Amazon is Hiring For TRMS ( Investigation Specialists )

0 - 5 Years
Hyderabad

Job Description

Job Title: Investigation Specialists

About the team:

Buyer Risk Investigations works to make Amazon the safest and most trusted place on Earth by
protecting the innocent and deterring the ill-intentioned. Through the partnership of people and
technology the team focusses on customers, think local - act global and scale through
innovation.

Job Description:

Investigation specialists are expert communicators and problem solvers obsessed with Customer
success. They have a passion for proficiency, and efficiently navigate formal and informal
channels to advocate on the Customer's behalf. They take full ownership of their functional
issues and offer high quality solutions and they are the champion for proactive improvements.
The Investigation Specialists are technically competent, self-motivated individuals with the
objective to deliver sustainable results that improve the customer experience. Ideal applicants
will have experience in CTPS investigations. All candidates must be capable of succeeding in a
fast-paced team environment with minimal supervision. The position relies on excellent judgment
to plan and accomplish goals and will work under very limited supervision of the Manager.
Excellent individual problem-solving and analytical skills are used to authenticate customers and
complex transactions and accounts.

Roles and Responsibilities:

* Investigate suspicious activities and behaviors that could pose a risk to Amazon or our
customers in global markets
* Ensure high quality decision by applying CTPS standard operational procedures. Identify
known fraud patterns, discover new modus operandi trends and take actions to minimize risks
* Use a wide range of internet and in-house tools to research transactions and gather data to
make accurate decisions
* Take appropriate actions to identify and help minimize Amazon's financial, legal and
reputational risk
* Maintain high levels of confidentiality and data security standards
* Achieve weekly productivity and quality standards for investigations
* Communicate via email and telephone with external and internal customers and financial
institutions to make informed decisions about risk

Basic Qualifications
* Qualification: Graduation and above
* 2020 Pass-Outs are eligible only if they have no active back log
* 2020 Graduation Pass-Outs should carry all semester mark sheets available till date without fail
for review upon selection

Preferred Qualifications
* Experience or knowledge of fraud, risk management, data research, collections or banking is
an added advantage.
* Demonstrated ability to work independently, conduct complex investigation analysis to reach
data driven decisions following established processes and procedures
* Keep up with risk trends in the e-commerce market and commitment to Amazon's emergence
as the world's most customer-centric company
* Good Time management skills and ability to work under pressure in a changing fast paced
environment.
* Excellent interpersonal skills with the ability to communicate complex issues clearly to both
internal and external customers
* Ability to manage sensitive information and maintain a high degree of confidentiality.
* Demonstrated ability to work in a team in a very dynamic environment

Additional Information: 

Type of employment: Fixed Term contract ( 12 months )