Chloe Bennett

Hi Chloe,

Thank you for taking the time to share your feedback.

First and foremost, we want to sincerely apologize for the issues you’ve encountered with your wig. We understand your frustration, and we take all customer feedback seriously. We’re truly sorry that this experience didn’t meet the high standards we strive to provide.

We would love the opportunity to understand more about your order and the specific problems you've mentioned regarding the shedding and the mystery box. Would you mind providing more details? If possible, could you share some photos of the unit at [email protected]? This would be helpful to verify and solve the problems.

Unfortunately, based on the information provided, we're unable to locate your order history or any past communications with our team. We are committed to addressing your concerns and would be grateful for the chance to make things right. And we have also forwarded your feedback to our factory to check and investigate it.

Your opinions matter. We'll keep working hard to provide better products. Hope to hear back from you.

Kind regards,
The Luvme Customer Care Team

Hi, Chloe.

We're sorry to hear you received an incorrect item in your order. Please reach out to us at your earliest convenience. Our Customer Service phone number is 1-888-979-1408. Our phones are open from 6:00 AM-4:30 PM, Pacific Standard Time (PST), Monday through Friday and provide us with your order details and we'll do our best to resolve the issue promptly.

You may also reach us via the following link if you prefer:


https://www.thriftbooks.com/contact.aspx

-Olivia

Hi Chloe, you haven't replied to our request for more details via Trustpilot to learn about exactly which content was disappointing. We would reach out directly, but you are not in our training customer system. When I look at your other Trustpilot reviews, this seems to be a trend. If you are someone who has taken our training and would like to talk about a disappointing experience, we always want to hear about it. Please email us directly at [email protected].

We don't know who you are, Chloe Bennett. ???

UPDATE:
Reviewer has refused to reveal their identity upon Trustpilot's request to verify this comment as a genuine experience.
Reviewer is not in our database as having placed any such order.
This review was unsolicited.
We believe this review is disingenuous and placed maliciously.

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