Germany
Review of Immergruen Energie
I submitted the contract termination request on 29th September 2025 and declare the deadline to be 31st October 2025.
However, I submitted the request on website 2 times. They didn't respond. I sent an email, they replied that they confirm the deadline 30th November 2025. Even though my contract is not obligated to any duration.
Review of vidaXL
+ The price is cheap.
+ Deliver fast.
+ Assemble tool set is enough.
After my initial review, the customer contact to resolve the problem. They also offered a partial refund which I am happy to receive.
- However assembly is not straightforward and quite troublesome few steps.
- The quality is not very good. Even very tight fastened, the bed still sounds alot and quite inconvenient at night.
Updated: i fastened again all corners, and stick some antishock pad on all legs. Now it's not as noisy as it was.
- there were some minor damaged by delivery.
Reply from vidaXL
Dear Customer,
We are sorry to hear about the inconvenience caused.
To help you, we need information about your order - we asked you for this information via Trustpilot.
Thank you for your assistance in this matter and we look forward to hearing from you.
Best regards,
Lucian
vidaXL customer service
