't started yet but I was reassured and very well informed by Kimberly from customer service who was great. Thank you
15 July 2025
Unprompted review
Reply from The AIM Group
Thank you for your feedback. We're really pleased to hear that Kimberly was able to provide clear information and reassurance. We’ll be sure to pass on your kind words. Wishing you all the best as you begin your training.
The AIM Team
I loved completing Aim Level 2 courses…
I loved completing Aim Level 2 courses - and the funding is amazing!
15 July 2025
Unprompted review
Reply from The AIM Group
Thanks for your review. We're really pleased to hear you found the Level 2 courses valuable and that the funding support was helpful. We appreciate you taking the time to share your feedback.
The AIM Group
Lovely course very helpful and…
Lovely course very helpful and informative, people behind the scene are very corporate and and they will help you for what ever you ask for ,thank you so much for this opportunity, will do more courses.
13 February 2025
Unprompted review
Reply from The AIM Group
Thank you for the lovely review! We're so glad you found the course helpful and that our team was able to support you. We look forward to helping you with your next course.
The AIM Group Team
Loved doing the course no matter how…
Loved doing the course no matter how hard it got
7 July 2025
Unprompted review
Reply from The AIM Group
We're so glad to hear you loved the course, even through the tough parts! We're proud to have been part of your learning journey.
The AIM Group
Good support
My course in level 2 dementia care was easy to understand and follow.
The feedback was extremely helpful.
The lines of communication were always open.
I am starting my second course and will hopefully do more
14 July 2025
Unprompted review
Reply from The AIM Group
Thanks so much for your review! We're really pleased to hear you found the Level 2 Dementia Care course easy to follow and that the feedback and support were helpful throughout.
Great to hear you're starting your second course, we’re looking forward to supporting you again.
The AIM Group
Polite, professional service.
Emma Palmer went the extra mile to sort out my query and now I am enrolled on the course. Thank you.
10 July 2025
Unprompted review
Reply from The AIM Group
Thank you for your kind feedback. We're delighted to hear you received polite and professional service, and that Emma was able to go the extra mile to support you. We're glad to have you enrolled on the course and hope you find it both useful and enjoyable.
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