Navy Federal Credit Union Reviews 46,909

Great loan rate, employees made it a super smooth transaction. Went to the credit union to pick up the check to pay off previous lender & the people in the branch were quick & efficient. Thanks to al... See more

My name is Nasir Abdi Boru. I'm still struggling to find my fund from stripe dashboard account and I have try to open account in Navy Federal credit union.please I'm very new to this process I've neve... See more

The representative I had the pleasure of speaking with was very knowledgeable Kind.. and supportive. I expressed that O wanted to grow with my bank financially as well as build my credit.. she told m... See more

Kent J. has been our NFCU financial advisor for years. We trust his expertise & are grateful for his attention to our financial security. Our success in generating healthy savings is owed in large pa... See more

NFCU enabled us to ‘weather’ the storm during last November 2025 when our home was hit by a Tornado. Our insurance didn’t cover the damage because our deductible was too high. We had to get creative... See more

I first discovered NFCU via a football halftime advertisement only 3 months ago, found out it is available to all veterans. A very helpful telephone person guided me through the steps to open a chec... See more

Mike Capell is my finance advisor at Norfolk Navy Federal Credit Union and he applies his vast financially knowledge to every investment he makes on my behalf. Over the many years I've been with him,... See more

Attempted to apply for a mortgage. Unable to apply thru the home squad portal. Very poor customer experience. Was passed around to 3 different loan officers and sadly I gave up and shopped elsewhere.... See more

I had a great experience with Navy Federal. Dyanna was honestly amazing—super responsive, very knowledgeable, and always made sure I understood what was going on. She made the whole process feel way l... See more

Everything about the nfcu mortgage process was easy, straight forward with super informative disclosures. Our processor elizabeth Patricia was a rock solid superstar thru the whole process. Her commu... See more

It was the best move of apply for a card, and especially for times like now and you can also change the date flexible what you can make your payments and not stress or wary... I highly recommend that... See more

Whenever I’ve had a financial concern or question about my finances, I’ve always relied on NFCU to assist me. NFCU has continually and without fail helped me with both the simplest and most difficult... See more

Since joining with NFCU over 50 years ago we have always enjoyed the services provided. This purchase was also very smooth and quickly processed. Was uneasy seeking a $47,000 loan for a used vehicle... See more

I liked that when i call usually you guys would get back to me in a timely manner. The only thing is sometimes stuff moved slow but that could have been because it was during the xmas season, and some... See more

I have always been treated like royalty by everyone at NFCU, after 30+ years with another credit union, the difference is like night and day. The People...Lizandra, Kristin, Mercedes, Corrinne and Sam... See more

My mortgage specialists were super responsive. They knew exactly what I had to provide to keep the process moving. They reached out as soon as there was an update. We even closed a week ahead of sch... See more

Super experience for this VA cash out refi with NFCU. All my goals were met, but what an outstanding personal experience from a human standpoint. My loan officer, loan processor and title company re... See more

One thing I really appreciate navy federal giving me second chance, because I fraud going past few years ago and that took my score down, but I’m fighting hard to get it fix .. and it’s a blessing to... See more

I regret opening a credit card here. While their banking is fine, the credit card platform is not user-friendly. Transactions don’t show up in real-time, leading to accidental double-payments. To make... See more

Jamie, our loan processor deserves a 12 on scale of 1-10!! She was awesome to work with, communicated every single step, change, updates with our home refine and made it flow flawlessly!!! She had us... See more

Cumbersome process with multiple errors The auto dealership would not accept the promissory note and required the loan from NFCU to be wired directly to the dealer. This added a layer of complexi... See more

It was a painful experience; more work than our original mortgage. We were repeatedly asked to upload information that was ridiculous. We were borrowing from our own bank to pay off a higher interest... See more

Since Navy Federal has grown so large by adding all branches of the military services have declined. Navy Federal seems more like a for profit bank. They no longer look out for they individual members... See more

Customer service is good but their policies and processes are outdated. For this to be a government entity or having the contract servicing military this system should surpass any other. Why does it t... See more

I have been with Navy Federal for over 30 years, and they have always provided excellent service. However, a recent experience has led me to question their security measures. In early January 2026, so... See more

The length and poor turnaround time from the underwriters was unacceptable. I have closed 11 mortgages in my life (3 personal homes which included using Navy Federal previously along with 8 rental pro... See more

They opened two checking accounts in my husband's name instead of just one and now it is on him to take care of getting the second one closed as they said they couldn't do it the same day it was open... See more

No bank locations in Central Texas. Deposits only accepted at Federal Navy banks or online. Bank Cards are ugly, red in color, paper thin, and printing on it fades off. Cards are not accepted... See more

You admitted that your closing team messed up my property taxes regarding escrow and were unwilling to work with me in repayment. Instead, you jacked up my payment by over 25%. Originally we had to cu... See more

Absolutely the most difficult to deal with. I thought USAA was worse. But the last three years Navy Federal credit union has taken the cake. They make every transaction done, difficult. They always ne... See more

Horrible experience. Requested same information multiple times. Loan officer went on leave after first week then week later their backup went on leave. We were bounced between 5 different people, ea... See more

If this is re:NFCU this is my experience. 1st person was Very slow in returning calls, didn't call when he said he would. Constant calls from others who asked the SAME questions we'd already answered... See more

I had a secured credit card before and had for 6 months and had found that there was no offer for a small credit line. At the time I was disappointed and closed my secured credit but not my bank acco... See more

Unfortunately it was a painful process. We dealt with multiple people. Everybody had a different answer. We paid for things that weren’t necessary. We definitely didn’t feel like they were helpful... See more

Staff is excellent but policies for transfering funds were very furstrating. Had to move home closing date five times before money reached by account. This caussed considerable work for realtors and... See more

The individual didn’t seem knowledgeable. I often had to reach out to a supervisor for information. The process took almost 3 times longer than estimated. Once closed, closed was non responsive. Had t... See more

The process was very slow, more than three months. Took from beginning of July to end of October. Our loan officer rarely returned calls or emails and lacked any good communication skills. Our loan of... See more

NFCU website and documents upload at times are not user friendly. The closing (Landmark Title) came on Saturday, December 13 and agent was not sure whether the spelling of my wife's first name on some... See more

Watch out NFCU priorities are profits over protecting your account security. I’ve been with them for 40 years but now I’m moving my accounts from Nfcu, they protect fraud and profit over your secur... See more

I would give zero stars if possible. Waited from 1:45-3:30 to begin a 2pm appointment. Banker kept telling us different things about several accounts. We were only trying to add a name to an existing... See more

EXTREMELY FRIENDLY AND KNOWLEDGEABLE LOAN OFFICER. WILLING TO ADDRESS MY QUESTIONS - EVEN ON WEEKENDS OUTSIDE OF "NORMAL" BUSINESS HOURS. STEP BY STEP PROCESS WITHOUT RUSHING. AS A RETIRED VETERAN... See more

No parking on our last visit - I do not recall the exact date, but SAME everytime I go by there, lobby too crowded because it is too small, required me to open a second account in my wife's name in... See more

A member for 26 years. At one time NFCU was great, but they have gone down hill significantly—— untrained or incompetent reps, errors, and long wait times to get anything done. I will not be parking a... See more

I guess American Funds is doing ok, My only contact I get from them is when I check my account balance. The advisers that were assigned to my account, before they retired, would send out news letters... See more

NFCU paid for the appraisal. NFCU loan officer didn't answer her phone one time, was slow to reply to email enquiries. Entire process was slower than molasses in January. APR wasn't even better th... See more

The loan took three months to close, I had nothing done for the first month. Got no response from multiple attempts. Called multiple times and got only answering machines with no return phone calls fo... See more

The refinance loan process makes the customer do all the leg work. You have to go to a branch location to receive a paper check which you then have to mail yourself to the existing lien holder. Then y... See more

My recent experience with Navy Federal was exceptional. The process of going through a refi can be time consuming, and a lot of back and forth. However, Navy Federal has a great group of people that a... See more