Jagroop sahota

Completely Ignored, Rude Staff, and Fraud Complaint Unresolved – Shocking Behaviour :- Just last week, I noticed a payment of £43.36 deducted from my account by a company called XR Academy — a transaction I never authorized, approved via OTP, or confirmed in any way. Upon researching XR Academy on Truepilot, I found over 200 complaints from others reporting similar fraudulent activity.

I immediately contacted Zilch’s helpdesk and received a response from someone named Mr. Davis. I provided every piece of information requested. After 5 days, I received a short email stating: "Thanks for your enquiry. We investigated and found no fraudulent transaction." That’s it. No explanation. No clarity. No resolution.

This was shocking — how can they claim it’s not fraud when I never approved the payment in any form? Mr. Davis then closed the case without further discussion, and I was left with no refund and no real answers.

Their customer service is extremely unprofessional and rude, with zero accountability. Due to this appalling experience, I’ve now closed my Zilch account.

I strongly advise others to avoid using Zilch. If something goes wrong, don’t expect help. They do not care about customer concerns.

Scam .. Scam .. Scam. They deducted £43.36 from my account without my approval. I never knowingly signed up for anything that would charge me, and there was no clear communication about this charge.

I’ve just reported this to my bank for a chargeback and flagged it as a fraudulent transaction.

What’s shocking is that I found over 200 similar complaints — yet the XR Academy account is still active. How is this even allowed to continue?

Avoid at all costs. This is a deceptive operation and should not be trusted. I urge others to report them too so something can finally be done.

The examiner was great and friendly, made me feel comfortable. The biggest let down was the rest of the staff, they were rude and unprofessional. When giving instructions to sit in a certain area they were rudely giving the instructions and pointing where to go. No smiles on their faces and made customers feel uncomfortable and more nervous than they already were.