Derila Pillow Reviews 34,534

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the user experience, especially the website, which they found intuitive and concise. Many people highlight that the pillow helps them maintain better posture, reduces neck pain, and improves breathing. Some reviewers mention that the pillow's cooling effect and comfortable design allow them to sleep in any position. However, opinions on the product's quality, delivery service, and the ordering process are mixed. Some people find the pillow uncomfortable, too firm, or not suitable for their specific needs. Others report issues with the ordering system, such as unwanted add-ons. A few reviewers mention that the delivery service was slow.

Based on these reviews

Rated 5 out of 5 stars

Very good product, however, be aware that it will take a few days to get used to this new style of pillow. But once attained, you will find it meets your expectations. The shape and designs is a litt... See more

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Rated 5 out of 5 stars

Was skeptical at first. It’s not the kind of pillow that you can try before purchase in up north Canada. Adjusting the pillows all night to the good height so my wife doesn’t hear me snoring was gett... See more

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Rated 5 out of 5 stars

I purchased this pillow for my husband, whose sleep was poor. Within 5 nights of use , his quality of sleep has improved , he now gets constant uninterrupted sleep & wakes up refreshed. After years of... See more

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Rated 1 out of 5 stars

The pillow works sometimes for my husband - sometimes not & his snoring is still horrendous then. No good for me at all as I have a really short neck & can't get the right placement, so I find the pi... See more

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Rated 4 out of 5 stars

Terrific pillow. It took me one night to get used to it and smooth sailing after that. As to less snoring? Maybe some. We'll see. The sales process was a relentless upsale experience -... See more

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Rated 5 out of 5 stars

I've had neck pain most of my adult life and have tried neck pillows before, but they were not effective. After just one night using Derila, I noticed a difference. Less pain and stiffness, more rang... See more

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Rated 4 out of 5 stars

This was a quick and easy checkout process. Clear information, and easy to get through the payment. I'm looking forward to trying this pillow as I've spent way too much money over the years on pill... See more

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Rated 1 out of 5 stars

I bought the pillow in the hope of getting better breathing due to better posture while sleeping, the results were dramatically bad. Never mind, I can return it, even after 60 nights trial. OH NO YO... See more

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Rated 3 out of 5 stars

Too much advertising. Why the Ergo because the regular Derila gives you a sore neck for sure. Too bad you must purchase both types if you are dumb like me. Be certain you want one cause there is no r... See more

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Rated 4 out of 5 stars

I bought two of their neck pillows, as I have a very hard time finding a pillow that will work for me. I was thrilled when they arrived, however, ithey wee a bit too firm for my old (83) neck. I... See more

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Rated 5 out of 5 stars

Derila pillow provides a balanced support to the neck and head even when lying on the side. I have only had the pillow for few weeks but experienced some good results in terms of reduced neck and sho... See more

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Rated 1 out of 5 stars

AFTER receiving my Derila I happened to read the reviews and experiences of other customers. What a great pity I hadn’t read them BEFORE ordering! I feel that I’ve received a bag of rubbish! No ins... See more

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Rated 5 out of 5 stars

Only used pillow for a week and can't believe the difference in the quality of sleep. I'm immediately comfortable,have stopped tossing and turning and am sleeping through the night for the first tim... See more

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Rated 4 out of 5 stars

I already have one of these pillows and it helps me deal with sleep apnea. I no longer sleep with a dental device designed for that purpose and I enjoy better results with the pillow. It also helps... See more

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Rated 5 out of 5 stars

This is an amazing product. Pillow is very comfortable, regardless in which position you are going to end up sleeping. Its cover looks expensive and feels luxurious. In addition, the material has coo... See more

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Rated 1 out of 5 stars

DO NOT BUY DERILA PRODUCTS. THEY ARE UNDER INVESTIGATION BY BETTER BUSINESS BUREAU. THEY REFUSE TO RESPOND TO INQUIRIES. ANY POSITIVE REVIEWS ARE FAKE!! THERE IS NO CUSTOMER SERVICE TO ANY I... See more

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Rated 2 out of 5 stars

The shipping time was terrible, I was told between 7-10days, it was nearly 3 weeks. During those 3 weeks I kept getting notifications it won't be long now, and I was also contacted by phone and email... See more

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Rated 5 out of 5 stars

I bought the pillow with my sister in mind because she's been experiencing terrible neck pain. (BTW, she's bought every pillow available on the market and none helped with the pain!) I've tried it and... See more

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Rated 1 out of 5 stars

Derila Ergo derila-ergo.com Pillow £60 each what a pile of nonsense , what a pile of lies LIES ! = claims they cannot prove . IF YOU SLEEP IN A CERTAIN WAY' YOUR ' "DOOMED ! " .. Others reviewers here... See more

Rated 5 out of 5 stars

The product really helps in having a good night sleep. Your neck position helps the breading. The delivery service was somewhat long, but all threw the process they were there for me, and when they re... See more

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Rated 5 out of 5 stars

My order was finally found. The delivery service had left the package at an emergency exit door of my garage door which is seldomly used. Customer service provided me an image of where the service h... See more

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Rated 1 out of 5 stars

Do NOT order from this company! The customer service is absolutely appalling. I have spent over two weeks chasing them for my refund which I still have not received. Their responses are generic, re... See more

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Rated 5 out of 5 stars

Sleep is so precious As much a part of life as breathing. Although suffering may be as well, it doesn't have to be a major part. When we find ways of reducing this suffering, we can become more than w... See more

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Rated 5 out of 5 stars

We are buying these two Derila Ergos for our grandson who has sleep apnea and has been advised by his doctor to purchase a CPAP machine. We use the Derila pillows and would not trade them for love o... See more

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Rated 4 out of 5 stars

It appears to me that the pillow seems to be losing volume already. Kind of squashed looking after less than 2weeks. Since it is designed to address a certain sleeping position, you can't really ro... See more

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Rated 5 out of 5 stars

I’ve been suffering with insomnia and sleep deprivation for years and I’m looking forward to see how your products alleviate, perhaps, one of the issues driving said insomnia. Your website was intuit... See more

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Rated 5 out of 5 stars

I’ve had an extremely painful neck for years. When I’d wake up from neck pain in middle of night I’d have to use my hands to lift and reposition my head. Since I purchased this pillow my night time ne... See more

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Rated 4 out of 5 stars

Have had many health problems the last few years, lost a lot of sleep. Sleeping better, pillow is helping, keeping my body aligned, able to get back to sleep after using washroom in the middle of nigh... See more

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Rated 5 out of 5 stars

I don't know yet if the order will arrive as expected. I desire to get a receipt to print out, but the way the web site is constructed this appears to be totally hidden from me. Suspicious! Where can... See more

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Rated 5 out of 5 stars

These pillows are the best thing to happen to the sleep experience. I've purchased 5 for my family and we all love it. It cradles my neck and head perfectly. No more pain in the morning. I would stron... See more

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Rated 1 out of 5 stars

I have a very bad experience with Derila Ergo. I fell for their commercial and paid for two ergonomic pillows. They provided me with the false tracking number stating stone3PL as a carrier, and then s... See more

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Rated 5 out of 5 stars

After I ordered my pillow I read the reviews. Some were not very complimentary and was left wondering if it was a scam. If I had of read the reviews before ordering i may not have gone ahead with the... See more

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Rated 4 out of 5 stars

Well I live alone so I have no idea if that has reduced the snoring and next time my granddaughter stays I will ask her. But I do know it helps me sleep fat go to sleep faster I sleep sound I still ha... See more

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Rated 4 out of 5 stars

I am buying this pillow because a friend of mine has one and says it improved their sleep. I have sleep apnea so am hoping to get better quality sleep using this pillow. The website was pretty and f... See more

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Rated 4 out of 5 stars

Previously bought other products very happy with product. Ordering system is not good. When you have chosen your product you are subjected to add on items which you do not want. It would be better... See more

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Rated 1 out of 5 stars

I purchased a pillow on January 7th and a week later they processed an order I didn't place and fraudulently charged it to my credit card which I hadn't saved on their website now they refuse to refun... See more

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Rated 4 out of 5 stars

Finding an ergonomic pillow that also allows you to sleep in any position is a bonus (like the video shows). I tend to fall asleep on my back, and I've sometimes woken with a start, realising I'd st... See more

Company replied

Rated 1 out of 5 stars

BEWARE! Purchased a Derila pillow at £69.94 & pillow cases at £34.98. Used for 1 month , had pains to my neck & upper spine and the pillow fibres came loose. Contacted them for refund and they refuse... See more

Company replied

Rated 5 out of 5 stars

I am a victim of IPF. Interstitial Pulmonary Fibrosis, an incurable lung disease. I never smoked, was a marathon runner for decades. Sleeping is difficult. I tried many solutions. The pillows I pu... See more

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Rated 5 out of 5 stars

I really like how this pillow assists my neck alignment. If I could stay in one position either on side or back all night that would be perfect- but nevertheless the pillow is working very well for be... See more

Company replied


Company details

  1. Bedroom furniture shop
  2. Household goods wholesaler

About Derila Pillow

Written by the company

EXPERIENCE TRULY LUXURIOUS AND RESTFUL SLEEP

Whether it's neck and back pain in the morning, snoring, or just poor quality sleep, Derila is the bedroom upgrade that helped thousands reclaim and uplift their night time rest. Derila is designed to adapt to your body’s natural shape, offering the perfect support for a deep, restful sleep.

Derila’s ergonomic design adapts to your body for personalized comfort, providing restful sleep. With advanced memory foam, it contours to your neck and spine, promoting proper alignment and reducing pressure points. No matter your sleep position, Derila ensures optimal support, helping you wake up refreshed.


Great For All Sleeping Positions

Neck & Head Alignment

Helps With Snoring

CertiPUR Certified Memory
Foam Tech


DESIGNED FOR UNINTERRUPTED SLEEP

Tired of rolling from side to side on that old shattered pillow the whole night? Exhausted from a stiff neck that keeps you awake till sunrise? Derila helps your body relax, brings unmatched comfort and peaceful sleep that lasts the whole night.


ONE OF A KIND

Derila is the culmination of years of development to create one of the most technically advanced ergonomic memory foam pillows on the market. However, all masterpieces have their cheap imitations. Get the genuine Derila Pillow on their official website.

GET THE ORIGINAL DERILA HERE

Useful Links

Shop Derila Now Track Your Order FAQ Contact Us

Contact info

4.0

Great

TrustScore 4 out of 5

35K reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good expectation

It will be a new horizons in my experiences.

12 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for your positive feedback! We are thrilled to hear that you see this as a new horizon in your experiences. If you have any questions or further feedback, feel free to share it with us.

Best regards,

Derila Support Team

Rated 4 out of 5 stars

Sleeping a bit better

The change is not as dramatic as advertised, but I do sleep better

12 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Laurel,

Thank you for sharing your feedback.

It's great to hear that you are sleeping better, even if the change was not as dramatic as expected. We value your input and are committed to improving our products. If you have any further comments or concerns, please feel free to let us know.

Wishing you a restful sleep and a wonderful day ahead!

Derila Support Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering

12 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Thank you for your 5-star review, Deb Noble! We're delighted to hear that you found the ordering process easy. If you have any other feedback or need assistance in the future, feel free to reach out. We appreciate your support!

Rated 1 out of 5 stars

haven't got it yet

12 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Neil,

We apologize for the inconvenience.

We are investigating the details of your case and will get back to you as soon as possible. Please keep an eye on your email for updates or for any information we might need along the way. We genuinely appreciate your patience and cooperation.

Thank you for your patience.

Derila Support Team

Rated 4 out of 5 stars

I only use two nights a week

I only use two nights a week, namely Sat and Sun night.
Need more time to see the effect.

1 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Mineji Inoue,

Thank you for sharing your feedback.

We understand that it might take some time to notice the effects when using the product only during specific nights. Please feel free to continue using it at your convenience, and we hope you see the desired results soon.

If you have any questions or need further assistance, please reach out to us. We appreciate your patience and cooperation.

Wishing you a pleasant day ahead!

Derila Support Team

Rated 4 out of 5 stars

Quick, but too many extra add-ons pushed

We shall see after I try the pilllow. Now it’s just as hype until test purchases is tried.

Also, I have yet to verify in purchase process that the vendor for this purchase knows where to ship. I am wary. Hope it’s not a scam.

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for leaving a review. We understand your concerns and are committed to ensuring you have a positive experience with our product. Rest assured, we will keep an eye on your case to address any issues that may arise during the purchase process.

Derila Support Team

Rated 3 out of 5 stars

It kept on adding more features…

It kept on adding more features (4times) plus asking for additional 3 year insurance coverage. Why not just state this right off the bat instead of additional sales tactics

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello John,

Thank you for sharing your experience with us. We apologize for any inconvenience caused by the additional feature prompts and offers for insurance coverage. Your feedback is invaluable, and we'll ensure it reaches our team as we strive to improve our customer experience.

Best regards,
Derila Support Team

Rated 1 out of 5 stars

I really didn’t like the smell of the…

I really didn’t like the smell of the foam. After two days it gave me a headache and I felt sick. After a week I can still smell it.

9 February 2026
Derila Pillow logo

Reply from Derila Pillow

Hello Naomi,

Thank you for sharing your feedback.

We’re truly sorry for the inconvenience this may have caused. We've noted your review on Trustpilot and want to assure you that your concern is being treated with priority.

Please keep an eye on your email for updates or for any information we might need along the way. We genuinely appreciate your patience and cooperation.

Wishing you a great day ahead!

Derila Support Team

Rated 4 out of 5 stars

Easy order

Easy but long ordering process

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Marlene Neumeister,

Thank you for your feedback. We apologize for any inconvenience caused by the length of the ordering process. We'll take your comments into consideration as we work to improve our services.

Derila Support Team

Rated 5 out of 5 stars

Great ordering experience

Great ordering experience

12 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Bonnie Semira,

Thank you for your review. We're delighted to hear that you had a great ordering experience with Derila. Your feedback is much appreciated and helps us continue to provide excellent service.

Derila Support Team

Rated 3 out of 5 stars

NOT NOW I don't want to make any commets

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for sharing your feedback.

We understand that you may not want to provide comments right now. We've already sent you a request for order details through Trustpilot. However, if you have not received it, please update your review or contact us via the contact form at https://derila.com/contact-2

We appreciate your understanding and look forward to assisting you further.

Thank you,

Derila Support Team

Rated 5 out of 5 stars

The site offers a friendly way to surf…

The site offers a friendly way to surf anda choose The options.

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Michell,

Thank you for your positive review. We're thrilled to hear that you find our site user-friendly and easy to navigate. We hope you continue to enjoy your experience with Derila.

Best regards,
Derila Support Team

Rated 4 out of 5 stars

Derila Pillow Works

You just need to give the Derila Pillow time to get use to it. Enough time to eliminate old pillow habits that you are so accustomed to. You will love it if you do this and you will gain the healthful attributes of Derila if you do.

11 December 2025
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Robert,

Thank you for sharing your feedback.

We're glad to hear that you're adapting to the Derila Pillow and appreciate your positive comments regarding its benefits. Your experience is valuable and helps others understand the adjustment period that might be needed.

If you have any further questions or need assistance, feel free to reach out. Thank you for choosing Derila and wishing you a great day ahead!

Derila Support Team

Rated 4 out of 5 stars

easily completed, easily understood

easily completed

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for taking the time to leave a review. We're glad to hear that your process was easily completed. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know.

Thank you for choosing Derila.

Derila Support Team

Rated 5 out of 5 stars

Easy process!

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello,

Thank you for leaving us a 5-star review!

We're delighted to hear that you found the process easy. Your positive feedback is much appreciated.

Best regards,

Derila Support Team

Rated 5 out of 5 stars

Fast and happy with the price.

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Wanda,

Thank you for your wonderful review! We're thrilled to hear that you were satisfied with the speed and the price. Your feedback is greatly appreciated and motivates us to continue providing excellent service.

Thank you for choosing Derila.

Derila Support Team

Rated 5 out of 5 stars

Easy buy

Easy buy, look forward to trying it

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Patrick,

Thank you for your 5-star review. We're delighted to hear that your purchase experience was easy. We hope you enjoy trying out our product. If you have any questions or need assistance, feel free to reach out.

Best regards,

Derila Support Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Dan Barless,

Thank you for sharing your positive experience with the ordering process. We're delighted to hear that it was easy for you. We strive to make every step as smooth as possible, and your feedback is greatly appreciated.

Best regards,
Derila Support Team

Rated 5 out of 5 stars

Sleep is so much effective

I’ve stopped using my CPAP and also sleep better because my husband no longer snores

12 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Rachel,

Thank you for sharing your feedback.

We're delighted to hear that you've experienced positive changes in your sleep quality and that your husband's snoring has improved as well. It's wonderful to know that our product has made a difference for you both.

Wishing you restful nights and a great day ahead!

Derila Support Team

Rated 4 out of 5 stars

Misleading ads?

The ads I saw said I could add another 10% off with a code, but there wasn’t anywhere that I saw to do that. I’m perfectly happy with the deal I got, but the ads were a little misleading.

11 February 2026
Unprompted review
Derila Pillow logo

Reply from Derila Pillow

Hello Cheryl,

Our sincerest apologies for the inconvenience caused by this issue. We'll be sure to keep an eye on this case to resolve it as soon as possible.

Derila Support Team

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