ruttl Reviews & Product Details

Ruttl makes my life easier, as well as my clients'. It's simple to use for people who are non-technical because all you need to do is click where you'd like leave a comment. Since I have multiple website retainer clients, it helps a ton with keeping track of requests and I love the email alerts it sends when I receive new comments. Ruttl is a game changer for my business. Review collected by and hosted on G2.com.

As a solopreneur with multiple clients, I wish that Ruttl's plans were a bit more flexible. Their Pro plan defaults to 2 users, when I would only need 1. In addition, I had trouble setting up a few of my websites that are using Divi. After some troubleshooting, I was able to figure out how to successfully add them and I have not had any issues since. Review collected by and hosted on G2.com.

Ruttl has made my communication with clients so much easier! I love being able to leave and receive comments right on the website. It’s intuitive, saves a lot of time, and brings more clarity to the entire process. It's now an essential part of my workflow! It was also very easy to implement — no complicated setup at all. Plus, it integrates perfectly with the way I work, making everything smoother from start to finish. Review collected by and hosted on G2.com.

As a solo user, I found the pricing a bit challenging due to currency differences. It would be great to see more flexible options for individual professionals. That said, the support team was incredibly kind and human — it's rare to feel so well-treated by a tech company. Review collected by and hosted on G2.com.

This software saves our agency and clients so much time going back-and-forth and is easy to use Review collected by and hosted on G2.com.

The only improvement so far I would recommend is making it more clear to the clients and development team that they have to be on the comment. Tab to actually be able to see the comments. Review collected by and hosted on G2.com.

Had high hopes for Ruttl. The platform is simple and easy to use, however they recently changed their free plan to only be accessible via Desktop (therefore removing mobile previews - which ALL website designers will gather feedback from their clients for? Mobile is SO important) and they also limited comments to 10 max, for an ENITRE website (again, what web design client is going to have no more than 10 comments to leave on an entire 8-10 page website?). I reached out to Ruttl about upgrading to their Pro Plan and advised that I only needed 1 seat as I am a solopreneur, they were willing to offer me a part discount for upgrading with just 1 seat as long as I gave them good reviews on multiple websites. I was happy to do this (speaking honestly in reviews of course) and then I never heard back from them with details to upgrade. I have followed up 3 times now, had issues with the timeframe of a client's project because of it, and it's been almost 2 weeks and I've not heard from them. Since then I've switched to another platform with much better customer service who I'll be sticking with. Disappointed. Review collected by and hosted on G2.com.

They need to improve their customer service and have better turnaround times for replies. I should not be waiting over a week just for a reply to one email (let alone 3 follow up emails!) Review collected by and hosted on G2.com.

This software has made it effortless for my company to navigate our quarterly website changes across multiple departments. The feature to navigate as many pages as you need in one link is especially awesome. Review collected by and hosted on G2.com.

Nothing so far it is simple and easy to use! Review collected by and hosted on G2.com.

I like ruttl for its ease of use, making it straightforward to navigate and implement changes. It's a great collaborative tool for team communication regarding website improvements. I find the annotation tool particularly valuable. The initial setup was very easy, which made getting started a breeze. Review collected by and hosted on G2.com.

sometimes glitchy Review collected by and hosted on G2.com.

Customer support is fast and very helpful and understanding.

Easy to collect comments directly on all our websites, instead of per ticket basis.

Have different devices view to check our websites from (other website reviewers dont have, that's why we chose Ruttl). Review collected by and hosted on G2.com.

Just that members are not being added automatically when adding new projects. Review collected by and hosted on G2.com.

I really like the easy of use, our team finds it accessible and easy to navigate Review collected by and hosted on G2.com.

I do wish that the file upload allowed multiple files to be combined (i.e. a series of jpgs as one project) without converting to a PDF. Review collected by and hosted on G2.com.

Inital pricing was apealing. Was sorely disapointed with the product. Review collected by and hosted on G2.com.

The customer support was terrible to start but evetnually came around. They then proceeded to charge my card more than the pricing I signed up for. Run the other direction. It's not worth your time. The customer support reps clearly didn't care enough to put the effort in inittaly. Review collected by and hosted on G2.com.

Ruttl has become an indispensable tool in my web design projects, fundamentally changing the way I interact with clients and simplifying the process of gathering feedback through real-time comments. One aspect where Ruttl really excels is its ability to import live websites, allowing my clients to immediately start commenting, reviewing, collaborating and assigning tasks right on the platform. It's saved me countless hours of communicating with clients via email or video conferencing, but makes it easy for them to provide feedback when they can, and organizes all of their responses in one place while cutting down on unnecessary back and forth.

I'm most impressed by Ruttl's ongoing commitment to improvement (new features) and innovation (new applications like chat feedback or PDF review). Regular updates have improved reliability by fixing bugs and routinely adding useful features. For me, these improvements have resulted in a more enjoyable user experience and reduced the need to contact their support team. Review collected by and hosted on G2.com.

Ruttl is of course another tool that my clients need to know and understand. I have tried to make it easy for them by including the link to my clients' Ruttl projects in my client dashboard and by producing my own web-based quick intro "how to use the feedback tool". Review collected by and hosted on G2.com.