Degraded service
A member for 26 years. At one time NFCU was great, but they have gone down hill significantly—— untrained or incompetent reps, errors, and long wait times to get anything done. I will not be parking any additional money at NFCU, because there are much better options
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Joe. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Gretchen,
Navy Federal Social Care Team