ProHance Reviews & Product Details

Here are three major observed likes:

1. Clear, fact-based visibility of the workday

ProHance gives a structured view of logged, productive, idle, and away-from-system time, helping move productivity discussions from perception to data.

2. Minimal effort for end users with smart automation

Most activity is auto-captured, with only light user inputs for off-system work, making adoption easier and less intrusive.

3. Strong analytics for productivity and improvement conversations

Trend analysis, outlier views, and logged vs productive hour insights support informed decision-making for managers and PMOS. Review collected by and hosted on G2.com.

Here are two commonly observed dislikes:

1. Requires user discipline for accurate data capture

While much activity is auto-captured, ProHance still depends on users correctly updating Away from System activities (meetings, trainings, leaves). When this is missed, data quality suffers and follow-ups are needed, as seen in acceptance and activation issues during rollout.

2. High need for change management and continuous monitoring

ProHance is effective only when SPOCs actively monitor adoption, acceptance, and outliers. Without regular follow-ups and communication, users may resist or misunderstand the intent, increasing operational overhead for PMOs and admins Review collected by and hosted on G2.com.

ProHance offers transparent insights into productivity and time usage, making it easier to enhance efficiency and manage performance effectively. Review collected by and hosted on G2.com.

At times, I find ProHance somewhat restrictive, particularly when it comes to tasks that demand more flexibility and are not easily captured by the tracking system. Still, I recognize that its primary purpose is to promote transparency and boost productivity. While ProHance excels at providing visibility, I believe there is room for improvement in accommodating less structured work. Review collected by and hosted on G2.com.

I like ProHance for its reporting method and dashboard, which shows all the details for all the time we spend, whether in our own tools or in customer tools. The initial setup was very easy thanks to our internal team and the support from the ProHance team was helpful during the installation part. This support was appreciable. Review collected by and hosted on G2.com.

So a couple of times, it's not capturing the time. Many users were facing this issue, and it was taking time to resolve it. So if we got the resolution on Friday, then it will be a great help. Review collected by and hosted on G2.com.

I appreciate that ProHance captures the required information without disturbing anyone. I find the volume tracking feature useful. It's also great for finding the AHT for performance against requests. The customization options help our organization, making the setup straightforward and without challenges. I've been using it since 2015, and it's been a good experience. Review collected by and hosted on G2.com.

I'm not sure how to improve it, but ProHance is not helpful with subjective work. Review collected by and hosted on G2.com.

What I like best about ProHance is its ability to provide clear, real-time visibility into productivity and operations. It helps teams stay organized, track performance, and identify areas of improvement quickly. The dashboards are intuitive, and the analytics empower both employees and managers to work more efficiently. It’s a great tool for driving accountability and transparency across the board. Review collected by and hosted on G2.com.

What I dislike about ProHance is that it can sometimes feel a bit rigid in how it tracks activity. For roles involving creative thinking, research, or multitasking, the time-tracking metrics may not accurately reflect productivity. Additionally, the frequent pop-ups or screen captures might feel intrusive to some users, and the system can occasionally cause performance lag on lower-end machines. Better integration with other tools and more flexibility in reporting would make it even stronger. Review collected by and hosted on G2.com.

One of the things I like best about ProHance is its transparency and real-time visibility into productivity metrics. It helps both team members and leaders understand how time is spent, identify areas of improvement, and make data-driven decisions. The insights it provides support better planning, capacity management, and overall operational efficiency. It also promotes accountability while giving teams the flexibility to self-manage and stay aligned with goals. Review collected by and hosted on G2.com.

As a Service Delivery Manager, I appreciate the visibility ProHance provides, but one of the challenges is that the tool can sometimes emphasize activity metrics over actual outcomes. For operations, it's crucial to balance productivity tracking with performance quality — and not all key contributions can be captured just through system activity. Additionally, there can be occasional resistance from team members who feel the tool is more focused on surveillance than support, so it requires consistent communication to reinforce its purpose. Lastly, customizing reports to get exactly what you need for decision-making can sometimes be less intuitive than expected. Review collected by and hosted on G2.com.

ProHance has become an essential part of how we enhance collaboration and drive productivity across teams. It provides real-time visibility into how time is utilized, allowing us to better understand work patterns and optimize resource allocation-without interrupting day-to-day operations. The intuitive dashboard and in-depth reports help us identify opportunities for efficiency and support smarter workload planning. It has also streamlined processes like attendance tracking and timesheet management, contributing to stronger time management overall. The ProHance team has been highly responsive and flexible, making implementation and ongoing support seamless. Review collected by and hosted on G2.com.

More flexibility in customizing user attributes would enhance its adaptability. Review collected by and hosted on G2.com.

ProHance is a tool that not only tracks productivity but also helps managers maintain compliance. Review collected by and hosted on G2.com.

Nothing. The team works on any improvement opportunity that is shared. Review collected by and hosted on G2.com.

I like ProHance for its real-time monitoring feature and the timesheet function. The initial setup was flexible and user-friendly. Review collected by and hosted on G2.com.

I don't like the break adherence feature. The issue is with the break time versus the actual break time. Review collected by and hosted on G2.com.

ProHance is a great tool so make sure how much time is employer awy from their desktop Review collected by and hosted on G2.com.

Sometimes it gives false away time data , that need to be fixed soon Review collected by and hosted on G2.com.