SCAMMERS
SCAMMERS. I paid for their pay as you go £2.56 monthly service. I had no data whatsoever, was unable to cancel my subcription. Customer service did not pick up and I could not turn off auto renewal so they kept charging me. Eventually cancelled my credit card and now they are threatening to send debt collectors after me.
Reply from Lyca Mobile UK
Hi Ethan,
We are sorry to hear about your experience, we completely understand how frustrating this must have been for you. This is not the experience we want for our customers, and we truly want to make it right.
Could you kindly share your Lycamobile number, email address, and any reference number you received from customer service via our private channel.
One of our team members will personally reach out to you and resolve this as quickly as possible.
You can also email us anytime at [email protected]. We are here to help!
Regards,
Lyca Mobile Trustpilot Team