Do NOT order from this company
Do NOT order from this company!
The customer service is absolutely appalling. I have spent over two weeks chasing them for my refund which I still have not received. Their responses are generic, repetitive and beyond unhelpful.
No idea how they are still in business with the way they run their operation. Truly terrible. Please be warned.
6 February 2026
Unprompted review
Reply from Derila Pillow
Hello Allie,
We appreciate you reaching out and we apologize for any inconvenience you have experienced.
We want to inform you that we have received your response on Trustpilot. Please be assured that we will look into your concern as soon as possible. We kindly ask you to please check your email for any updates.
Have a great day!
Derila Support Team