Lyca Mobile UK Reviews 25,801

Poor information about setup. Poor information how add-on package would function. Poor documentation. Poor help and knowledge when rang the customer helpline. Came to the conclusion that I knew more t... See more

Service & e sim installation no problem but impossible to login to My Lyca app as I pad does not recieve SMS messages for one time password to login. E mail & password login doesn,t work without... See more

I have already written a review however I am writing another. I am seeing quite a bit of controversy around this brand and tbh cuz it is my first time I found it great however sometimes my ringtone I... See more

Usually decent service. Using for over 6 years and mostly happy. My older model phone doesn't have Internet when I'm on the phone. It has left me in many an unsafe situation late at night. I've file... See more

Alright. I don't like being bombared with daily texts 3 or 4 days before renewal date. I get they are reminders but DAILY texts several days beforehand is extreme and annoying! Service/Signal is alway... See more

A little confusing to navigate their offers and payment system, but speedy dispatch and a prompt reply to enquiries makes up for that. No mass of annoying sales pitches. No big bills and a fairl... See more

Terrible mobile provider. eSim didn't work for days after installing, unable to log into app as a result... And good luck trying to cancel a rolling monthly contract. You will never be able to f... See more

I would like to leave a review for the exceptional customer service we received from Franz at Lyca Mobile UK. Franz was incredibly professional, kind, and patient throughout our interaction.... See more

Mobile network good with good roaming, but customer service shocking. I have had a problem every month. It takes customer services 3 weeks to respond. My last message to remove card details which wer... See more

Purchasing, setting up & using my husband's data plan must be the easiest thing we've ever done in this world of technology! It doesn't come easy normally for me but the step-by-step advice from Lyca... See more

It's a bit early to give an accurate response. I've hardly used my mobile out of the house and away from WiFi connection. However - it was simple to sign up and change to Lyca from O2 and obviously yo... See more

Took alot of stress to get my account closed , they tried every trick in the book to ignore my request which was within the 14days cooling off period. Even ported my number over after l had sent nu... See more

Uses EE network; no Wi-Fi calling or VoLTE, and I experienced frequent call drops, and poor call quality. Since this is a function of EE's network I was surprised by this; but I suspect due to the ba... See more

After reading others' reviews I found I wasn't alone in my worst experience, one of many in fact. I too can't CANCEL my recurring 1 month plan (no in-app option, and Help Desk is DECEPTIVE and APPALL... See more

the company gives free data (even if it’s small) every once in a while and that’s so generous like it really helps and they should keep doing this cause it helps with customer retention. easy to opera... See more

I was a bit apprehensive about saving a few quid and moving to a lesser know MVNO but everything is excellent. Set up and Port-in of old phone number and eventual request for a SIM card instead of an... See more

Stealing from customers by offering unlimted data and cancelling your outgoing calls/texts/data just 3 days into a 30 day plan claiming it is for high data usage. They want to know why i use alot of d... See more

Maybe cheap but be prepared to wait average of 1 hr to talk to customer service. Even when you get through agents cut you off if they can't deal with your request. Some agent give wrong information j... See more

My phone was broken and I needed immediate support but couldn’t ring so I emailed customer support and a reply took three weeks. I struggled getting a live agent on chat and waited 45 minutes one day... See more

Excellent service and a starter package as usual. I took another sim for additional data as loading more data on a monthly sim was more expensive. come on Lyca, allow cheap data add on rates... See more

Very poor customer service and processes that are unclear and anti-consumer. Signal is bad and patchy. Added “bonus”, their AI chatbot live chat is utterly useless, the app doesn’t work and the cust... See more

Thanks for your reply, I have mow tried my last bit by contacting Lyca on all social media platforms because I am fed up with your email department and Customer advisors, who know nothin... See more

had a very bad experience with Lycamobile. There was no clear option to cancel the renewal in my account. I tried to contact customer support by phone, email, and the AI chat, and I received no hel... See more

Sim stopped working. Called Lyca twice but didnt get a proper advice and resolution. Spoke to a guy at Lyca called Kenneth who didnt know what he was doing. Rather than sending me a replacement sim as... See more

Absolute shite. Get cut off when trying to call. Takes 30mins+ to get anyone on live chat, and when you do get through, they are so uneducated that they cannot make sense of simple queries, a... See more

Lyca is hands down the worst mobile service. Nothing works, almost impossible to port a number, awful customer service if you manage to even reach a human after hours of waiting. They haven’t managed... See more

You need to adjust your website to ask what country the customer is in. When I looked up Lyca it stated you offered WiFi calling on Vodafone in the UK. Turns out you don't which I found out af... See more

None of the customer support team member know whats was the exact issue. I got stuck 2 days without SIm card because of that. Finally one indian girl got the main issue unblocked my SIm then i was abl... See more

Bought Sim and PAYG time and loaded it. Signal was appalling to zero around here. Credit ran to zero very quickly possibly due to failed calls and rubbish signal. Bought another voucher, crack... See more

Lycamobile has continued taking money from my card despite my cancellation request three months ago. This was a no-contract SIM deal, yet they ignored my requests and kept charging me anyway. There’s... See more

This from Lyca Mobile even though I was out of contract when I cancelled the sim. Your Payment of £0.32 against your account number could not be processed on 2/9/2026 12:10:43 AM via trans... See more

Shocking company we have had to close my daughters bank account as this company have continued to take money from account. They don't set up direct debits or standing orders take straight from card. C... See more

Terrible company!! i signed an online contract in September, 5 months later I still dont have signal on my phone, they keep on charging me without offering any service and they even send me threateni... See more

The worst network possible. Almost zero coverage. While waiting for a physical SIM card, my eSIM was disabled. I tried to cancel it within 14 days, but no one responded. To cancel after 14 days, you h... See more

Put the sim in my phone but never got the text to activate it. Ended up putting it in another phone and for some reason this worked, then transferred it back and got nothing but unsolicited texts want... See more

Lyca you are diabolical!! Ignored my emails for the past week, your "customer service" can't seem to resolve anything, so pretty pointless... Ive tried to cancel a sim ive lost but nothing can apparen... See more

Impossible customer service I have been trying to cancel a pay monthly sim plan for months. Attempted to use the website chat service, phoned and emailed on multiple occasions for my request to canc... See more

Warning - Stay away from Lyca mobile UK. There is zero customer service, the company does not respond to their official complaints email. Upon logging in the cancel auto renew option is... See more

Absolute worst mobile company to deal with. Been trying to cancel a monthly contract since October. They are demanding ID to do so. Smacks of scammers to me. Now threatening with credit agencies. Form... See more

Customer service team for call were not too bad, I did put the wrong date of birth when I applied for 12 months sim only contract, I needed to send my photo ID to prove by email. The email team were... See more

SCAMMERS. I paid for their pay as you go £2.56 monthly service. I had no data whatsoever, was unable to cancel my subcription. Customer service did not pick up and I could not turn off auto renewal so... See more

Terrible. Ordered an e-sim for 30 days whilst on holiday and it's automatically renewed without my permission and I cannot contact anyone at Lyca. Email, chat, telephone, absolute joke - their chatbot... See more

Took my money, didn't send me an order confirmation. Their live chat always says 'Hi, are you still there' to which I respond inside 5 seconds but they automatically then cut off that I'm not there. T... See more

Clearly scam company. I cancelled SIM card several months ago. This company email me constantly asking what is problem re coverage etc ? Ask me to confirm security. I do this repeatedly and cancel... See more

The headline: Avoid this company at all costs - there are so many better alternatives. Extremely poor coverage all over the UK. Even poorer customer service. There is no way to cancel through th... See more

International Roaming dint work in India (uk lyca sim) for the second time though having enough credit. Awful customer care service. restart the device , check sim , ticket raised , tech team will con... See more

Reported issue with incoming calls on e-sim, was logged and escalated. Ordered a physical sim to self diagnose the issues. They activated it in transit leaving me without any service. Re-registered an... See more