Basware Reviews & Product Details

Basware is how the world’s best finance teams gain complete control of every invoice, every time. We offer a cloud-based platform for invoice lifecycle management automation, supporting end-to-end processing of invoices, from receipt or creation, through approval and matching, to payment and archive. Powered by the world’s most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance. With Basware, now it all just happens.

Product Website

Seller

Basware

Discussions

Basware Community

Languages Supported

Danish, German, English, Finnish, French, Dutch, Norwegian, Swedish

Overview by

Rob Wilson

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Basware Integrations

(3)

Verified by Basware

Basware Media

Basware Demo - Basware Accounts Payable Dashboard

The AP dashboard is the command center for invoice processing in Basware. Here, AP professionals track invoices in real-time, route them through workflows, resolve exceptions, and collaborate instantly, all in one place.

Basware Insights enables organizations to transform their AP data into actionable insights, optimizing decision-making and enhancing financial outcomes. It provides real-time visibility into spend and invoice processes, supporting better strategic planning and long-term value creation. With flexi...

AP Assurance uses smart, invoice-centric AI to scan every corner of your ERP landscape, spotting errors, flagging inconsistencies, and stopping fraud before it starts. With 800+ algorithms working behind the scenes, global protection just happens.

Basware Demo - Global Invoice Compliance

Compliance, sorted. Basware cuts through complexity and keeps you covered—everywhere you do business. Risk? Reduced. Peace of mind? Delivered.

AI-powered precision across your entire AP function: Basware InvoiceAI transforms your AP process with purpose-built intelligence—trained on 2.3 billion invoices and $10T in spend. Co-developed with finance teams, it applies generative AI, NLP, and deep learning across the full invoice lifecycle...

Accelerate Your S/4HANA Journey with Basware: Strategic Accounts Payable Transformation

Revolutionize Your AP with Basware InvoiceAI. Basware InvoiceAI brings unmatched automation, accuracy, and intelligence to your AP process. Discover the world's only purpose-built AI for the entire invoice lifecycle — from ingestion to rec

Stop fraudsters in their tracks, provide Your AP Team with a Powerful Shield Against Fraud today!

Basware InvoiceAI: Transform your AP operations with intelligent agents

Basware: 40 years of innovation. We started as how many organizations start – from a single idea to make business better. Today, 40 years on, Basware is how the world’s best finance teams get complete control of every invoice, every time. O

Official Downloads

(5)

edit

G2 reviews are authentic and verified.

Here's how.

Heidi F.

EHS & Maintenance Manager

Enterprise (> 1000 emp.)

2/10/2026

"A Solid Solution for Managing and Approving Invoices"

4/5

What do you like best about Basware?

As a manager, I work in Basware regularly to reference, verify, and approve invoices, and it has been a solid, dependable tool in our Accounts Payable process. One of the biggest benefits is the visibility it provides. Being able to quickly see invoice status, supporting documentation, and approval history makes it much easier to verify accuracy and keep things moving without unnecessary back-and-forth. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The search functionality can be a bit challenging at times. Having to use all capital letters for certain searches isn’t very intuitive and can be frustrating, especially for users who are in the system frequently and need to move quickly. Improving the search to be more flexible and user-friendly would make day-to-day use more efficient. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

Basware helps solve the challenge of cost comparison and invoice verification by providing clear visibility into invoice details and historical pricing. Being able to easily compare costs across vendors, purchase orders, and previous invoices helps ensure accuracy, identify discrepancies, and prevent overbilling.

This visibility supports better cost control and more informed decision-making. From a management perspective, it saves time, improves confidence in approvals, and helps ensure we are paying the correct amounts while maintaining consistency and accountability in the Accounts Payable process. Review collected by and hosted on G2.com.

aditya b.

Senior Accountant

Enterprise (> 1000 emp.)

4/20/2022

"Invoice Processing oriented tool"

4/5

What do you like best about Basware?

What I like most about Basware is its ability to streamline the entire procure-to-pay process. Features like automated invoice matching, approval workflows, and payment processing significantly reduce manual effort and errors. The system also provides good visibility into invoice status and approvals, which helps in timely payments and better control. Overall, it improves efficiency, compliance, and transparency in daily operations. Review collected by and hosted on G2.com.

What do you dislike about Basware?

While Basware is a strong procure-to-pay tool, some workflows are not very intuitive and require multiple steps for simple actions. The system can also feel slow at times, and certain error messages are not very clear, which makes troubleshooting difficult. Additionally, handling exceptions or changes—such as updating bank details or reprocessing invoices—often requires manual work, which could be improved with more flexibility and automation. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

Basware addresses inefficiencies in the procure-to-pay process by automating invoice processing, approvals, and payments. This reduces manual work, improves accuracy, and ensures compliance. For me, it results in faster processing, better visibility into invoice status, fewer follow-ups, and timely vendor payments. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

That edit works well.

Here is a slightly tighter version with the same message and tone, if you want it sharper:

Thank you for the thoughtful feedback.

It is good to hear the platform supports end to end purchasing and payment work while improving oversight and control.

We also value the input on navigation, performance and error handling. This detail helps teams focus on making everyday tasks faster and simpler.

Balamurugan T.

Deputy Manager - Freight Basware / EVO / Tradeshift Implementation

Enterprise (> 1000 emp.)

12/12/2022

"Basware AP PRO"

5/5

What do you like best about Basware?

BT Cloud Scan proves to be a highly effective tool for managing scanning processes involving various business partners. Its primary function is to facilitate the transition from paper invoices to E-invoices within the freight process, covering operations in over 29 countries. Using the BT portal, we can access detailed information on both sent and received invoices, whether they arrive by email or through EDI Tradeshift categories. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Yes, we have observed that our business partners are facing delays with scanning from the Xerox team when using EMAIL, TRADESHIFT, and BT modes. We are receiving numerous escalation emails from business partners regarding these scanning delays. When we submit invoices to the Basware workflow queue, we do receive an acknowledgement from the scanning team confirming acceptance, which is helpful. However, it would be even better if we could also receive a separate acknowledgement once the documents have actually been scanned into our workflow. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

Within the BT Login, there is a dedicated tab for both Sent files and Incoming invoices. It would be helpful if the Sent files report could also display bucket information. This addition would allow us to track the trend of when files were sent for scanning and when they were actually scanned, along with the number of aged days. The scanning days are visible across all countries. Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

1/23/2026

"Robust AP Automation & E-Invoicing with Strong Compliance and Fraud Detection"

4/5

What do you like best about Basware?

What I like best about Basware is its robust AP automation and e-invoicing capabilities, which streamline invoice processing from receipt to payment with high touchless rates—up to 89% in some cases—saving significant time for finance teams. The built-in fraud detection via AI algorithms and comprehensive compliance tools, including global e-invoicing mandates and audit trails, provide peace of mind during regulatory audits. In RTR contexts, this integrates well to optimize working capital through early payment discounts and real-time spend visibility. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Common complaints about Basware include its high implementation costs and complex integration with ERP systems, which can prolong setup and increase expenses for RTR teams. Users frequently mention performance lags, limited reporting flexibility, and overcomplicated interfaces that require extensive training. Additionally, customization options fall short for complex workflows, and slow issue resolution from support adds frustration during peak periods. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

Basware solves key AP challenges like manual invoice processing, compliance risks, and fragmented visibility into spend across global operations. It automates end-to-end workflows with AI-driven touchless processing (up to 89%), fraud detection, and e-invoicing compliance, shortening cycles and capturing early payment discounts. In my RTR role, this benefits me by reducing errors, freeing up time from data entry to strategic analysis, optimizing working capital, and enabling faster audits without added staff. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

Thank you for taking the time to share such a detailed perspective.

It is great to hear automation, risk controls, and regulatory coverage are delivering clear value for finance and treasury teams.

The points raised around deployment effort, system responsiveness, reporting depth, and support during busy periods are noted and shared with the right teams to help shape future priorities.

Ming-Hang Y.

1/15/2026

"Streamlined Invoice Processing with Opportunities for Improvement"

4.5/5

What do you like best about Basware?

I really like the integrated and automated invoice upload and data extraction features of Basware, as they make my life easier by eliminating manual entry. The mailbox directly connected to Basware allows it to extract data from invoices, usually in PDF format, and populate it into the system automatically. Also, I find the message function helpful for communicating with the purchase order owner to ensure 100% accurate payment allocation. Additionally, the transition was smooth and the API setting was straightforward when working with the supplier. I appreciate that the process, which was previously manual, can now match invoices automatically within Basware and be further processed. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The search function is useful but not that user friendly. I have to set enough parameters to find what I am looking for. I would suggest allowing the user to have the ability to set search defaults to reduce the repetition. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

Thank you for sharing this experience.

It is good to see automated capture, matching, and supplier connectivity replacing manual work and supporting accurate payments.

The built-in messaging clearly helps keep handoffs clean during processing.

The suggestion around saved search defaults is useful and highlights a practical way to reduce repeated steps.

Bracy C.

DC Administrator

Manufacturing

Mid-Market (51-1000 emp.)

1/20/2026

"Highly Flexible, User-Friendly Invoice Automation with Continuous Improvements"

5/5

What do you like best about Basware?

Basware is highly flexible and customizable, making it easy to adapt the system to different business needs.

The platform provides strong automation for invoice processing, helping streamline and speed up account's payable workflows across multiple business partners.

Its user-friendly design and intuitive interface make day‑to‑day tasks easier for end users.

Basware delivers continuous product improvements, including monthly updates with new features and bug fixes. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Some users experience delays or issues with invoice scanning services, leading to slow processing and frequent escalations. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

Thank you for the review.

It is great to hear the platform adapts well to different business needs while supporting faster invoice handling across partners.

Ease of use and regular product updates are key, and it is good to see those areas recognized.

Thanks for the note on scanning delays, I will feed this back to the right people here.

Na'keisha D.

Accounts Payable Specialist

Enterprise (> 1000 emp.)

12/1/2025

"User-Friendly and Efficient for AP Specialists"

4/5

What do you like best about Basware?

I really appreciate how user-friendly Basware is. As an AP Specialist, it makes my daily tasks much easier and helps me accomplish my goals efficiently. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Basware could improve by providing clearer error messages. I have noticed that invoices often get stuck in the queues, even when there is nothing actually wrong with them. As a result, I frequently have to manually intervene to clear these invoices from Basware. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

Thank you for the feedback.

It is good to hear the system supports daily AP work and helps teams stay productive.

The point about clearer error messages and stuck queues is valuable and highlights where smoother exception handling would reduce manual effort.

Shannon B.

AP Manager

Enterprise (> 1000 emp.)

12/12/2025

"Basware is definitely recommended."

5/5

What do you like best about Basware?

With Basware, our AP team has improved on accuracy, reduced work volumes, and secures leadership across global performances and procedures. With their SmartPDF feature, the system is adapting to our invoices on a daily basis. Their customer support team has been very supportive to our unique needs. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I feel Basware can be more transparent on features and updates available to us. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

Thank you for the recommendation.

It is good to hear accuracy has improved and workloads have dropped across global teams, with SmartPDF adapting through daily use.

For visibility into new features and updates, you can follow our blog here: https://blog.basware.com/en/tag/ap-automation

You can also join customer events where the AI roadmap and upcoming capabilities are covered in more detail: https://www.basware.com/en/events?sol=for%20customers

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

2/2/2026

"Clear, Quick to Learn, and Great SAP Integration"

5/5

What do you like best about Basware?

The menu is very clear and really quick to learn. Coming from different programs is no problem at all. It’s also very well integrated with SAP, which is great since I’m using it daily. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I think there is no a thing that I dislike, maybe only the graphics of overall Basware should be updated so the experience will be better :D Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

edit

Thank you for sharing your experience.

It is good to hear onboarding was smooth and switching from other tools was straightforward.

We also appreciate the note on visual design. Feedback like this helps guide future updates.