3CX Reviews & Product Details

3CX is a solid phone system for organizations that want flexibility and control without the cost of traditional telecom solutions.

It offers strong call handling features, softphone options, and integrations that work well for distributed teams. Setup is generally straightforward for users with basic technical knowledge, and once configured, the system is reliable for day-to-day operations. The web client and mobile apps make it easy for staff to take calls from anywhere. Review collected by and hosted on G2.com.

Where 3CX can fall short is usability for non-technical administrators. Some configuration and troubleshooting tasks are not intuitive and may require outside support or documentation. Reporting is functional but limited, often requiring exports to get the insights needed for management review.

Overall, 3CX is a good fit for organizations that value customization and cost control and are comfortable managing a more hands-on system. Review collected by and hosted on G2.com.

I still really appreciate how easy it is to manage and transfer calls internally between team members. In addition, the system has proven to be very stable and reliable, even as our usage has grown.

Over time, we’ve also relied more on call recording, which has been very useful for quality checks, training, and resolving customer questions. Review collected by and hosted on G2.com.

There haven’t really been any major pain points for us and overall, our experience with 3CX has remained very positive. The mobile app, in particular, has worked well and allows our team to handle calls even while on the go. Review collected by and hosted on G2.com.

3CX is best for its cost savings flexibility and ease of use. It also delivers unified communications along with strong CRM integrations, making it a powerful, affordable, and modern alternative to traditional phone systems. Review collected by and hosted on G2.com.

3CX often focus on frequent, disruptive updates, a perceived shift away from user-friendly perpetual licenses toward recurring revenue, unreliable performance in the mobile app, and support that is either poor or available only on a commercial basis. Review collected by and hosted on G2.com.

I value the practicality of 3CX, which makes operations much more efficient and easy to manage. The platform's optimization is remarkable, with a lightweight app that doesn't consume many resources yet still offers comprehensive functionalities. Additionally, it is intuitive, which facilitates communication between departments within the company, integrating the different areas in a cohesive and efficient manner. I also appreciate how simple and quick the initial setup of 3CX was, allowing for a smooth transition without disrupting daily activities. The confidence in the product is so high that I would give it a score of 10 on a recommendation scale. Review collected by and hosted on G2.com.

I think that 3CX could improve in aesthetics. Currently, I miss more native aesthetic options to customize the app to my liking. Review collected by and hosted on G2.com.

I like 3CX for its ease of use and its user-friendly interface. It's also great for making outbound calls and facilitates communication with my Australian clients, making the process easier and faster. Review collected by and hosted on G2.com.

The interface, though user-friendly, doesn't work like an actual phone system. The calling feature requires going through a lot, and it doesn't really look or function like a traditional phone system. Also, the text messaging system is another area that could use improvement. It took me a long time to set it up, so it wasn't easy. Review collected by and hosted on G2.com.

As the administrator of our 3CX system, I find the implementation and configuration process to be very straightforward and easy to follow. Setting it up does not take much time, allowing you to get started quickly. I appreciate the availability of a cloud option, which eliminates the need for on-premise hardware. Physical handsets are also unnecessary, thanks to the mobile client and desktop software. Their customer support is excellent, with knowledgeable staff who resolve issues promptly. We rely on 3CX for all our communication needs. Integrating it into our existing network is simple and can be completed in under an hour. Users often take advantage of 3CX for more than just calls, using it for chats and meetings as well. Review collected by and hosted on G2.com.

I am frustrated by how often support is withdrawn for third-party requirements such as handsets and SIP Trunk providers. If you happen to use a third-party option that is not officially supported, you won't get any assistance with configuration or troubleshooting issues. Review collected by and hosted on G2.com.

3CX is extremely user-friendly and offers great flexibility for both remote and on-site communication. The interface is intuitive, setup is simple, and it integrates seamlessly with existing systems like CRM tools. The call quality is excellent, and features like web conferencing, call recording, and mobile app support make it very convenient for teams working in hybrid environments. It’s also cost-effective compared to traditional PBX systems Review collected by and hosted on G2.com.

Sometimes, setting up the initial configuration and firewall can be challenging, especially for users who lack technical experience. The mobile app works, but it would benefit from greater stability and responsiveness, particularly when the internet connection is weak. Furthermore, customer support could improve its response time when dealing with more complex technical problems. Review collected by and hosted on G2.com.

What I appreciate most about 3CX is its ease of management and configuration. The platform is highly intuitive, and having all features centralized in one place really streamlines communication for the entire team. Review collected by and hosted on G2.com.

The mobile app occasionally disconnects or fails to receive calls when transitioning between Wi-Fi and mobile data. There are also times when notifications arrive later than expected. Review collected by and hosted on G2.com.

As a Sales Executive, I like how 3CX makes client and team communication easy and reliable. The call quality is great, and having calls, chat, and video in one platform saves time. The mobile app is convenient for staying connected while working remotely or traveling. Review collected by and hosted on G2.com.

The mobile app sometimes lags with a weak internet connection. Setting up new extensions can be a bit technical, and more CRM integration options would make it even better. Review collected by and hosted on G2.com.

What I like most about 3CX is that it truly functions as a digital phone. It's very easy to use—once I open the app, I don't have to keep logging into web pages repeatedly. If I need to go somewhere, I can simply take my laptop with me and stay connected through 3CX, as long as I have a stable internet connection. Review collected by and hosted on G2.com.

What I find particularly frustrating is how difficult it is to edit existing contacts. In fact, it's often simpler to just delete them and create new ones instead. Review collected by and hosted on G2.com.