Very bad!!!
Very bad!!!! I bought trip from sunweb first of all when I was on the airport they said our flight is cancelled and we will get more information about next flight by email on phone (we never got it) when I went down to take my luggage it was not there I went to information point and they said that our flight will happen actually (we never got this information) we had 10min to get to the gate luckily we did it… when we reached our destination we should have transfer to our hotel of course nobody was waiting for us even we waited 2h on the airport. We took taxi and we got refund luckily. On way back when we were k. The airport the said all seat are sold and plane won’t take us !!! Incredible!!! I will not recommend at all!!!!
Reply from Sunweb.dk
Dear Angelika
Thank you for your review.
I have looked in to your booking, and see that you (through Sunweb) have booked non-flexible flights at Vuerling and the information regarding delays, cancellations, seat bookings and so on is therefore coming directly from Vuerling. If we get it in advance, of cause we contact our guests. We apologize for your inconvenience, and hope that you in spite of the challenges with the flight and transfer had a great vacation.
Mai-Britt
Sunweb