Beware of what you sign up for.
I needed 1 form and paid for a plan for $49.99. After noticing they billed me for multiple months, I called in and they said no, you selected a 7 day free trial so after that it auto renews at $49.99/month. We have a second plan that does not come with a free trial that is $49.99 for just 1 month. I explained that I did not intend to sign up for reoccurring months. I thought it was one month of service as I downloaded one form and have not logged in since. You can review my account and verify this is accurate. I have not been the account since August. The customer service rep response was "We don't care if you used it or not, you signed up for it. We have been doing this since 2002 and have never refunded anyone more than one month of credit."
It was clear to me at that point this was the game on the table for them and they knew they were being deceptive. I informed her that was very disappointing and not a professional business practice or customer service response.
After hanging up, I then looked up the company and tons of complaints against them on various sites and with the BBB for the exact issue. Lesson learned as I should have done my research on the company prior to paying them.
Reply from LawDepot
Hi Andrea,
Thank you for sharing your experience. We’re very sorry for the frustration this caused — unexpected charges are never something we want our customers to encounter.
To provide clarity, here’s a quick overview of our pricing options:
One Year Pro: Annual plan at $107.88–$155.88 for full access to a document category or our entire library.
Basic: Access to a single document for a set duration, priced $7.50–$120.00 depending on the document and time needed.
Free 7‑Day Trial: Free access for one week, then renews at $35–$49/month unless canceled online.
We understand these options can sometimes be confusing, and we’re always here to help customers choose what best fits their needs. We’d really appreciate the opportunity to review your account in detail and work toward a resolution.
Please reach out to us at 1‑855‑231‑8424, Monday–Friday, 8 AM–7 PM ET, so we can assist you directly.
Thank you again for your feedback — it helps us improve.
Sincerely,
Linda
Customer Support