ISL Online Reviews & Product Details

I like that ISL Online is quick, easy to use, and can be installed on almost every system. I have used it on mobile phones, Macs, and Windows, and it's been incredibly useful in every scenario. I appreciate being able to demonstrate to customers how to use software or processes, and enjoy being able to resolve issues expediently while letting customers relax. The support from the ISL Online team was much better than I experienced with previous products, and their assistance made our migration easy. The initial setup was always smooth with scripted installations, allowing us to inject passwords and group setups efficiently, ensuring we knew exactly where everything was in our list of computers. Review collected by and hosted on G2.com.

Sometimes the connections to Mac systems are glitchy. They have to be reconnected once or twice. But once completed, the connection is stable and ready to use. Review collected by and hosted on G2.com.

What I value most about ISL Online is its strong focus on security. Features like one-time on-demand connections give me a lot of peace of mind, as they prevent leaving sessions open on users' devices.

Ease of use is another strong point. From the operator's side, the visualization of remote screens is clear and smooth, making support intuitive and efficient. In fact, we generate a high frequency of use and so far we have not encountered any difficulties.

I also highlight its ease of integration with other tools in the area, which allows us to provide a more complete and organized follow-up for each case.

Overall, it is a tool I trust for its robust security, simple implementation, and customer support that always responds when we need it. Review collected by and hosted on G2.com.

As an improvement idea, adding a hardware inventory to the unattended agent would be very useful. It would centralize key information for technical support, making the processes even more efficient. Review collected by and hosted on G2.com.

ISL Online is a robust and reliable remote access and technical support solution, designed for companies that require secure, stable, and efficient connectivity with remote equipment and users. The platform allows for technical assistance, unattended access, file transfer, real-time chat, and remote control, all from an intuitive and easy-to-use interface.

One of the main differentiators of ISL Online is its high focus on security, incorporating end-to-end encryption, multi-factor authentication, access control, and compliance with international standards, making it a suitable option for corporate environments and organizations with strict security policies.

Additionally, ISL Online stands out for its implementation flexibility, as it can be used both in the cloud and on-premise, adapting to different operational and regulatory needs. Its licensing model, based on concurrent technicians and not by the number of devices, is cost-effective and scalable for growing companies. Review collected by and hosted on G2.com.

Some advanced features of ISL Online may be less intuitive for new users or staff without technical experience. This may require a period of adaptation and training, especially in companies where several technicians need to use the tool quickly. Review collected by and hosted on G2.com.

The ease of remotely accessing computer-controlled equipment, the desktop link that we adapt with the company's image is very easy to install and offers a very good support image. It allows us to track issues even if the sessions are very long by pausing them and reconnecting when necessary as long as the connection hasn't been lost. Clients perceive the security of the connection and only a few do not authorize that platform. Review collected by and hosted on G2.com.

It does not allow two technicians to connect at the same time unless each one starts their session separately. Review collected by and hosted on G2.com.

I really like the versatility of ISL Online and how easily clients can connect. It is very smooth and simple for a client to run the application and allow remote desktop access. Tools like the pen and arrow are useful for pointing things out to the end client. Additionally, the security it offers surpasses other solutions we used before like TeamViewer and AnyDesk. The initial setup was very easy thanks to its quite intuitive and user-friendly interface. Review collected by and hosted on G2.com.

It's difficult to find anything negative about ISLOnline since it has supported us in many moments where the security of our clients is at stake. Review collected by and hosted on G2.com.

I appreciate the ability to take remote control of equipment, whether it's PCs or mobiles, which allows for effectively solving daily problems. The software also stands out for its ease of use and the security it offers for data. Review collected by and hosted on G2.com.

Nothing to report, I haven't noticed any drawbacks. Review collected by and hosted on G2.com.

ISL is a very easy to use remote software. My favorite thing is the Custom Deployment Link. You can customize the link you send so that even the least tech savvy can just open the file and you have access. This link even allows it to be put into groups so that you do not have to go back into the portal later to organize. Another feature I really like is saving links to my desktop. I just name a link that I frequently use like Accounting Desk 1. I can just double click that shortcut to access. I do not have to log into ISL and find it in my lists of computers. It has every feature you could want in a remote desktop support tool. It is also far below the cost of the competition so it is a win win. Review collected by and hosted on G2.com.

The only thing you could consider a downside in my opinion is you download a shortcut for each remote desktop you are accessing. This could be annoying if they are not frequent you just end up deleting these. Review collected by and hosted on G2.com.

The software is very easy to use, has practical options, and provides real security for the support team members as well as the users. The ability to add the request for validation by the assisted user before connection is perfect for VIP and IRP profiles. Moreover, the integrated system blocking the display of the user's wallpaper is very well thought out and allows us to keep our colleagues' confidentiality untouched. The installation and implementation of the application is also surprisingly easy, and a plus for customer support. I use this software daily as part of my customer support missions, and it allows me to connect to the company's workstations, personal computers, and mobile phones. Review collected by and hosted on G2.com.

The WOL option can sometimes malfunction depending on the quality of the user's network. Review collected by and hosted on G2.com.

I like ISL Online because it offers a cheaper and simpler solution to set up compared to the software we used before. The interface is easy, and with Aloys ON, we are sure that it is easy to access the machines, especially with the client running in the background on Windows. The ease of setting up the client is a fundamental part of the process for us. Additionally, the commercial support is very good in Brazil, which was a difficulty with the previous German suppliers. The setup process was extremely easy, thanks to a 40-minute video on YouTube sent by the sales team that made everything simple to follow and configure. Review collected by and hosted on G2.com.

I think the link you create to associate that client, that device with your company, we could already leave it somewhat parameterized, and we don't have this option, so we always need to re-parameterize and put them there. And if you use Microsoft 365 with Intune managing deployment, this type of installation is even more difficult because you have to create 2 scripts, 1 to install and 1 to configure. So if ISL provided this option, it would be quite interesting. Review collected by and hosted on G2.com.

I mainly like the security, reliability, and reach of ISL Online, as we can connect to multiple devices on any operating system. We appreciate that the initial setup was quite simple, and in less than 10 minutes we were already able to make remote connections. Additionally, ISL Online far surpasses the security when making a remote connection compared to AnyDesk and TeamViewer. I enjoy that we have it synchronized with our website and help desk to streamline communication and access to our clients' devices. Review collected by and hosted on G2.com.

The interface seems a bit outdated to me, we would love a more user-friendly and intuitive version. I would also like to see better graphics in the different tools, especially in the live chat one. Review collected by and hosted on G2.com.