Verified
None of the customer support team knew the rootcause
None of the customer support team member know whats was the exact issue. I got stuck 2 days without SIm card because of that. Finally one indian girl got the main issue unblocked my SIm then i was able to login into the app and request for new SIM. It has been very frustrating and stressful week for me due to poor knowledge.
30 January 2026
Reply from Lyca Mobile UK
Dear Customer,
Thank you for sharing your feedback with us.
We regret the inconvenience caused by the SIM issue and assure you that appropriate measures will be taken in the future.
If you would like to reach us directly, you can email [email protected] anytime. We are here for you.
Regards,
Lyca Mobile Trustpilot Team.