Customers Quotes

“A business becomes successful when it becomes mutually beneficial for you and your customers.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure

“Your customers are always changing and so are their values, perceptions, and needs. Having up-to-date knowledge about them will help you in satisfying their needs as well as delighting them.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure

“Fighting a change and clinging to the same old ways of doing things have never proved to be productive for anyone - you or your customers.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure

“To keep it short, the majority of the ecommerce websites are not giving enough reasons to the customers as to why they should pick them over others.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure

“We have to start listening to what our ideal customers have to say about our product with an open mind.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure

“No business is just a one-man’s job. You need sales, you need operations, you need partnerships, you need even customer and brand loyalty.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure

“When the customers, just like the business owner, fail to see why they should buy this and not that, a business will collapse.”
― Pooja Agnihotri, 17 Reasons Why Businesses Fail :Unscrew Yourself From Business Failure

“CUSTOMER: Is your poetry section split up into rhyming and non-rhyming sections?

BOOKSELLER: No, it’s just in alphabetical order. What kind of poetry are you looking for?

CUSTOMER: Rhyming. Preferably iambic pentameter, in poems of no more than ten lines, by a female poet. But, other than that, I don’t mind.”
― Jen Campbell, Weird Things Customers Say in Bookshops

“When the old man in the crumpled suit came to the counter to pay for the copy of Dostoyevsky's The Idiot, I discreetly pointed out that his fly was open. He glanced down - as if for confirmation of this - then looked back at me and said, 'A dead bird can't fall out of it's nest', and left the shop fly still agape.”
― Shaun Bythell, The Diary of a Bookseller

“We go through the futile process of asking for opinions and fish for compliments because we crave approval. We want to believe that the support and sign-off of someone we respect means our venture will succeed. But really, that person’s opinion doesn’t matter. They have no idea if the business is going to work. Only the market knows. You’re searching for the truth, not trying to be right. And you want to do it as quickly and cheaply as possible. Learning that your beliefs are wrong is frustrating, but it’s progress. It’s bringing you ever closer to the truth of a real problem and a good market. The worst thing you can do is ignore the bad news while searching for some tiny grain of validation to celebrate. You want the truth, not a gold star.”
― Rob Fitzpatrick, The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you

“Customer: This book has a couple of tears to some of the pages.

Me: Yes, unfortunately some of the older books haven’t had as much love as they should have done from previous owners.

Customer: So, will you lower the price? It says here it’s £20.

Me: I’m sorry but we take into account the condition of the books when we price them; if that book was in a better condition, it would be worth a lot more than £20.

Customer: Well, you can’t have taken this tear here into account *points to page* or this one here *points to another page* because my son did those two minutes ago.

Me: So, the book is now more damaged than it was before, because of your son?

Customer: Yes. Exactly. So will you lower the price?”
― Jen Campbell, Weird Things Customers Say in Bookshops

“A convenience store is not merely a place where customers come to buy practical necessities, it has to be somewhere they can enjoy and take pleasure in discovering things they like.”
― Sayaka Murata

“Customer: Forgotten my glasses, could you read the beginning of this book to me to see if I like it?”
― Jen Campbell, Weird Things Customers Say in Bookshops

“Yes, CRM is all about Customer Relationship Management...but it is also about Prospect Relationships as well.”
― Bobby Darnell, Time For Dervin - Living Large In Geiggityville

“The first problem the corporate culture of customer service creates is humans who are like time bombs ready to explode at any moment. It creates people with double or multiple standards, who say what they do not mean and mean what they do not say. People who hate having to act 'nice' eight hours a day, when they really do not want to.”
― Louis Yako

“Retaining (of customers and employees) wins
retailing.”
― Sijin Bt

“If your customers do not feel like they are being engaged, what reason do they have to remain engaged or connected with you?”
― Loren Weisman

“Customer-centric enterprise vision, strategy, and governance model should enforce the alignment of the various silos towards customer-centric products and delivery mechanisms.”
― Pearl Zhu, Quality Master

“Value-grade or value-grading is a term I coined to describe the hierarchy of value that entrepreneurs offer to customers.”
― Richie Norton

“if we agree that in the future, every organization is essentially a digital organization—enabled through digital technologies, engaging customers on digital platforms and using online applications to drive sales, engagement or compliance—then it isn’t just the seamlessness of outcomes, but equally the methodology employed to deliver those outcomes which must be consistent across a large organization”
― Gyan Nagpal, The Future Ready Organization: How Dynamic Capability Management Is Reshaping the Modern Workplace

“Walking the customer talks is a broader and longer journey with many leaps and jumps, bumps and curves, perils and pitfalls on the way.”
― Pearl Zhu, 100 IT Charms: Running Versatile IT to get Digital Ready

“There really should be a legal requirement for skydiving customers to be fully informed about the age and failure history of the parachute that they are using prior to the jump.”
― Steven Magee

“Salesmanship dawns when customers deny.”
― Amit Kalantri, Wealth of Words

“A business model that creates the right kind of products or services, and potentially makes the lives of customers better, can easily attract the right investment towards a successful existence.”
― Victor Kwegyir, Opportunities in the New Economy and Beyond: Birthing Entrepreneurs in a Pandemic Economy to Create Successful Businesses and New Wealth

“Putting the customer in the drivers seat is not enough, he might crash.”
― Yuri van der Sluis

“With such draconian measures in academic settings, we must ask some serious questions. First, how can an educator give students the right tools of critical thinking, and encourage them to work hard if most students expect to receive high grades simply because they are paying customers? Second, can we say in good faith that academics living under such precarious conditions and contingent employment are free to teach, write, and think? More importantly, can we trust the competency and the critical thinking abilities of students graduating from elite private universities knowing that many of them expect to and do get inflated grades because they are paying customers? It is perhaps no wonder why we have so many disqualified, incompetent, and corrupt people at the top of every American institution. Some students no longer see the professor or the instructor with high respect. They see them as service providers whose role is to help pave their way into their next step, be it getting into a graduate school, getting a highly paid job, and so on. Likewise, many educators start acting almost like celebrities who are more concerned about their ratings, reviews, and student evaluations (their public image) than they are in delivering knowledge and critical tools for students take home. After all, what should we expect from a customer-service provider relationship that is primarily for profit?”
― Louis Yako

“Some readers may wonder what is exactly meant when we are treated and evaluated as customers not as citizens. In short, it means that as customers, we are evaluated based on our income and spending power not based on our value as humans. In fact, referring to people as ‘customers’ or ‘consumers’ in most settings becomes precisely a way to deny those who cannot afford to pay for this or that service any basic human or citizenship rights.”
― Louis Yako

“If we pay attention, it becomes clear that many people have already internalized seeing themselves as ‘customers’. For example, when some express their discontent with any government or corporate policies or services, they often demand changes as ‘taxpayers’ rather than as citizens. Is it implied in this language that those who do not (or cannot) pay taxes, albeit temporarily, have no rights to object as citizens? Is this why poor neighborhoods in America are usually run down and unsafe? If so, we must be careful about accepting this reality, because each one of us at any given point in our lives may be in a place where we may not be deemed as worthy consumers or taxpayers by the system. Seeing oneself as a customer is more about one’s income and payment to exist in the system than it is about their basic human rights or even their real value.”
― Louis Yako

“[W]e are asked to present or use our bank cards, gym cards, grocery store cards, work ID, and so on, a lot more than we use our state or government IDs. We rarely use our State IDs, unless we are in trouble or to prove that we are ‘legal’ or entitled to some meager benefits. Our existence in the system is measured by many different cards issued by corporate America. As a result, as soon as any card expires, you are denied entrance into places. You are valid only for as long as the expiration date on your credit card, the money you have in your bank account, or the expiration date of your gym membership/card. You become invisible in the society once your cards expire. You are nobody when you can no longer afford to renew your memberships of all these expensive corporate cards.”
― Louis Yako

“Retaining (of customers and employees) wins retailing”
― Sijin Bt